Status: Resolved.

Customer Impact: No known unauthorized access or compromised customer data identified.

May 27, 2026 — Vaultek recently received a responsible security disclosure from cybersecurity researcher Ryan Roth regarding vulnerabilities affecting the ViSN platform. Our engineering team promptly investigated and remediated all reported issues, including enhancements to password reset verification, administrative access controls, input validation, and data minimization.

Our remediation efforts also included broader improvements to authentication, authorization, internal API protections, and platform security controls.

Based on our review of available server access logs, no evidence of unauthorized access, compromised customer data, or security breach associated with these vulnerabilities beyond the authorized testing performed by the reporting researcher has been identified.

Vaultek takes cybersecurity seriously and appreciates Ryan Roth’s responsible disclosure, as well as the contributions of the security community. We remain committed to continuously improving the security of our products and services.

Recommended Security Actions for ViSN Users

To ensure your device has the latest security improvements and features, Vaultek recommends the following:

• Update the Vaultek ViSN mobile app to the latest version available through the Apple App Store or Google Play Store.
• Update your safe firmware through the ViSN mobile app by navigating to the device settings menu and installing any available firmware updates.
• Use a strong and unique password for your ViSN account and avoid reusing passwords from other services.

To help prevent damage to your Vaultek® safe and reduce the risk of injury, please review the following safety precautions before using your unit.

• Before using the safe, manually test the latching system by opening and closing it five times using the backup key. Press firmly near the front center of the lid or door to ensure it latches properly. If you notice any defects or improper operation, do not use the product and contact us at support@vaulteksafe.com.
• Change the default code as soon as possible to help prevent unauthorized access to your safe.
• Do not place or store the backup keys inside the safe. The backup keys are required to perform a factory reset.
• Do not store loaded firearms in this unit. Firearms should always be handled responsibly and stored safely.
• This package may contain small parts that could present a choking hazard to young children.