WI-FI SETUP GUIDE

MX SERIES

Getting Your Safe Online

The first step is getting your safe online and connected to your Wi-Fi network. You can do this with either the Vaultek Wi-Fi app using your phone (Setup A), or with your router’s WPS button (Setup B). You can view your preferred setup video below.

Network Requirement: Be sure to use 2.4GHz network when getting your safe online.

Setup A: Vaultek Wi-Fi App using your phone

Having issues getting safe online? visit troubleshooting

Setup B: WPS Button Using Your Router (if supported)

Having issues getting safe online? visit troubleshooting

Using the Vaultek Wi-Fi App and Online Dashboard

Now that your safe is online, you can manage your safe using the Vaultek Wi-Fi app or online dashboard. Overview videos are below for you to become more familiar with each platform.

Overview: Vaultek Wi-Fi App

Vaultek’s Wi-Fi app is an incredible safe management tool. Easily view your safe’s data from anywhere and set up your phone to receive push notifications and email alerts for various safe action.s

Overview: Online Dashboard

Vaultek’s online dashboard is a simple way to manage your safe and set preferences.  It can be securely accessed from any web browser.

We recommend Vaultek® Wi-Fi safes to always be plugged in for the best performance. However, if a power source is not easily accessible the safe can still operate for several months using the included rechargeable battery in Low Power Mode.

When your safe is unplugged and running on battery power, the safe will automatically enable Low Power Mode.  This allows the safe to sleep and manage power more efficiently to preserve battery life.

In Low Power Mode the safe will sleep when no activity is detected for a few seconds. The safe wakes up immediately if there is a low battery, door opened, proximity sensor turned on, keypad or fingerprint scanner touched, or if an impact is detected.

When sleeping the app and online dashboard will display if the safe is using Low Power Mode and list the safe status as SLEEP.  During this status, any setting adjustments from the app or online dashboard will not take affect until the next time the safe is awake. The last seen time and date shown represent battery and environmental information for when the safe was last awake.  This information will update each time the safe wakes up again.

To receive alerts when the safe is in Low Power Mode, an event must wake the safe.  This allows the safe to send alerts for critical safe activity, and will send an alert based on your selected preferences.

Tip! Due to the safe sleeping, Low Power Mode can not alert you the safe is offline due to any network issues.

When plugging the safe back in, Low Power Mode disables automatically. You can run on battery power and disable Low Power Mode if preferred.  Press and hold the ‘4’ key and PROGRAM button together until the LCD screen confirms it’s disabled.

Tip! With Low Power Mode disabled, the safe is constantly online and uses significant battery power.  Closely monitor your battery and recharge when alerted.

The Online Dashboard has the option to send email alerts to your account email address.

The Wi-Fi app has the option to set alerts in the form of push notifications to your phone as well as email.

ALERT CATEGORIES

Depending on your alert preferences, you can choose between three different alert categories.  Each safe alert is listed under it’s corresponding category below. All sends the most alerts, and Vitals sends the fewest.  You can adjust the category to suit the frequncey you prefer.

Helpful Tips:

All safe activity is recorded in the safe’s history log no matter the category. For example, if you set your alert category to Vitals to receive only important alerts, any and all safe activity will still be recorded in the history log to check at any time.

  • Low Battery Alerts will notify you when the safe battery reaches below 8%.

ALL

• Safe name changed

• Sound (enabled/disabled)

• LED light adjustments

• Open door alarm (enabled/disabled)

• Smart Key entry mode selection

• (DMT) Impact detection mode selection

• Dual Entry Mode (enabled/disabled)

• (+) Normal alerts

• (+) Vitals alerts

NORMAL

• Connected to Wi-Fi

• Low Power Mode (enabled/disabled)

• Opened with Smart Key

• Opened with master code

• Master code changed

• Master code change failed

• Opened with fingerprint

• New fingerprint enrolled

• Fingerprint enrollment failed

• Fingerprint enabled

• Fingerprint(s) deleted

• Opened with Dual Entry Mode

• Temperature/Humidity limit change

• Travel mode (enabled/disabled)

• (+) Vitals alerts

VITALS

• Safe Offline

• Door opened manually (break in)

• Power disconnected

• Impact detected

• Low Battery*

• Open door alarm

• Wrong code entered (tamper)

• Unknown fingerprint (tamper)

• Disabled fingerprint attempt to open safe

• Temperature/humidity limit reached (hi/low)

Does the safe support 5GHZ Wi-Fi?

No, the safe only supports 2.4 GHZ Wi-Fi connections.

2.4GHZ is the standard frequency for Wi-Fi communication where as 5GHZ is still not supported by all routers. 2.4GHZ connections are slightly slower than 5GHZ, however they are stronger and reach further allowing the safe to work better if it is far away from the router.

What about using Dual Band routers?

Use of Dual Band routers that provides connections for both 2.4 and 5 GHZ is fine, and will usually be set up in one of two different ways

1 –  If both connections share the same SSID (network name), the safe should automatically select the 2.4 GHZ version of the connection while it is trying to connect.

2 – If each connection has its own SSID (network name), the SSID might be appended with “_2g” or “_5g”. Connect your phone to the 2.4GHZ network prior to starting the connection process or manually enter the SSID for the 2.4GHZ network in the first dialog box when the app asks for your network name.

How do I know if my router is Dual Band?

If the router is provided by a cable/internet company, it will most likely list the networks on the side of the router with their specific names along with the default passwords.

My AT&T router does not have a WPS button but I have an additional access point provided by AT&T used for my wireless receivers that does, will this work for the safe?

No, these Wireless Access Points are made to only work with AT&T Uverse wireless receivers.

I’m moving to a new house/I am getting a new internet provider do I need to make a new account?

No, once the safe has paired to your account it will remain there regardless of changes to the internet connection.

I Need to Connect to a New Wi-Fi Network, What Do I Do?

In any situation where the safe needs to be connected to a new Wi-Fi network, simply use the “Get my Safe Online” button to connect it. WPS setup (if available) would be the best option to connect with a new network.

What can I do if I forgot my password?

From the login screen of the app click “Forgot Your Password?” to receive an email with reset instructions.

I setup my pattern lock but I can’t remember it, what can I do?

Clear the app data (Android) or uninstall and reinstall the app (Android or iOS). This will remove the stored pattern from the phone. You can log back in with your email and password and create a new pattern.

If I switch my phone will I still get alerts?

When logging into the app with a different phone you will be prompted to authorize and confirm the new device via email. Once confirmed, the alerts will send to the new phone only. The safe will not send notifications to multiple phones. 

How to connect my safe to my WiFi using my router 'WPS'?

First locate the WPS button on your router, and press and hold the button for 5 seconds.  (May vary depending on your router, please check your router’s instructions before using)

Next, ready the safe. Press and hold keys ‘4’ and ‘6’ followed by the PROGRAM button until the safe keypad starts blinking RED.

When the safes LCD screen indicates complete and the safe is online.  If the safe fails to connect, start the process over and try again.

Now that the safe is online you can manage the safe with either the WiFi smartphone app or online dashboard.

Tip! This Wi-Fi app is different from Vaultek’s Bluetooth app, be sure to look for the Wi-Fi symbol in the app icon.

If using your phone, download and install the Wi-Fi app from either Google Play or the Apple store.  When first opening, the initial screens will guide your setup.  First create your pattern lock, which can be disabled from the app later.

Next, create an account.  Type in your email, create password, and click sign up.  An email verification will be sent that must be verified before proceeding with logging in.  

Since the safe is already online using WPS, select Add a User.  

Now ready your safe.  Press and hold keys ‘1’ and ‘4’ followed by the PROGRAM button together until safes LCD screen prompts you to enter the pairing code.

Enter the pairing code provided, and immediately press and hold keys ‘1’ and ‘4’ followed by the PROGRAM button together again until the safes LCD screen confirms pairing is complete.

You will then be directed to the app’s main console where you can view your safe’s status and manage its settings.

Tip! If connection fails, try again.

If using the online dashboard to manage your safe, please visit dashboard.vaulteksafe.com.

Next, create an account.  Type in your email, create password, and click sign up.  An email verification will be sent that must be verified before proceeding with logging in.  

Since the safe is already online using WPS, select Add a User.  

Now ready your safe.  Press and hold keys ‘1’ and ‘4’ followed by the PROGRAM button together the safes LCD screen prompts you to enter the pairing code.

Enter the pairing code, and immediately press and hold keys ‘1’ and ‘4’ followed by the PROGRAM button together again until the safes LCD confirms pairing is complete.

You will then be directed to the main console where you can view your safe’s status and manage its settings.

Tip! If connection fails, try again.

How to connect my safe to my WiFi using the Vaultek App?

Android users can download the Wi-Fi app on Google Play, and iOS users can download from the Apple Store.  This app is different from Vaultek’s Bluetooth app, be sure to look for the Wi-Fi symbol in the app icon.

The initial app screens will guide your setup.  First create your pattern lock, which can be disabled from the app later.

Next, create an account.  Type in your email, create password, and click sign up.  An email verification will be sent that must be verified before proceeding with logging in.

Tip! Before getting started, make sure your phone’s Wi-Fi is on, and connected to your preferred network.

New users select Get My Safe Online, and follow the prompts to connect your safe to a preferred network.

Tip! If you used WPS and have the safe already online, select Add a User and follow the on screen instructions.

Step 1 Choose your network.  The current network your phone is connected to will automatically show, but if you prefer a different network name you can type it in.

Step 2 Type in the network password.

Step 3 ready your safe.  Press and hold keys ‘4’ and ‘5’ followed by the PROGRAM button until the safe’s LCD screen shows connecting.  Press DONE on the app screen to confirm.

The connection process will take a brief moment and the safe’s LCD screen will confirm when the connection is complete.  You will then be directed to the app’s main console where you can view your safe’s status and manage its settings.

Tip! If connection fails, try again making sure your network name and password have been entered correctly.

Tip! If the connection fails, try again.

How to delete fingerprints?

Go to Settings then Fingerprints to delete and or disable/enabled fingerprints.

How to disable and enable fingerprints?

Go to Settings then Fingerprints to disable/enabled fingerprints.

How to create a pattern lock?

Drag finger to create a pattern connecting at least four dots. You can change or disable the pattern lock in the Vaultek Wi-Fi App under “Security”.

App is displaying a dialog box with the message "You have been disconnected, Do you wish to reconnect?

This means the app has lost the connection to the websocket/server. This can happen for a few different of reasons.

  • The phone has lost Internet connection causing the connection to be terminated.
  • The server has been reset or had a glitch that caused it to reset all connections.
  • There is an issue with the phone connection and the server is blocking it.

I am able to reconnect but I get the disconnect message quite often.

The websocket used to connect to the server requires a constant internet connection. Moving between cellular data and Wi-Fi for example, or using the app in an area with spotty Wi-Fi may result in frequent disconnects.

I tried to reconnect several times but I could not connect.

There is an app/server connection issue, please check the following:

Use the phone’s browser to connect to a non-affiliated website, such as yahoo.com. If the site does not load, the phone itself does not have an Internet connection.  Check your internet settings and Wi-Fi network

If the site does load properly, navigate to the online dashboard (dashboard.vaulteksafe.com). If the site does not load there may be a reason the server is blocking the phone. Try the following:
Android Only:

      1. Open Wi-Fi settings and select the current network.
      2. Open the “Advanced Settings” This can vary by device.
      3. Find “IP Settings” and change the drop down from “DHCP” to “Static” and press save.
      4. After the connection is re-established, repeat steps 1-3 but change it back to “DHCP”.

Remove the app from the background/Launchpad and re-open and try to connect again.

I saw a pop-up saying that my network could not be found?

In the first step of the connection process, the app will try to find the network the phone is currently connected to and automatically display it in step 1. If the network name is blank or the message “my network could not be found” shows, the phone may not be connected to a Wi-Fi network.

If the phone is connected to a Wi-Fi network but the network name is still not displaying in step 1, you may need to “forget” the connection and re-establish it. You can manually enter the network name, but if it is not displaying, the app may have trouble completing the process.

I set a temperature threshold in Fahrenheit, but it changes it +/- 1 degree.

The safes use Celsius for internal operations, which translates to Fahrenheit when displayed in the app. The conversion from Fahrenheit to Celsius and back again can result in decimal numbers which get rounded up causing slight differences in temperature values.

My Android phone has a fingerprint scanner, but the app won’t let me turn the option on to use it when opening the app?

Before using the fingerprint scanner in the app, ensure that at least one fingerprint is stored in your phone and lock screen security is enabled. Your device should be running Android Marshmallow (6.0) or higher and the app’s pattern lock must be disabled.

The app informed that something went wrong with the connection process. What are my next steps?

Check and see what the app is showing in the failed to connect dialog box and which error is showing.

Timed out while waiting to pair to the safe/Error Code 1

The safe failed to pair on the server before the timeout. Could be that the safe did not connect to the network or the app failed to connect to its previous network during the process. If the safe showed “Connected” and beeped with a green light, but not letting you access the app dashboard, use the “add a user” button to connect.

Failed to open a socket to the safe. Please try again/Error Code 2

All attempts to create a direct connection to the safe to send the Wi-Fi information failed. For some phones this may happen do to the low quality of the phone’s Wi-Fi chip. Close the dialog and attempt the connection process again.

Safe failed to return a response/Error Code 3

The Wi-Fi network information was sent to the safe but the safe never returned any indication that it was received. Attempt to connect again.

The safe failed to connect to the network/Error Code 4

This usually indicates that the safe was not able to connect to the Wi-Fi network. There are several reasons why this could happen:

• The Wi-Fi signal is poor, resulting in the safe taking too long to try to connect to it.

  • The network name is wrong, if you manually entered in the network name during step 1 it may have been mistyped. Network names are CASE SENSITIVE. Check the network name spelling and try again.
  • The password was wrong or the password may have been entered wrong. The password is also CASE SENSITIVE. Check the password spelling and try again.
  • The router is blocking the connection, some AT&T Uverse routers may block the safe from connecting. Unplug the router for 10 seconds and plug it back in and try again after it is done connecting to the provider services.
  • The phone failed to connect to stable Internet. After sending connection data to the safe, your phone will disconnect and attempt to re-connect to the strongest configured network. If the phone fails to do this, or connects to a bad network the app will not be able to complete the connection. Usually if the safe indicates a connection is made but the app does not, this is the problem. You can try to pair to the safe with the “Add a User” button if the safe was able to get online.

Nothing or bad data was sent from the safe/Error Code 5

The safe received the Wi-Fi network information but replied back with missing information. Attempt the connection again.

Timed out while attempting to connect to the safe/Error Code 6

All attempts to create a direct connection to the safe to send the Wi-Fi information failed. For some phones this may happen do to the low quality of the phone’s Wi-Fi chip. Close the dialog and attempt the connection process again.

Timed out while waiting for a response from the safe/Error Code 7

The app sent the Wi-Fi connection information but timed out while waiting for the safe to confirm it received it. Close the dialog and attempt the connection process again.

Maximum number of users has been reached for this safe/Error Code 8

The safe already has one user paired to it. Currently, only one user can pair to each safe at a time.

Storage of Personally Identifiable Information

Vaultek Safe, Inc. does not store or transmit any personal router data to our servers, and only communicates directly with the safe over a Wi-Fi network. Neither does Vaultek store the token required for sending push notifications to your smartphone. Only your account email and password is stored locally on our servers. This is only used to authorize your account on your phone using the Wi-Fi app or the online dashboard.

Location

Android requires location access permission for all Wi-Fi and Bluetooth services involving network scanning or requesting information about the current connection. The app requires this information when attempting to connect your safe to a Wi-Fi network, and permission is required during the connection process. After the connection is completed, you can choose to deny further location access. This will not affect normal app operations, however permission would be required again temporarily if connecting your safe to another network with the app.

Further Information: Certain Wi-Fi and Bluetooth actions can expose personal connection data that could be used to determine your location. This is why permission is required. The app has no need for your location and has no way to track it. But because it is possible to determine your location from these transmissions, it is requiring your acknowledgement and permission to continue.

Notifications

The app may request access to send you push notifications, these are required to be able to receive critical safe alerts and can be disabled from within the app.

Fingerprint/Face Scanner

The app may request access to the fingerprint reader or Face ID camera/scanner. These are used as an alternative form of verification to access the app should you choose to disable the pattern lock.

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