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VAULTEK TROUBLE SHOOTING

Quick guide to solve common problems

App

The app history clock data does not match up with my phones clock.

A: The safe’s internal clock will sync with your phone automatically when paired. All previous history, before the sync, will appear from the safe’s default clock and may not match your phone’s clock.

 

Downloaded the latest version of the app but don’t remember my pattern lock.

A: The app is asking for you to enter a new pattern lock. Simply content the dots to create a pattern lock.

 

The app is asking for a password but I don’t remember what that is.

A: The app is asking for your safes master code to finalize pairing. The master code is the number sequence you created to access your safe.

 

When I go to Wireless access on the phone, search for a device it requests a passcode but nothing seems to work.

A: You will not be able to connect the app through your phone’s settings. You can only connect through the app. Open the app, click search to see your safe, and you should be able to select your Vaultek from the menu.

 

Don’t see any safes within the app.

A: Let’s try a few things below:

1. Make sure the Wireless access is toggled on within your phone.

2. Make sure you are within Wireless access range.

3. Make sure the safe is charged and is working.

4. If you still can’t locate your safe try performing a soft reset. Uninstall the app and remove the battery. Once the battery has been removed now place the battery back in the safe and reinstall the app.

If you are still experiencing issues please contact our support team at support@vaulteksafe.com.

 

Fingerprint Scanner

Attempted to program but the light above the scanner does not turn on.

A: Remove the battery and reinstall. This is a soft reset for the safe.

 

Fingerprint scanner works sometimes and not others.

A: First, delete the prints you have programmed in so far, and try again with the tips below:

Delete Tip! VT20i/VT10i Press and hold keys ‘3’ and ‘5’ at same time until all keys light up red (takes about 3 seconds).  Let go of keys ‘3’ and ‘5’ and enter the master pin code.  You’ve cleared the prints and ready to start fresh!

Delete Tip! Pro VTi Press and hold the ‘3’ key then “PROGRAM” button then enter your master code.  You’ve cleared the prints and ready to start fresh!

1. Be sure your finger is flat against the scanner (parallel to safe) and place the cuticle of the finger over the center of the scanner (this allows the scanner to read where most of the fingerprint details are located). Some moisture helps too, dry skin makes your fingerprint hard to read.

2. Biometric technology is dependent on our anatomical information, and in some cases different fingers may program better than others.  For example, your index finger may not register very well, but your thumb may contain higher detail levels and have a much higher success rate.  We suggest to try different fingers including your thumb and see if you have better results.

3. To increase success rate register the same finger multiple times. Note, that adding more than two fingerprints requires authorization from the two administrative prints.

4. During the 5 scan programming process for each finger, slightly repositioning your finger after each scan will store more information and increase your success rate.

You can view our fingerprint programming tutorial to watch online from the link below as well: https://youtu.be/R3hChfC3Q58

 

Keypad

The keypad is not responding.

A: Remove the battery and reinstall.  This is a soft reset for the safe.  See if you are able to open the safe using the default code (VT20i/VT20/VT10i/VR10/VT10i 1-2-3-4-5) (ProVTi/ProVT 1-2-3-4) or even reprogram the safe’s master code.

 

Lid

The lid is not engaging.

A: The lid requires a firm press. You will feel the latches engage if you press slowly. Feel/listen for the click.

 

Light

Lights not working.

VT20i/VT20/VT10i/VR10/VE10 A: To toggle the interior light ON/OFF press and hold the ‘1’ key for 3 seconds. With the light toggled to ON you can press the “LIGHT” button inside the safe to illuminate the light. If the light does not perform do a soft reset. Remove the battery and reinstall.  This is a soft reset for the safe. If you are still experiencing issues contact support.

Pro VTi/Pro A: To toggle the interior light ON/OFF press and hold keys ‘5’ and ‘7’ together for 3 seconds. With the light toggled to ON you can press the “LIGHT” button inside the safe to illuminate the light. If the light does not perform do a soft reset. Remove the battery and reinstall.  This is a soft reset for the safe. If you are still experiencing issues contact support.

 

Manual Key

Q: What happens if I lose the keys?

A: First, make sure you registered your safe in the event you do lose your keys. Contact us at

support@vaulteksafe.com. Be prepared to provide your order details and product number to us so we can

verify ownership.

 

Master Code

Unable to change master pin code.

A: Check out all of our tutorials here at https://vaulteksafe.com/tutorials/.

 

Pro VT Series

Having issues programming the master code on the Pro VT Series.

A: First, make sure you peel back the Program button cover to reveal the button.

Second, watch the tutorial on programming a new master code here at https://vaulteksafe.com/index.php/vaultek-pro-series-tutorials/ and or follow the steps in the user manual to program a new master code.

Third, if you are still experiencing issues perform a soft reset by removing the battery on the safe and reinstalling.

Lastly, if you are still experiencing issues please contact our support team at support@vaulteksafe.com.

 

Having issues programming fingerprints on the Pro VTi.

A: First, make sure you peel back the Program button cover to reveal the button.

Second, watch the tutorial on programming fingerprints here at https://vaulteksafe.com/index.php/vaultek-pro-series-tutorials/ and or follow the steps in the user manual to program fingerprints.

Third, if you are still experiencing issues perform a soft reset by removing the battery on the safe and reinstalling.

Lastly, if you are still experiencing issues please contact our support team at support@vaulteksafe.com.

 

SOFT RESET

Remove the battery and reinstall. This is a soft reset for the safe.
If you are still experiencing issues contact us at support@vaulteksafe.com.