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Popular FAQ

Most orders are processed within 1-3 business days. After a label is created you will receive tracking information via email. If you are unable to locate the email check your spam folder.

We only offer a military and police office appreciation discount. If you are or were please submit your request via the military and police officer service form. Note, this appreciation discount is only valid for orders made at vaulteksafe.com.

For a list of authorized dealers visit https://vaulteksafe.com/vaultek-stores/

We ship from either our west coast facility in Fontana, California or our Orlando, Florida facility depending on your location.

Most orders are processed within 1-3 business days. Once shipped you will receive tracking information.

The average delivery times are 2-5 business days within the United States.

International If it’s an international order, most packages arrive within two or three weeks, though it can take from four to six based upon how your country handles those packages. Unfortunately, there’s nothing we can do on our end to expedite that process.

Product FAQ

An on-going list of what fits at https://vaulteksafe.com/what-fits-list/.

Printable templates are available for, 10 Series, 20 Series, SLIDER Series, and Slider WiFi Series. Simply print the template on an 8.5″ x 11″ sheet of paper and place your valuables on the template to see if they fit. When printing do not scale to fit instead print at 100%.

All Vaultek safes are TSA compliant allowing you to not only fly with them but also transport firearms. If transporting a firearm, be sure the safe is checked or included with checked luggage and that you notify your airline agent at check in.  If no firearms are present you can take the safe with you through security and pass through x-ray, but be prepared to open the safe as requested from government officials. If you have any additional questions or concerns be sure and contact your airline before your departure.

We developed these safes as quick access safe focusing on technology and smart protection. Fire protection requires very thick metal construction with fire retardant materials which have not been implemented.

Precision engineered with superior strength for secure defense. Using advanced manufacturing technologies to create breakthrough designs such as unibody design.

Anti-Theft Powerful anti-theft features only available with Vaultek for the ultimate break-in prevention. *Features vary per model. Refer to individual product pages for a complete list of anti-theft features.

  • Tamper Detection
  • Anti-Pry Reinforcement Bars
  • Dual Anti-Impact Latches
  • Interior Mounted Hinges
  • Unibody Design Without Welds
  • Quick Release Cable Mount
  • Steel Security Cable
  • Pre-Drilled for Mounting via Included Hardware

WiFi There is a strict device verification process in place so only you and your phone have access to safe settings. Additionally, you can’t open the safe with WiFi. With WiFi connectivity, you can view the safe activity and receive live alerts like tampering, settings changed, opened/closed, and more.

Live Security Notifications: *Notifications vary per model. Refer to individual product pages for a complete list.

  • Tamper Detection
  • Opened/Closed
  • Door Ajar Alarm
  • Enabled/Disable Fingerprints
  • Impact Detection: Monitors safe movement and triggers an alarm and sends live notifications straight to your smartphone.

Additional FAQs

Locate your inquiry using the categories below.

Can you replace the battery?

Yes, all safes use a rechargeable lithium-ion battery that can be replaced as needed. Note, depending on the model the battery will last for months on a single charge.

Can I keep the safe plugged in continuously?

Leaving your safe plugged in continually will not harm the safe or battery. However, to preserve battery life we suggest that you unplug occasionally to allow the battery to cycle down.

Still more questions? Back to Main Help Page

What is the difference between the included foam and non-absorbent foam?

The included foam is standard egg crate foam. The optional non-absorbent foam is an upgraded closed cell foam for a high level of protection and will not absorb moisture. Note, VT/VTi come standard with non-absorbent foam.

Still more questions? Back to Main Help Page

What is Smart Key compatible with?

Smart Key is compatible with Slider Series (SL20 / SL20i), VT Series (VT / VTi), and MX Series (MX / MXi) safes. It is not compatible with 10 Series (VE10, VR10, VT10i), 20 Series (VE20 / VT20 / VT20i), and Essential Series (VE10 / VE20 / SE20 / VE) models.

If you bought a Smart Key and it is not compatible with your safe submit a return.

Still more questions? Back to Main Help Page

Do you ship internationally?

Have an international inquiry? Submit your request at https://vaulteksafe.com/international/

What is my order status?

Most orders are processed within 1-3 business days. After a label is created you will receive tracking information via email. If you are unable to locate the email check your spam folder.

How long will my order take to arrive?

Most orders are processed within 1-3 business days. After it’s shipped, average delivery times are 2-5 business days within the United States.

If it’s an international order, most packages arrive within two or three weeks, though it can take from four to six based upon how your country handles those packages. Unfortunately, there’s nothing we can do on our end to expedite that process.

Still more questions? Back to Main Help Page

When is your shipping cut off?

For items in stock, orders placed prior to 3:00pm EST usually ship the next business day. Please be aware that some orders may be delayed by order processing or other issues. Once the order is processed the shipping time is dependent on the shipping method that has been selected. Once shipped you will receive tracking information via email.

Where do you ship from?

We ship from either our west coast facility in Fontana, California or our Orlando, Florida facility depending on your location.

How to ship out of the United States?

If you want to order from outside the United States, please visit the following International Portal. Simply enter your intended shipping address, product(s) you want to purchase, phone number and follow the instructions.

If you live outside the United States, custom and tariff fees may apply according to your country’s import laws. These fees are not collected by this company, and this company does not have control of these fees.

What is the cancellation policy?

Vaultek is 100% committed to serving our customers with the best product quality and customer service.  Vaultek offers a 30-day money back guarantee. The refund will include the purchase price and original shipping and handling charges if applicable. Important if you are past 30-days you will be unable to do a return. If you need to return a Vaultek product within the 30-day return policy please file for a return using the Return Form.

How do I cancelled an order?

Be prepared to provide your order number. For orders made at vaulteksafe.com please email us at support@vaulteksafe.com and or call us immediately at (407)329-4164.

What is the return policy?

Vaultek is 100% committed to serving our customers with the best product quality and customer service.  Vaultek offers a 30-day money back guarantee. The refund will include the purchase price and original shipping and handling charges if applicable. Important if you are past 30-days you will be unable to do a return. If you need to return a Vaultek product within the 30-day return policy please file for a return using the Return Form.

How do I return a product?

Vaultek offers a 30-day money back guarantee. The refund will include the purchase price and original shipping and handling charges if applicable. To submit a return fill out the Return form at https://vaulteksafe.com/returns/.

I bought a safe but want to upgrade to a different model.

Vaultek offers a 30-day money back guarantee. The refund will include the purchase price and original shipping and handling charges if applicable. Important if you are past 30-days you will be unable to do a return or upgrade your safe. You can submit for an upgrade using our contact form at www.vaulteksafe.com/support/.

What is the warranty policy?

VAULTEK® IS COMMITTED TO PROVIDING PRODUCTS OF HIGH QUALITY AND VALUE AND MAKES EVERY EFFORT TO ENSURE ITS PRODUCTS ARE FREE OF DEFECTS.

Vaultek® guarantees your safe will be free of defects in materials or workmanship for a period of three years from the date of original purchase from an authorized dealer. This warranty does not cover abuse, misuse, use in any manner for which is not designed, neglected, modification, damage inadvertently caused by the user, accidents and/or tampering.

If your safe is determined to be defective, we will at our discretion, have it repaired at our expense, or will send you a new one at no cost to you. You will be required to return the existing unit as well as all included parts to Vaultek™ prior to replacement along with your proof of purchase.

If it is determined your safe needs to be returned, a Vaultek™ agent will provide a Return Authorization Number. Please have the following information available when you contact us:

-Purchaser’s name, mailing address, email address, and a phone number.
-Copy of receipt or online order number (if purchased directly from us or Amazon)
-Authorized Dealer Name (if applicable)
-Detailed description of the problem

NEITHER SELLER NOR MANUFACTURER SHALL BE LIABLE FOR ANY INJURY, LOSS OR DAMAGE, DIRECT OR CONSEQUENTIAL, ARISING OUT OF THE USER OF, OR THE INABILITY TO USE THE VAULTEK® SAFE.

How to submit a warranty related claim?

Vaultek guarantees a 2-year and 3-year limited warranty for select safes. Note, you must register your safe to receive our 3-year warranty using the product registration form. To submit a return fill out the Warranty form at https://vaulteksafe.com/vaultek-warranty/.

I bought a safe but want to upgrade to a different model.

Vaultek offers a 30-day money back guarantee. The refund will include the purchase price and original shipping and handling charges if applicable. Important if you are past 30-days you will be unable to do a return or upgrade your safe. You can submit for an upgrade using our Contact form at www.vaulteksafe.com/support/.

Still more questions? Back to Main Help Page

INTERNATIONAL SALES

International sales and shipping quotes.

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WARRANTY

Vaultek Satisfaction

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WHAT FITS

Discover What Fits

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Still Need Help?

(407)329-4164

M-F (9AM-5PM ET) Outside business hours please email.

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