BIOMETRIC SCANNER

20 SERIES

TUTORIAL VIDEO

On this page you’ll learn everything to operate and get the most out of your new Vaultek 20 Series. View the full tutorial video or select individual topics below.

 Be sure your finger is flat against the scanner (parallel to safe) and your cuticle is over the center of the scanner (this allows the scanner to read where most of the fingerprint details are located).

How to program fingerprints?

Watch the easy to follow how-to-video above:

1) Open the safe. Program the 1st fingerprint by quickly pressing “PROGRAM”. The light above the fingerprint scanner will turn solid RED and the ‘1’ key on the keypad will start blinking RED.

TIP: If all keys are blinking RED and the light above the fingerprint scanner turns solid RED then refer to the programming fingerprints 3-20 below.

2) Using the “Helpful Programming TIPS” provided below place your finger on the fingerprint scanner for the 1st of five scans. When the safe beeps and the ‘1’ key lights up GREEN remove your finger.

3) Place finger again over the scanner until the safe beeps and the ‘2’ key lights up GREEN and lift. You will repeat this process until all keys (1-5) are solid GREEN.

4) Close the door and test to see if the safe will open using your fingerprint. If you experience issues refer to the “Helpful Programming TIPS”.

Helpful Programming TIPS

 1) Be sure your finger is flat against the scanner (parallel to safe) and your cuticle is over the center of the scanner (this allows the scanner to read where most of the fingerprint details are located).

 

2) Biometric technology is dependent on our anatomical information, and in some cases different fingers may program better than others.  For example, your index finger may not register very well, but your thumb may contain higher detail levels and have a much higher success rate.  We suggest to try different fingers including your thumb and see if you have better results.

3) During the 5 scan programming process for each finger, slightly repositioning your finger after each scan will store more information and increase your success rate.

4) To increase success rate register the same finger multiple times. Note, that adding more than two fingerprints requires authorization from the two administrative prints.

How to program fingerprints (3-20)?

The first two fingerprints programmed into the safe are the administrative fingerprints. Any additional users programmed require authorization from one of these fingerprints.

1) Open the safe. Program the additional fingerprints by pressing and holding the “PROGRAM” button together (3 seconds). When all keys (1-5) are blinking RED scan one of the administrative fingerprints.

2) Place one of the two programmed administrative fingerprints on the scanner and remove when the safe beeps and the light above the fingerprint scanner blink GREEN. When the ‘1’ key starts blinking RED you can enroll a NEW fingerprint.

TIP: If the administrative print is left on the scanner too long the safe will begin to program that fingerprint into the safe again and not the NEW fingerprint. If this happens start over with step one.

3) Using the “Helpful Programming TIPS” provided on this page place the NEW finger on the scanner. When the safe beeps and the ‘1’ key lights up GREEN remove your finger.

4) Place finger again over the scanner until the safe beeps the ‘2’ key lights up GREEN and lift. You will repeat this process until all keys (1-5) are solid GREEN.

How to delete fingerprints?

Individual fingerprints cannot be deleted from the keypad on the safe. Following this procedure will erase all the fingerprints including both administrative fingerprints. Individual fingerprints can be deleted from the Vaultek® app.

1) Press and hold keys ‘3’ and ‘5’ together until all the keys light up RED and let go.

2) Enter your master code on the keypad. If the code is correct, all the keys will blink GREEN and the safe will beep indicating deletion of all the fingerprints.

Low Success Rate Troubleshooting

First, delete the prints you have programmed in so far, and try again with the tips below:

Delete Tip! Press and hold keys ‘3’ and ‘5’ at same time until all keys light up red (takes about 3 seconds).  Let go of keys ‘3’ and ‘5’ and enter the master pin code. You’ve cleared the prints and ready to start fresh!  

1) Biometric technology is dependent on our anatomical information, and in some cases different fingers may program better than others.  For example, your index finger may not register very well, but your thumb may contain higher detail levels and have a much higher success rate.  We suggest to try different fingers including your thumb and see if you have better results.

2) During the 5 scan programming process for each finger, slightly repositioning your finger after each scan will store more information and increase your success rate.

3) To increase success rate register the same finger multiple times. Note, that adding more than two fingerprints requires authorization from the two administrative prints.

If you are still experiencing issues please contact our support team here at https://vaulteksafe.com/support/.

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