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Your Vaultk® safe is powered by a rechargeable lithium-ion battery and comes with a charging kit which includes an AC power adapter and a micro-USB cable. Safe and micro-USB cable can be used with all international power adapters. Under normal usage, a fully charged battery can last up to one month.

After installing the battery, use the charging kit provided to charge the unit 100%.

How to charge the safe?

1) To recharge the safe, plug the micro-USB into the micro-USB receiving jack located on the right side of the safe and connect to a standard USB port or wall outlet using the AC power adapter. Approximate recharge time is 2.3 hours.

2) The LED next to the receiving jack on the side of the safe will glow RED indicating charging and GREEN indicating charged.

After installing the battery, use the charging kit provided to charge the unit 100%.

Can I keep the safe plugged in continuously?

Leaving your safe plugged in continually will not harm the safe or battery.

Due to powerful features of the MX and MXi it is strongly recommended to keep the safe plugged in.

Your Vaultek® safe can be secured via the included mounting screws to a flat surface using the pre-drilled holes on the bottom and back of the safe.

TIP: Make sure you have enough clearance for the door to open properly before mounting the safe.

1) Position the safe on a flat surface where you want to mount it.

2) Use a pencil to mark the holes for drilling.

3) Remove safe and drill pilot holes.

4) Position safe in place and install screws through safe into pilot holes. Tighten screws.

How to get an additional set of keys?

Make sure you register your safe online at https://vaulteksafe.com/product-registration/. Contact our support team at https://vaulteksafe.com/support/ and they would be more than happy to help you out. Having your safe registered will allow us to locate your key number in the event of lost keys.

Optional accessories

Additional accessories are available under Accessories at https://vaulteksafe.com/accessories-extended/

For more MX/MXi/MXE visit www.vaulteksafe.com/mxseries-support/.

How to pair with your Vaultek safe?

1) Get the App. Download the Vaultek app from the Google Play store or Apple store.

2) Make sure your phone’s Bluetooth settings are set to ON, and open the Vaultek app to begin.

3) Create a Pattern Lock This is an added layer of protection to safeguard your safe and prevent unauthorized access in the event your phone is misplaced. To create your pattern lock, simply drag your finger along the screen to connect at least four dots. This unique pattern will be required each time you open the app.

4) Select Your Safe After a few seconds your safe will appear in the search. You can drag the screen downwards to refresh if you are not seeing your safe listed. Select your safe, and enter your safe’s master code when prompted. This is the same code used to open the safe using the numeric keypad.

IMPORTANT If you change your safe’s master code after pairing, the safe will no longer connect to your app, and you will be prompted to enter the new code when needed.

IMPORTANT As a security measure, if too many incorrect master code entries are entered, your safe’s Bluetooth will disable and must be toggled ON again using the hot key sequence.

5) Sync Your Phone – A. Press and hold keys ‘4’ and ‘5’ on your safe followed by the “PROGRAM” button together for 3 seconds to start the syncing protocol. B. When the LCD screen indicates Pairing In Progress you can finalize the pairing sequence from your app screen by pressing ‘OK’. The LCD screen will indicate pairing is complete. If the pairing fails start over with step 4.

TIP This pairing sequence offers enhanced security protection and can only be used to pair one phone to your safe. If the process is repeated with a different phone, the previous phone will be overridden and disconnected from the safe.

Remote Unlock This feature will be grayed out as a default and will need to be enabled. Refer to “Unlock feature is grayed out on the app”.

How to change safe name?

1) From the Vaultek app dashboard select “More” from the lower right corner.

2) Select “Name Your Safe”.

3) Name your safe.

Why do I have to re-pair to my app?

A) In the event an authorized user paired another phone to your safe you will be prompted to re-pair. The safe is designed to pair with one phone at a time.

B) In the event an authorized user changed the safe’s master code after pairing, the safe will no longer connect to your app, and you will be prompted to enter the new code when needed.

Unlock feature is grayed out on the app.

By default, the unlock feature is disabled. To toggle ON press and hold keys “1” and “4” followed by the “PROGRAM” button for 3 seconds. If keys ‘2’ and ‘3’ turn GREEN the unlock feature is enabled. If keys ‘2’ and ‘3’ turn RED the unlock feature is disabled.

Connectivity Issues

Having trouble viewing your safe when setting up your app please try the steps below.


2) SOFT RESET SAFE: Remove battery for 5 seconds and reinstall. Note, the program info will not be affected.

3) REINSTALL APP: Download and re-install the Vaultek app.

Generally, this resolves most connectivity issues. If you have you are having issues please contact support@vaulteksafe.com and provide your phone model.

Privacy Notice (Android GPS)

Vaultek does not in any way access your personal data (including photos, locations, contacts, etc). The app requires permissions to store certain preferences such as safe settings and fingerprint ID names in the memory of your phone. It also uses the Bluetooth function of your phone for wireless communication with your safe.

Thank you for choosing Vaultek®. For improved customer support please be sure to register your unit upon receipt for technical assistance and in the event of needing key replacement.

Product numbers are located on the inside of the battery door, as well as printed on the inside of your user manual provided in the original packaging.

Key numbers are etched on the outside of the body, and located on both sides of the key.

A factory reset can be performed on the MX WiFi Series to delete any user assigned settings including network connections, fingerprints, and safe settings such as Smart Key. When performed the safe’s master code is also reset to 1-2-3-4.

CAUTION: When a factory reset is initiated, the safe will briefly pause to complete the action. During this time do not input any safe commands as this could interrupt the reset, and cause the safe to malfunction. When the safe completes the factory reset, the safe will restart and you will hear the startup chime. It is then safe to continue using the safe or power down.

NMXi Factory Reset: Press and hold keys ‘2’ and ‘7’ then “PROGRAM” button for three seconds until the LCD screen confirms the reset is in progress.

At VAULTEK® We Stand Behind Our Product

Vaultek Help Center

For technical support / warranty related inquiries please submit your information via our online form or reach out via our Vaultek Support number.

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