Vaultek Support

MX Series

MX Series

Support for: MXE, MX, MXI, NMX, NMXi

Support for: MXE, MX, MXI, NMX, NMXi

Setup

Easy to follow setup guide.

Tutorials

Self guided tutorials.

Technology

Discover safes capabilities.

Manuals

Digital product manuals.

Warranty

Vaultek satisfaction guarantee.

Register Safe

Improved Support, Product Updates, Replacement Parts.

Video Tutorials

Watch our library of simple to follow tutorials on key topics.

Setup

Battery Installation

1) To get started, insert one of your backup keys into the keyhole at the top of the safe (see Figure A). Push key in and rotate the key 90 degrees clockwise to open the safe.

2) Locate the battery compartment inside the safe beneath the control panel (see Figure B).

3) Remove the battery cover by pressing down on the tab near the top of the cover.

4) Insert the 18650 rechargeable lithium-ion battery (included in accessory box) into the battery compartment. Note that your Vaultek® safe automatically detects the polarity of the battery and can be installed in either direction.

TIP: For easy removal make sure to place the pull string over the battery before closing the door.

5) When the battery is inserted you will hear a short welcome tone and the keypad will light up. Once you hear the tone replace the battery cover. You are now ready to program your safe.

Can I keep my safe plugged in?

Leaving your safe plugged in continually will not harm the safe or battery.

However, to preserve battery life we suggest that you unplug occasionally to allow the battery to cycle down.

Charging Safe

1) To recharge the safe, plug the micro-USB into the micro-USB receiving jack located on the side of the safe and connect to a standard USB port or wall outlet using the AC power adapter. Approximate recharge time is 2.5 hours.

2) The LED next to the receiving jack on the side of the safe will glow RED indicating charging and GREEN indicating charged.

After installing the battery, use the charging kit provided to charge the unit 100%.

Using Powerpack with Wi-Fi Safe

ONLY use VP6000 to charge the installed 18650 battery when the battery is LOW.

Unplug VP6000 immediately when the battery is mostly or fully charged.

CAUTION: Leave VP6000 plugged-in when the battery is fully charged will cause the safe reset to LPM OFF mode (Wi-Fi always ON) thus deplete VP6000 quickly.

Master Code

NMX / NMXi

1) Open the safe. With the safe open, press and hold the ‘1’ key then the “PROGRAM” button together (3 seconds) until the LCD screen prompts you to enter your new code.

2) Enter your NEW master code.

3) Press and hold the ‘1’ key then the “PROGRAM” button together a second time (3 seconds) until the LCD screen prompts you
to re-enter your new code.

4) Enter your NEW master code a second time.

5) Press and hold the ‘1’ key then the “PROGRAM” button together
a third time (3 seconds) until the LCD screen confirms the code change is complete.

If you make a mistake and the new code will not work, simply start over with step 1.

MX / MXI

1) Open the safe. With the safe open, press and hold the ‘1’ key then the “PROGRAM” button together (3 seconds)(Figure D) until the screen prompts you to enter your new code.

2) Enter your NEW master code.

3) Press and hold the ‘1’ key then the “PROGRAM” button together a second time (3 seconds) until the screen prompts you
to reenter your new code.

4) Enter your NEW master code a second time.

5) Press and hold the ‘1’ key then the “PROGRAM” button together
a third time (3 seconds) until the safe beeps and the screen confirms the code has been reset.

If you make a mistake and the new code will not work, simply start over with step 1.

Fingerprints

TIP: Place the core of the fingerprint flat (Figure E+F) over the center of the scanner in line with the side LEDs (this allows the scanner to read where most of the fingerprint detail is located) see (Figure E).

TIP: Adjust your finger slightly between scans for increased accuracy.

TIP: Excessive moisture, lotions, or dirt will affect your fingerprint and may cause inaccurate sensor reading.

TIP: If you are having difficulty with your print, program the same finger 4 or 5 times. You have 20 slots available for programing and you can also try your thumb as it has more surface area to read.

Program Fingerprints

NMX / NMXi

IMPORTANT: The 1st and 2nd fingerprints will be recognized as administrative fingerprints and will be used to authorize additional users.

1) Open the safe. Program 1st fingerprint by pressing and holding the ‘2’ key then the “PROGRAM” button together (3 seconds) until the screen prompts you to scan the 1st of five scans.

2) Using the helpful programming tips provided on page 09 place your finger on the fingerprint scanner for the 1st of five scans. When the safe beeps, and the screen prompts the next scan remove your finger. If the screen indicates a failed to complete then start over with step 1.

3) Place finger again over the scanner until the safe beeps and the screen prompts the next scan and lift. You will repeat this process until all scans (1-5) are programmed.

4) Close door and test to see if the safe will open using your fingerprint.

Repeat steps 1 through 4 to add the 2nd administrative fingerprint.

MX / MXi

IMPORTANT: The 1st and 2nd fingerprints will be recognized as administrative fingerprints and will be used to authorize additional users.

1) Open the safe. Program 1st fingerprint by pressing and holding the ‘2’ key then the “PROGRAM” button together (3 seconds) until the screen prompts you to scan the 1st of five scans.

2) Using the helpful programming tips provided on page 11 place your finger on the fingerprint scanner for the 1st of five scans. When the safe beeps, and the screen prompts the next scan remove your finger. If the screen indicates a failed to complete then start over with step 1.

3) Place finger again over the scanner until the safe beeps and the screen prompts the next scan and lift. You will repeat this process until all scans (1-5) are programmed.

4) Close door and test to see if the safe will open using your fingerprint.

Repeat steps 1 through 4 to add the 2nd administrative fingerprint.

Program Additional Fingerprints

NMX / NMXi

After the first two Admin fingerprints have been locked in, you can add additional users or fingerprints, up to 20 unique users in total. This is very helpful in the event the fingerprint scanner is having a hard time reading your initial fingerprints, or if you wish to grant other users authorized access to your safe. Any additional users programmed require authorization from one of the two Admin fingerprints.

1) Open the safe. Program additional fingerprints by pressing and holding the ‘2’ then “PROGRAM” button together (3 seconds). The screen will prompt you to scan one of the administrative fingerprints.

2) Place one of the first two programmed administrative fingerprints on the scanner and remove when the safe beeps and screen authorizes the print. You can now program a NEW fingerprint.

TIP: If the administrative print is left on the scanner too long the safe will begin to program that fingerprint into the safe again and not the NEW fingerprint. If this happens start over with step 1.

3) Using the helpful programming tips provided on page 09 place the NEW finger on the scanner. When the safe beeps and the screen prompts the next scan remove your finger.

4) Place finger again over the scanner until the safe beeps and the screen prompts the next scan and lift. You will repeat this process until all scans (1-5) are programmed.

MX / MXi

After the first two Admin fingerprints have been locked in, you can add additional users or fingerprints, up to 20 unique users in total. This is very helpful in the event the fingerprint scanner is having a hard time reading your initial fingerprints, or if you wish to grant other users authorized access to your safe. Any additional users programmed require authorization from one of the two Admin fingerprints.

1) Open the safe. Program additional fingerprints by pressing and holding the ‘2’ then “PROGRAM” button together (3 seconds). The screen will prompt you to scan one of the administrative fingerprints.

2) Place one of the first two programmed administrative fingerprints on the scanner and remove when the safe beeps and screen authorizes the print. You can now program a NEW fingerprint.

TIP: If the administrative print is left on the scanner too long the safe will begin to program that fingerprint into the safe again and not the NEW fingerprint. If this happens start over with step 1.

3) Using the helpful programming tips provided on page 11 place the NEW finger on the scanner. When the safe beeps and the screen prompts the next scan remove your finger.

4) Place finger again over the scanner until the safe beeps and the screen prompts the next scan and lift. You will repeat this process until all scans (1-5) are programmed.

Delete Fingerprints

NMX / NMXi

Individual fingerprints can not be deleted from the keypad on the safe. Following this procedure will erase all of the fingerprints including both administrative fingerprints. If you wish to delete individual fingerprints, you must use the Vaultek® Wi-Fi® app or online dashboard. This procedure will not affect the keypad master code.

TIP: Fingerprints can also be temporarily disabled. Using the online Web Dashboard or Vaultek® Wi-Fi® app individual prints can be temporarily disabled and can not access the safe. This does not delete the fingerprint, only temporarily disables it until enabled again as needed.

1) Press and hold the ‘3’ key then the “PROGRAM” button together until the safe beeps and the screen prompts you to enter your master code.

2) Enter your master code on the keypad. If the code is correct, the safe will beep and the screen will indicate deletion of all the fingerprints.

MX / MXi

Individual fingerprints can not be deleted from the keypad on the safe. Following this procedure will erase all of the fingerprints including both administrative fingerprints. If you wish to delete individual fingerprints, refer to the Vaultek® app. This procedure will not affect the keypad master code.

1) Press and hold the ‘3’ key then the “PROGRAM” button together until the safe beeps and the screen prompts you to enter your master code.

2) Enter your master code on the keypad. If the code is correct, the safe will beep and the screen will indicate deletion of all the fingerprints.

Low Success Rate

First, delete the prints you have programmed in so far, and try again with the tips below:

TIP: Biometric technology is dependent on our anatomical information, and in some cases different fingers may program better than others. For example, your index finger may not register very well, but your thumb may contain higher detail levels and have a much higher success rate. We suggest to try different fingers including your thumb and see if you have better results.

TIP: During the 5 scan programming process for each finger, slightly repositioning your finger after each scan will store more information and increase your success rate.

TIP: To increase success rate register the same finger multiple times. Note, that adding more than two fingerprints requires authorization from the two administrative prints.

Smart Key

Smart Key allows for the fastest access available into your safe. Please use responsibly.

Pairing Smart Key

NMX / NMXi

IMPORTANT: Be sure to follow ALL steps for proper function.

1) Press and hold the ‘5’ key then “PROGRAM” button together (3 seconds) until the LCD screen indicates CONNECTING.

2) Aim Smart Key Nano towards the safe and press. If the safe beeps and the screen indicates COMPLETE then the Smart Key has paired successfully. If the screen indicates FAILED TO PAIR then simply start over with step 1.

IMPORTANT: Set Entry Mode: After pairing, Smart Key Nano will be immediately active to test functionality, but then deactivate. Smart Key settings will need to be set to either On Demand or Progressive in order for Smart Key to open your safe. See next page for more information.

Multiple Safe Management

A) Multiple Smart Keys can not pair with the same safe. It is recommended to pair one Smart Key per safe.

B) Recommended setting when using the Smart Key is Progressive entry mode.

C) You can manage multiple safes through the Vaultek® Wi-Fi® smartphone app and Web Dashboard.

CAUTION: when managing multiple safes in On Demand entry mode there is a chance you can open all safes within range.

MX / MXi

Your Vaultek® safe supports quick access with Smart Key technology. Smart Key is not included but can be purchased separately at www.vaulteksafe.com or from one of our authorized dealers. Take caution when using this feature and be responsible. Security can be compromised in the event the Smart Key is lost or stolen. Only pair Smart Key after thoroughly understanding the inherent risks.

IMPORTANT: Be sure to follow ALL steps for proper function.

1) Press and hold the ‘5’ key then “PROGRAM” button
together (3 seconds) until the LED flashes RED and the screen indicates connecting.

2) Aim Smart Key Nano towards the safe and press. If the safe beeps and the screen indicates complete then the Smart Key has paired successfully; if the screen indicates failed to pair then simply start over with step 1.

IMPORTANT: Set Entry Mode: After pairing, Smart Key Nano will be immediately active to test functionality, but then deactivate. Smart Key settings will need to be set to either On Demand or Progressive in order for Smart Key to open your safe. See next page for more information.

Multiple Safe Management

A) Multiple Smart Keys can not pair with the same safe. It is recommended to pair one Smart Key per safe.

B) Recommended setting when using the Smart Key is Progressive entry mode.

C) You can manage multiple safes through the Vaultek® Bluetooth® smartphone app and Web Dashboard.

CAUTION: when managing multiple safes in On Demand entry mode there is a chance you can open all safes within range.

Assign Entry Mode

NMX / NMXi

After pairing you can toggle between access modes from the keypad, Wi-Fi® smartphone app, or the online Web Dashboard. To toggle modes from the safe’s keypad press and hold the ‘6’ key then “PROGRAM” button together until the LCD screen indicates each mode as below.

Off – Keys Turn Solid RED

Progressive Entry Mode – Keys Blink Green
Safe goes into sleep mode and will require you to wake up the safe before using Smart Key. You can wake up the safe by pressing any key or brushing your hand across the keypad of the safe (backlit keys will turn RED).

On Demand Entry Mode – Keys Solid Green
This mode grants immediate access to your safe without having to wake it up.

Warning: On Demand Entry Mode can open a safe in another room and/or out of sight. To reduce the risk of an unattended open safe we recommend using Progressive Entry Mode.

On Demand Entry mode requires significant power usage and can greatly reduce operation time. We suggest setting the Smart Key to Progressive Entry Mode to conserve battery.

MX / MXi

After pairing you can toggle between access modes from the keypad or Bluetooth® smartphone app. To toggle from the keypad press and hold the ‘6’ key then “PROGRAM” button together. The LCD screen will communicate as directed below.

Off – Keys Turn Solid RED

Progressive Entry Mode – Keys Blink Green
Safe goes into sleep mode and will require you to wake up the safe before using Smart Key. You can wake up the safe by pressing any key or brushing your hand across the keypad of the safe (backlit keys will turn RED).

On Demand Entry Mode – Keys Solid Green
This mode grants immediate access to your safe without having to wake it up.

Warning: On Demand Entry Mode can open a safe in another room and/or out of sight. To reduce the risk of an unattended open safe we recommend using Progressive Entry Mode.

On Demand Entry mode requires significant power usage and can greatly reduce operation time. We suggest setting the Smart Key to Progressive Entry Mode to conserve battery.

Smart Key Not Working

IMPORTANT: Once you pair the Smart Key with your safe it will be immediately active to test functionality and then turn off. Smart Key will need to be set to either Progressive Entry Mode or On Deman Entry Mode. Refer to “How to assign an entry mode”.

If you are still experiencing issues please contact our support team.

Tutorials

Hotkeys

Toggle Alert of Manual Unlock: If the Alert of Unlock is on, and someone opens the safe with either the key or by picking the lock, the keypad will start flashing. To toggle Alert Unlock press and hold keys ‘3’ and ‘6’ then “PROGRAM” button together for 3 seconds. The keypad will flash GREEN indicating enabled or RED indicating disabled. If ON and activated it can only be cleared by entering master code. Default is OFF.

Tamper Detection: To check for tampering press and hold keys ‘2’ and ‘4’ together for 3 seconds. The screen will indicate TAMPERING or CLEARED. You can reset the tamper detection by opening the safe through one of the authorized entry points.

Toggle Sound: To toggle the sound ON/OFF press and hold keys ‘1’ and ‘3’ together for 3 seconds. The screen will indicate the sound is ON and beep or the screen will indicate OFF and not beep.

Toggle Travel Mode: Save battery life by disabling the proximity sensor, keypad, and status bar. To toggle travel mode ON/OFF press and hold keys ‘1’ and ‘8’ together for 3 seconds. The screen will indicate ENABLED or DISABLED.

View Battery Status: To check the battery level press and hold keys ‘6’ and ‘8’ together for 3 seconds. The  screen will indicate the battery level. See pages 08 to 09 for more information.

Toggle Open Door Alarm: Your safe features an open door alarm that will sound when the safe door is left open for more than 8 minutes. By default, this alarm is ON. To toggle off press and hold keys ‘3’ and ‘5’ and “PROGRAM” together (3 seconds). The screen will indicate ON or OFF.

NMXi and MXi Only

Delete Fingerprints: To delete fingerprints press and hold the ‘3’ key then “PROGRAM” button together until the safe beeps and the screen prompts you to enter your master code. Enter your master code on the keypad. If the code is correct, the safe will beep and the screen will indicate deletion of all the fingerprints. This will remove all the fingerprints. You can delete individual fingerprints in the Vaultek® app.

Toggle Interior LED Light: To toggle the interior light ON/OFF press and hold keys ‘5’ and ‘7’ together 3 seconds. With the light toggled to ON you can press the “LIGHT” button inside the safe to illuminate the light and can also adjust brightness in the app. If the light is toggled OFF the light will be disabled.

Adjust LCD Brightness The LCD screen has four brightness levels: 25%, 50%, 75%, and 100%. To toggle the LCD brightness press and hold ‘5’ and ‘8’ together for 3 seconds. The screen will indicate the brightness level.

MXi and MX Only

Toggle Bluetooth: To toggle the Bluetooth ON/OFF press and hold the ‘4’ key then “PROGRAM” button together for 3 seconds. The screen will indicate ENABLED or DISABLED. If Bluetooth is toggled OFF all app functions will be disabled and your safe is undiscoverable.

NMXi, NMX, MXi and MX Only

Toggle Smart Key Entry Modes: The Smart Key has THREE modes: OFF, Progressive Entry Mode, and On Demand Entry Mode. OFF disables Smart Key access. Progressive Entry Mode requires that you press one key on the safe keypad first and then activate the Smart Key. On Demand Entry Mode grants immediate access when activating the Smart Key. Pressing and holding the ‘6’ key then “PROGRAM” button together for 3 seconds will allow you to toggle through each mode from the keypad. You may also alternate modes in the Vaultek® app.

NMXi, NMX, MXi and MX Only

Adjust DMT Sensitivity (Impact Detection): Your Vaultek® safe has a built-in accelerometer and corresponding alarm that alerts of any attacking to your safe including bumps and impacts, DMT (Impact Detection). DMT is enabled by default and its sensitivity has three settings; Low, Medium, and High. You can toggle through these settings by pressing and holding the ‘7’ key then “PROGRAM” button together for 3 seconds. The screen will indicate LOW, MEDIUM, and HIGH as well as DISABLED.

NMXi and MXi Only

Toggle Dual Entry Mode: To toggle the Dual Entry ON/OFF press and hold the ‘8’ key then “PROGRAM” button together for 3 seconds. The screen will indicate ENABLED or DISABLED. If the Dual Entry is toggled ON, you will be required to enter your master code and fingerprint (and vice versa) to open the safe. This mode requires that at least one fingerprint be programmed in the safe.

NMXi, NMX, MXi and MX Only

Factory Reset: Press keys ‘2’ and ‘7’ and PROGRAM together 3 seconds. IMPORTANT The Factory Reset erases ALL programmed information and restores the safe to its default settings. This includes any enrolled fingerprints and master code. The master code is reset to 1-2-3-4 and the safe will restart. The safe will need to be configured again to work with the Vaultek® Bluetooth® app.

NMXi and NMX Only

View Temperature/Humidity: Your Vaultek® safe has built in sensors to monitor the internal temperature as well as the relative humidity inside your safe.  Press keys ‘2’ and ‘5’ together to display the information on your safe’s LCD screen.  You can also monitor the safe’s temperature and humidity from the Vaultek® Wi-Fi® smartphone app and online Web Dashboard.  You even have the option to set thresholds and be alerted of any significant changes.

NMXi and NMX Only

Toggle Fahrenheit/Celsius: By default, the safe will measure temperature in Fahrenheit. By pressing keys ‘2’ and ‘6’ together you can toggle the display to show temperature in either Fahrenheit or Celsius.

Mounting

Your Vaultek® safe can be secured via the included mounting screws to a flat surface using the pre-drilled holes on the bottom and back of the safe.

TIP: Make sure you have enough clearance for the door to open properly before mounting the safe.

TIP: Remove the covers to access bottom mounting holes.

1) Position the safe on a flat surface where you want to mount it.

2) Use a pencil to mark the holes for drilling.

3) Remove safe and drill pilot holes.

4) Position safe in place and install screws through safe into pilot holes. Tighten screws.

Technology

Bluetooth

Vaultek Safe, Inc. does not access your personal information. The app may require some permissions to store personal preferences such as your safe’s settings, fingerprint ID names, and Bluetooth settings to communicate with your safe. In no way do we gain or collect any personal information from you.

Bluetooth Pairing Safe

Get the App: Download the Vaultek® Bluetooth app from the Google Play store or Apple store.

1) Make sure your phone’s Bluetooth settings are set to ON, and open the Vaultek® Bluetooth app to begin.

IMPORTANT: You must be within Bluetooth range to pair your phone with your safe. The approximate range is 25 feet.

2) Create a Pattern Lock: This is an added layer of protection to safeguard your safe and prevent unauthorized access in the event your phone is misplaced. To create your pattern lock, simply drag your finger along the screen to connect at least four dots. This unique pattern will be required each time you open the app.

3) Select Your Safe: After a few seconds your safe will appear in the search. You can drag the screen downwards to refresh if you are not seeing your safe listed. Select your safe, and enter your safe’s master code when prompted. This is the same code used to open the safe using the numeric keypad.

IMPORTANT: If you change your safe’s master code after pairing, the safe will no longer connect to your app, and you will be prompted to enter the new code when needed.

IMPORTANT: As a security measure, if too many incorrect master code entries are entered, your safe’s Bluetooth will disable and must be toggled ON again using the hot key sequence.

4) Sync Your Phone: Press and hold keys ‘4’ and ‘5’ on your safe followed by the PROGRAM button together for 3 seconds to start the syncing protocol. When the keypad starts blinking red you can finalize the pairing sequence from your app screen by pressing ‘OK’. The safe’s keypad will flash green and beep when complete, if the keypad flashes red with two beeps you will need start over with step 4.

TIP: This pairing sequence offers enhanced security protection and can only be used to pair one phone to your safe. If the process is repeated with a different phone, the previous phone will be overridden and disconnected from the safe.

Don't see name in device list?

IMPORTANT: Make sure you are using the Vaultek Bluetooth app and not the Vaultek WiFi app.

The device name you may be seeing in the “Select Your Safe” is the default name assigned to the safe. Example: “VAULTEK-1B7A”. Select that and once you successfully pair you can change the name.

Change Safe Name

1) From the Vaultek app dashboard select “More” from the lower right corner.

2) Select “Name Your Safe”.

3) Now name your safe to whatever you like.

Why do I have to re-pair my app?

A) In the event an authorized user paired another phone to your safe you will be prompted to re-pair. The safe is designed to pair with one phone at a time.

B) In the event an authorized user changed the safe’s master code after pairing, the safe will no longer connect to your app, and you will be prompted to enter the new code when needed.

Connectivity Issues

Having trouble viewing your safe when setting up your app please try the steps below.

1) Delete the App

2) Soft Reset: Remove battery for 5 seconds and reinstall. Note, the program info will not be affected.

3) Re-install App: Download and re-install the Vaultek app.

Generally, this resolves most connectivity issues. If you have you are having issues please contact support@vaulteksafe.com and provide your phone model.

Wi-Fi

Vaultek does not in any way access your personal data (including photos, locations, contacts, etc). The app requires permissions to store certain preferences such as safe settings and fingerprint ID names in the memory of your phone. It also uses the Bluetooth function of your phone for wireless communication with your safe.

Wi-Fi Pairing Safe

Network Requirement: Be sure to use 2.4GHz network when getting your safe online.

The first step is getting your safe online and connected to your Wi-Fi network. You can do this with either the Vaultek Wi-Fi app using your phone (Setup A), or with your router’s WPS button (Setup B). You can view your preferred setup video below.

Setup A: Vaultek Wi-Fi App using your phone

Setup B: WPS Button Using Your Router (if supported)

Wi-Fi Troubleshooting

Still need help troubleshooting your Wi-Fi? Use our troubleshooting guide located here.

Alert Categories

The Online Dashboard has the option to send email alerts to your account email address.

The Wi-Fi app has the option to set alerts in the form of push notifications to your phone as well as email.

Alert Categories

Depending on your alert preferences, you can choose between three different alert categories. Each safe alert is listed under it’s corresponding category below. All sends the most alerts, and Vitals sends the fewest. You can adjust the category to suit the frequncey you prefer.

Helpful Tips:

All safe activity is recorded in the safe’s history log no matter the category. For example, if you set your alert category to Vitals to receive only important alerts, any and all safe activity will still be recorded in the history log to check at any time.

Low Battery Alerts will notify you when the safe battery reaches below 8%.

All

• Safe name changed

• Sound (enabled/disabled)

• LED light adjustments

• Open door notification (enabled/disabled)

• Smart Key entry mode selection

• Dual Entry Mode (enabled/disabled)

• (+) Normal alerts

• (+) Vitals alerts

Normal

• Connected to Wi-Fi

• Low Power Mode (enabled/disabled)

• Opened with Smart Key

• Opened with master code

• Master code changed

• Master code change failed

• Opened with fingerprint

• New fingerprint enrolled

• Fingerprint enrollment failed

• Fingerprint enabled

• Fingerprint(s) deleted

• Opened with Dual Entry Mode

• Travel mode (enabled/disabled)

• (+) Vitals alerts

VITALS

• Safe Offline

• Door opened manually (break in)

• Power disconnected

• Low Battery*

• Open door alarm

• Wrong code entered (tamper)

• Unknown fingerprint (tamper)

• Disabled fingerprint attempt to open safe

Does the safe support 5GHZ Wi-Fi?

No, the safe only supports 2.4 GHZ Wi-Fi connections.

2.4GHZ is the standard frequency for Wi-Fi communication where as 5GHZ is still not supported by all routers. 2.4GHZ connections are slightly slower than 5GHZ, however they are stronger and reach further allowing the safe to work better if it is far away from the router.

What about using Dual Band routers?

Use of Dual Band routers that provides connections for both 2.4 and 5 GHZ is fine, and will usually be set up in one of two different ways

1 – If both connections share the same SSID (network name), the safe should automatically select the 2.4 GHZ version of the connection while it is trying to connect.

2 – If each connection has its own SSID (network name), the SSID might be appended with “_2g” or “_5g”. Connect your phone to the 2.4GHZ network prior to starting the connection process or manually enter the SSID for the 2.4GHZ network in the first dialog box when the app asks for your network name.

My AT&T router does not have a WPS button but I have an additional access point provided by AT&T used for my wireless receivers that does, will this work for the safe?

No, these Wireless Access Points are made to only work with AT&T Uverse wireless receivers.

I’m moving to a new house/I am getting a new internet provider do I need to make a new account?

No, once the safe has paired to your account it will remain there regardless of changes to the internet connection.

I Need to Connect to a New Wi-Fi Network, What Do I Do?

In any situation where the safe needs to be connected to a new Wi-Fi network, simply use the “Get my Safe Online” button to connect it. WPS setup (if available) would be the best option to connect with a new network.

What can I do if I forgot my password?

From the login screen of the app click “Forgot Your Password?” to receive an email with reset instructions.

If I switch my phone will I still get alerts?

When logging into the app with a different phone you will be prompted to authorize and confirm the new device via email. Once confirmed, the alerts will send to the new phone only. The safe will not send notifications to multiple phones.

I setup my pattern lock but I can’t remember it, what can I do?

Clear the app data (Android) or uninstall and reinstall the app (Android or iOS). This will remove the stored pattern from the phone. You can log back in with your email and password and create a new pattern.

How to delete fingerprints?

Go to Settings then Fingerprints to delete and or disable/enabled fingerprints.

How to disable and enable fingerprints?

Go to Settings then Fingerprints to disable/enabled fingerprints.

App is displaying a dialog box with the message "You have been disconnected, Do you wish to reconnect?

This means the app has lost the connection to the websocket/server. This can happen for a few different of reasons.

  • The phone has lost Internet connection causing the connection to be terminated.
  • The server has been reset or had a glitch that caused it to reset all connections.
  • There is an issue with the phone connection and the server is blocking it.

I am able to reconnect but I get the disconnect message quite often.

The websocket used to connect to the server requires a constant internet connection. Moving between cellular data and Wi-Fi for example, or using the app in an area with spotty Wi-Fi may result in frequent disconnects.

I tried to reconnect several times but I could not connect.

There is an app/server connection issue, please check the following:

Use the phone’s browser to connect to a non-affiliated website, such as yahoo.com. If the site does not load, the phone itself does not have an Internet connection. Check your internet settings and Wi-Fi network

If the site does load properly, navigate to the online dashboard (dashboard.vaulteksafe.com). If the site does not load there may be a reason the server is blocking the phone. Try the following:
Android Only:

      1. Open Wi-Fi settings and select the current network.
      2. Open the “Advanced Settings” This can vary by device.
      3. Find “IP Settings” and change the drop down from “DHCP” to “Static” and press save.
      4. After the connection is re-established, repeat steps 1-3 but change it back to “DHCP”.

Remove the app from the background/Launchpad and re-open and try to connect again.

I saw a pop-up saying that my network could not be found?

In the first step of the connection process, the app will try to find the network the phone is currently connected to and automatically display it in step 1. If the network name is blank or the message “my network could not be found” shows, the phone may not be connected to a Wi-Fi network.

If the phone is connected to a Wi-Fi network but the network name is still not displaying in step 1, you may need to “forget” the connection and re-establish it. You can manually enter the network name, but if it is not displaying, the app may have trouble completing the process.

My Android phone has a fingerprint scanner, but the app won’t let me turn the option on to use it when opening the app?

Before using the fingerprint scanner in the app, ensure that at least one fingerprint is stored in your phone and lock screen security is enabled. Your device should be running Android Marshmallow (6.0) or higher and the app’s pattern lock must be disabled.

The app informed that something went wrong with the connection process. What are my next steps?

Check and see what the app is showing in the failed to connect dialog box and which error is showing.

Timed out while waiting to pair to the safe/Error Code 1

The safe failed to pair on the server before the timeout. Could be that the safe did not connect to the network or the app failed to connect to its previous network during the process. If the safe showed “Connected” and beeped with a green light, but not letting you access the app dashboard, use the “add a user” button to connect.

Failed to open a socket to the safe. Please try again/Error Code 2

All attempts to create a direct connection to the safe to send the Wi-Fi information failed. For some phones this may happen do to the low quality of the phone’s Wi-Fi chip. Close the dialog and attempt the connection process again.

Safe failed to return a response/Error Code 3

The Wi-Fi network information was sent to the safe but the safe never returned any indication that it was received. Attempt to connect again.

The safe failed to connect to the network/Error Code 4

This usually indicates that the safe was not able to connect to the Wi-Fi network. There are several reasons why this could happen:

• The Wi-Fi signal is poor, resulting in the safe taking too long to try to connect to it.

  • The network name is wrong, if you manually entered in the network name during step 1 it may have been mistyped. Network names are CASE SENSITIVE. Check the network name spelling and try again.
  • The password was wrong or the password may have been entered wrong. The password is also CASE SENSITIVE. Check the password spelling and try again.
  • The router is blocking the connection, some AT&T Uverse routers may block the safe from connecting. Unplug the router for 10 seconds and plug it back in and try again after it is done connecting to the provider services.
  • The phone failed to connect to stable Internet. After sending connection data to the safe, your phone will disconnect and attempt to re-connect to the strongest configured network. If the phone fails to do this, or connects to a bad network the app will not be able to complete the connection. Usually if the safe indicates a connection is made but the app does not, this is the problem. You can try to pair to the safe with the “Add a User” button if the safe was able to get online.

Nothing or bad data was sent from the safe/Error Code 5

The safe received the Wi-Fi network information but replied back with missing information. Attempt the connection again.

Timed out while attempting to connect to the safe/Error Code 6

All attempts to create a direct connection to the safe to send the Wi-Fi information failed. For some phones this may happen do to the low quality of the phone’s Wi-Fi chip. Close the dialog and attempt the connection process again.

Timed out while waiting for a response from the safe/Error Code 7

The app sent the Wi-Fi connection information but timed out while waiting for the safe to confirm it received it. Close the dialog and attempt the connection process again.

Maximum number of users has been reached for this safe/Error Code 8

The safe already has one user paired to it. Currently, only one user can pair to each safe at a time.

Manuals

Available Manuals

The following digital product manuals are available for use.

MXE
MX
MXi
NMX
NMXi

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