Vaultek Support

Slider Series

SR20i/SR20

Support for SR20i and SR20

Support for SR20i and SR20

Get Started

Easy to follow setup guide.

Get to Know Your Safe

Discover safe capabilities.

Troubleshooting

Need help?

Manuals

Digital product manuals.

Warranty

Vaultek satisfaction guarantee.

Register Safe

Improved Support, Product Updates, Replacement Parts.

Get Started

Battery Installation

Your Vaultek® safe is powered by a 3.7V 18650 rechargeable lithium-ion flat top battery. A minimum 2000 mAh capacity is required, however 2200 mAh or higher can reused to increase operation time. The included charging kit comes with an AC power adapter and a micro-USB cable. Safe and micro-USB cable can be used with all international power adapters. Under normal usage, a fully charged battery can last at least 3 months.

Important! Install the battery before you plug in the safe.

1) To get started open the safe using one of your backup keys via the keyhole at the back of the safe. Open keyhole cover, push key in and rotate key clockwise to open the safe.

2) Locate the battery door and open by depressing the tab near the front of the cover, allowing the door to fold down.

3) Snap the battery (included in accessory box) into the battery door. The battery door has molded snaps for the battery to clip into. Your Vaultek safe automatically detects the polarity of the battery and can be snapped in either direction.

Important! Your Vaultek safe will automatically lock when you fully close the lid.

Important! Use a 3.7V 18650 rechargeable lithium-ion battery with a flat top. A minimum 2000 mAh capacity is required, however 2200 mAh or higher can be used to increase operation time.

Important! The adapter used to charge the battery should output 5V/2000mA or above when using micro-USB cable.

Important! Register your safe online. This is important in the event you lose your keys.

TIP! After installing the battery, use the charging kit provided to charge the unit 100%.

TIP! Leaving your safe plugged in continually will not harm the safe or battery. However, to preserve battery life we suggest that you unplug occasionally to allow the battery to cycle down.

Having issues? Please email our support team at support@vaulteksafe.com. They would be more than happy to help you out!

Charging the Safe

Important! Install the battery before you plug in the safe.

1) To recharge the safe, plug the micro-USB into the micro-USB receiving jack located on the back side of the safe and connect to a standard USB port or wall outlet using the AC power adapter. Approximate recharge time is 2.5 hours.

2) The LED next to the receiving jack on the side of the safe will glow RED indicating charging and GREEN indicating charged.

Charging Tips!

A) After installing the battery, use the charging kit provided to charge the unit 100%.

B) The charging kit can also function as an external power supply, which means you can open your safe even when the battery is depleted.

C) Leaving your safe plugged in continually will not harm the safe or battery. However, to preserve battery life we suggest that you unplug occasionally to allow the battery to cycle down.

D) A specially designed Vaultek powerpack is available as a separate accessory to extend operation time.

E) The adapter used to charge the battery should output 5V/2000mA or above when using micro-USB cable.

Having issues? Please email our support team at support@vaulteksafe.com. They would be more than happy to help you out!

Programming Master Code

First time users should change the default code as soon as possible to prevent unauthorized access to your safe. 

1) Open the safe. Note, keys are included. With the safe open, press and hold the “PROGRAM” button (3 seconds) until all keys turn RED and let go.

2) Enter your NEW master code.

3) IMMEDIATELY Press and hold the “PROGRAM” button a second time (3 seconds) until all keys turn RED and let go.

4) Enter your NEW master code a second time.

5) IMMEDIATELY Press and hold the “PROGRAM” button a third time (3 seconds) until the safe beeps and all keys turn GREEN and let go. This tone confirms that the code has been reset.

Troubleshooting! If you make a mistake and the new code will not work, simply start over with step 1.

Having issues? Please email our support team at support@vaulteksafe.com. They would be more than happy to help you out!

Fingerprints (Only Biometric Model)

Fingerprint TIPS!

Your safe can store up to 20 unique fingerprints. The 1st and 2nd fingerprints will be recognized as administrative fingerprints and will be used to authorize additional users.

STEP 1 : Programming Admin Print 1 of 2

STEP 2 : Programming Additional Prints 3 to 20

Before programming lets cover a few tips.

1) Place the core of the fingerprint flat over the center of the scanner. This allows the scanner to read where most of the fingerprint detail is located.

2) Rotate your finger slightly between registration scans to store print variations for increased accuracy.

3) Biometric technology is dependent on our anatomical information, and in some cases different fingers may program better than others. For example, your index finger may not register very well, but your thumb may contain higher detail levels and have a much higher success rate. We suggest to try different fingers including your thumb and see if you have better results.

4) To increase success rate register the same finger multiple times. Note, that adding more than two fingerprints requires authorization from the two administrative prints.

Troubleshooting! If you are having difficulty with your print, program the same fingerprint 4 or 5 times. You have 20 slots available for programming and you can also try your thumb as it has more surface area to read.

Troubleshooting! If you are experiencing a low success rate. Delete the fingerprints on safe and start over.

Having issues? Please email our support team at support@vaulteksafe.com. They would be more than happy to help you out!

Programming Admin Fingerprints (1 and 2)

Your safe can store up to 20 unique fingerprints. The 1st and 2nd fingerprints will be recognized as administrative fingerprints and will be used to authorize additional users 3 to 20. Let’s enroll the first two admin prints in the safe. Before programming lets cover a few tips.

Fingerprint TIPS!

1) Place the core of the fingerprint flat over the center of the scanner. This allows the scanner to read where most of the fingerprint detail is located.

2) Rotate your finger slightly between registration scans to store print variations for increased accuracy.

3) Biometric technology is dependent on our anatomical information, and in some cases different fingers may program better than others. For example, your index finger may not register very well, but your thumb may contain higher detail levels and have a much higher success rate. We suggest to try different fingers including your thumb and see if you have better results.

4) To increase success rate register the same finger multiple times. Note, that adding more than two fingerprints requires authorization from the two administrative prints.

STEP 1 : Programming Admin Print 1 of 2

1) Tap the “PROGRAM” button. The fingerprint LED will turn solid RED  and the ‘1’ key on the keypad will start blinking RED. 

2) When the 1 key starts blinking place your finger for scan, 1, 2, 3, 4, and 5.

3) This completes enrollment for the second admin print.

STEP 2 : Programming Admin Print 2 of 2

1) Tap the “PROGRAM” button. The fingerprint LED will turn solid RED  and the ‘1’ key on the keypad will start blinking RED.

2) When the 1 key starts blinking place your finger for scan, 1, 2, 3, 4, and 5.

3) This completes enrollment for the second admin print.

Once both admin prints are enrolled you can program additional prints. Your safe can store up to 20 unique fingerprints. To program addition prints refer to “Programming Additional Prints (3-20)”.

Having issues? Please email our support team at support@vaulteksafe.com. They would be more than happy to help you out!

Programming Additional Fingerprints

After the first two Admin fingerprints have been locked in, you can add additional users or fingerprints, up to 20 unique users in total. This is very helpful in the event the fingerprint scanner is having a hard time reading your initial fingerprints, or if you wish to grant other users authorized access to your safe. Any additional users programmed require authorization from one of the two Admin fingerprints.

1) Tap the “PROGRAM” button.

2) When all keys (1-5) are blinking RED scan one of the administrative fingerprints

3) Place one of the first two programmed administrative fingerprints on the scanner and remove when the safe beeps and the fingerprint LED blinks GREEN.

TIP! If the administrative print is left on the scanner too long the safe will begin to program that fingerprint into the safe again and not the NEW fingerprint. If this happens start over with step one.

4) When the ‘1’ key starts blinking RED you can enroll a NEW fingerprint.

5) Place finger again over the scanner at a slightly different angle until the safe beeps and the ‘2’ key lights up GREEN and lift. You will repeat this process until all keys (1-5) are solid GREEN.

TIP! Repeat steps 1 through 4 to add additional fingerprints.

Troubleshooting! If you are having difficulty with your print, program the same fingerprint 4 or 5 times. You have 20 slots available for programming and you can also try your thumb as it has more surface area to read.

Delete Fingerprints

Individual fingerprints can not be deleted from the keypad on the safe. Following this procedure will erase all of the fingerprints including both administrative fingerprints. If you wish to delete individual fingerprints, refer to the Vaultek Bluetooth 2.0 app. This procedure will not affect the keypad master code.

1) Press and hold keys ‘3’ and ‘5’ together until all the keys light up RED and let go.

2) Enter your master code on the keypad. If the code is correct, all the keys will blink GREEN and safe will beep
indicating deletion of all the fingerprints.

Low Success Rate

Try the following if you are experiencing a low success rate with the fingerprint scanner. Let’s perform a soft reset of the scanner by deleting the fingerprints on the safe.

STEP 1 : Perform a Soft Reset

1) Press and hold keys ‘1’ and “PROGRAM” button together until all the keys light up RED and let go.

2) Enter your master code on the keypad. If the code is correct, all the keys will blink GREEN and safe will beep indicating deletion of all the fingerprints.

TIP! This will remove all the fingerprints. You can delete individual fingerprints in the Vaultek Bluetooth app.

3) Then remove the battery and reinstall.

Now let’s try reprogramming your fingerprint using the helpful tips below.

Fingerprint TIPS!

1) Place the core of the fingerprint flat over the center of the scanner. This allows the scanner to read where most of the fingerprint detail is located.

2) Rotate your finger slightly between registration scans to store print variations for increased accuracy.

3) Biometric technology is dependent on our anatomical information, and in some cases different fingers may program better than others. For example, your index finger may not register very well, but your thumb may contain higher detail levels and have a much higher success rate. We suggest to try different fingers including your thumb and see if you have better results.

4) To increase success rate register the same finger multiple times. Note, that adding more than two fingerprints requires authorization from the two administrative prints.

STEP 2 : Program the First Print

Your safe can store up to 20 unique fingerprints. The 1st and 2nd fingerprints will be recognized as administrative fingerprints and will be used to authorize additional users 3 to 20. Let’s enroll the first admin print in the safe.

1) Tap the “PROGRAM” button. The fingerprint LED will turn solid RED  and the ‘1’ key on the keypad will start blinking RED.

2) When the 1 key starts blinking place your finger for scan, 1, 2, 3, 4, and 5.

3) This completes enrollment for the second admin print.

TIP! Repeat these steps to enroll the second admin print.

Still having issues? Please contact our support team via email at support@vaulteksafe.com.

Bluetooth 2.0 App

The Vaultek Bluetooth 2.0 app lets you get the most out of your safe. Using the app gives you access and control over features that are not possible using the keypad interface alone.

Bluetooth 2.0 App Features:

– Unlock Safe Within Range (optional)
– Check Battery Level
– Adjust Sound
– Adjust Interior LED Light Duration
– Nano Key 2.0 Management
– Fingerprint Management
– View History Log

Important! You must be within Bluetooth range of the safe to pair. The approximate range is 25 feet.

Note, Vaultek does not in any way access your personal data (including photos, locations, contacts, etc). The app requires permissions to store certain preferences such as safe settings and fingerprint ID names in the memory of your phone. It also uses the Bluetooth function of your phone for wireless communication with your safe.

Having issues? Please email our support team at support@vaulteksafe.com. They would be more than happy to help you out!

Pairing Bluetooth 2.0 App

1) Get the App. Android users can download the app from Google Play and Apple users can download from the Apple App Store. This app is different from Vaultek’s Bluetooth and WiFi app. Be sure to look for the Vaultek Bluetooth 2.0 app.

Important! Only compatible with Bluetooth 2.0 Vaultek safes. Not sure if your safe is Bluetooth 2.0? Look for the Bluetooth 2.0 icon mark on the outside of the packaging or on the the safe.

Important! Make sure your Bluetooth settings in your phone are toggled ON.

Important! You must be within Bluetooth range of the safe to pair. The approximate range is 25 feet.

TIP! The initial app screens will guide your setup.

2) Open the app to begin pairing.

3) Create a pattern lock. This can be disabled later.

4) Add your safe.

5) Select your safe from the list.

6) Follow the on screen prompts to pair.

Once paired to your safe you can perform a number of functions including changing the safe name, manage fingerprints, disable pattern lock, manage smart key, adjust the interior light duration, and more.

TIP! This pairing sequence offers enhanced security protection and will allow up to ten different phones to pair with your safe.

By default the unlock feature on the app will be disabled. The unlock feature will be disabled by default. If you wish to enable this feature, press and hold keys ‘1’ ‘4’ and program button together for 3 seconds. Once enabled you will be able to unlock the safe within Bluetooth range. Repeat the sequence to disable the unlock feature.

This pairing sequence offers enhanced security protection and can only be used to pair one phone to your safe. If the process is repeated with a different phone, the previous phone will be overridden and disconnected from the safe.

Note, Vaultek does not in any way access your personal data (including photos, locations, contacts, etc). The app requires permissions to store certain preferences such as safe settings and fingerprint ID names in the memory of your phone. It also uses the Bluetooth function of your phone for wireless communication with your safe.

Having issues? Please email our support team at support@vaulteksafe.com. They would be more than happy to help you out!

Change Safe Name

1) From the Vaultek Bluetooth 2.0 app dashboard select “More” from the lower right corner.

2) Select “Name Your Safe”.

3) Now name your safe to whatever you like.

Unlock Feature is Grayed Out

By default, the unlock feature is disabled. To toggle ON press and hold keys “1” and “4” followed by the “PROGRAM” button for 3 seconds.The keypad will flash GREEN indicating that the unlock feature is enabled. If keypad flashes RED the unlock feature is disabled.

Don't See Safe in Device List

Make sure you are using the Vaultek Bluetooth 2.0 app and not the Vaultek WiFi app.

The device name you may be seeing in the “Select Your Safe” is the default name assigned to the safe. Example: “VAULTEK-1B7A”. Select that and once you successfully pair you can change the name.

Nano Key 2.0 (Optional Accessory)

Your safe supports quick access with Nano Key 2.0. Nano Key 2.0 is included with select Slider Series safes and can be purchased separately. Nano Key 2.0, part of Vaultek’s line of Nano Keys, provide instant access to your safe in the event you need immediate entry. Its small footprint and mountable base make it easy to hide and conceal anywhere, making it suitable for use as a panic button.

Take caution when using this feature and be responsible. Security can be compromised in the event Nano Key is lost or stolen. Only pair Nano Key after thoroughly understanding the inherent risks.

– Avoid unintentional safe open, Nano Key should only be used when the safe is in sight.
– WARNING anyone including children can access the safe with Nano Key.
– ALWAYS unpair Nano Key in the event it is lost or stolen. Refer to the unpairing steps.

Having issues? Please email our support team at support@vaulteksafe.com. They would be more than happy to help you out!

Pairing Nano Key 2.0

Take caution when using this feature and be responsible. Security can be compromised in the event Nano Key is lost or stolen. Only pair Nano Key after thoroughly understanding the inherent risks.

– Avoid unintentional safe open, Nano Key should only be used when the safe is in sight.
– WARNING anyone including children can access the safe with Nano Key.
– ALWAYS unpair Nano Key in the event it is lost or stolen. Refer to the unpairing step.

Important! You must be within 6′ from the safe to pair Nano Key 2.0 to the safe.

1) With the safe open press and hold the ‘5’ key then “PROGRAM” button together (3 seconds) until all keys (1-5) start blinking RED. 

2) Immediately aim Nano Key 2.0 towards the safe. Press and hold the Nano Key 2.0 button until the safe keypad flashes GREEN to indicate pairing is successful. 

Troubleshooting! If the keypad does not flash green then simply start over with step 1.

Having issues? Please email our support team at support@vaulteksafe.com. They would be more than happy to help you out!

Enable/Disable Nano Key 2.0

Enabling/disabling Nano Key Bluetooth 2.0 from the app or keypad will NOT unpair a Nano Key 2.0 from the safe’s memory. 

Nano Key 2.0 can be temporarily disabled as needed. When disabled, Nano Key 2.0 can not be used to open a paired safe. When enabled, Nano Key 2.0 will resume normal operation and open a paired safe.

1) Press and hold the ‘4’ key and “PROGRAM” button together (3 seconds) to enable/disable Nano Key 2.0.

Unpairing Nano Key 2.0

In the event a Nano Key Bluetooth 2.0 is lost or stolen, you can unpair the lost Nano Key 2.0 from the safe’s memory. This will remove all paired Nano Key 2.0s from the safe.

1) Press and hold keys ‘2’ ‘5’ then “PROGRAM” button together (3 seconds) until all keys turn GREEN. This indicates that all paired Nano Key 2.0s have been deleted from memory.

Nano Key 2.0 Biometric (Optional Accessory)

Your safe supports quick access with Nano Key 2.0 Biometric. Nano Key 2.0 Biometric is not included but can be purchased separately. Nano Key 2.0 Biometric, part of Vaultek’s line of Nano Keys, provide instant access to your safe in the event you need immediate entry. Its small footprint and mountable base make it easy to hide and conceal anywhere, making it suitable for use as a panic button.

Two easy steps to program and pair Nano Key 2.0 Biometric to your safe.

STEP 1 : Programming Fingerprints on Nano Key 2.0 Biometric

STEP 2 : Pair Nano Key 2.0 Biometric to Safe

Take caution when using this feature and be responsible. Security can be compromised in the event Nano Key is lost or stolen. Only pair Nano Key after thoroughly understanding the inherent risks.

– Avoid unintentional safe open, Nano Key should only be used when the safe is in sight.
– ALWAYS unpair Nano Key in the event it is lost or stolen. Refer to the unpairing steps.

Having issues? Please email our support team at support@vaulteksafe.com. They would be more than happy to help you out!

Programming Fingerprints

Nano Key 2.0 Biometric is capable of storing 20 prints. The first print is the Admin print. This print is necessary to authorize additional prints and authorize the deletion of all prints.

Before programming the fingerprints to Nano Key 2.0 Biometric lets cover a few tips.

Fingerprint TIPS!

1) Place the core of the fingerprint flat over the center of the scanner. This allows the scanner to read where most of the fingerprint detail is located.

2) Rotate your finger slightly between registration scans to store print variations for increased accuracy.

3) Biometric technology is dependent on our anatomical information, and in some cases different fingers may program better than others. For example, your index finger may not register very well, but your thumb may contain higher detail levels and have a much higher success rate. We suggest to try different fingers including your thumb and see if you have better results.

4) To increase success rate register the same finger multiple times. Note, that adding more than two fingerprints requires authorization from the two administrative prints.

STEP 1 : Programming the Admin Print

The first programmed fingerprint is considered the Admin print. This print is necessary to authorize adding in additional users or to authorize the deletion of all prints.

1) Quickly press the top PROGRAM button. The LED ring will turn solid RED indicating you can place your finger on the scanner for the first of (3) registration scans.

2) Place your thumb or finger on the scanner, when you hear a confirmation beep and the LED ring flashes GREEN, lift your finger and repeat two more registration scans to complete programming for the first user.

STEP 2 : Programming Additional Prints

After the Admin print has been locked in, you can add additional users or fingerprints, up to 20 unique users in total. This is very helpful in the event Nano Key Biometric 2.0 is having a hard time reading your initial print, or if you wish to grant other users authorized access to your safe.

1) Quickly press the top PROGRAM button. The LED ring will turn solid YELLOW requesting you to place the Admin print on the scanner to authorize the request.

2) When successful, you will hear a confirmation beep and the LED ring will flash GREEN then back to RED indicating you can proceed with the first of (3) registration scans for additional prints.

Tip! Repeat these steps to program additional users. A total of 19 fingerprints can be programmed outside the first Admin print.

Troubleshooting! If you hear two beeps and the LED ring stays RED, the scan was not accepted and you will need to start again.

You are now ready to pair Nano Key 2.0 Biometric to your safe.

Having issues? Please email our support team at support@vaulteksafe.com. They would be more than happy to help you out!

Pair Nano Key 2.0 Biometric

Important! You must be within 6′ from the safe to pair Nano Key 2.0 Biometric to the safe.

1) With the safe open press and hold the ‘5’ key then “PROGRAM” button together (3 seconds) until all keys (1-5) start blinking RED. 

2) Immediately aim Nano Key 2.0 Biometric towards the safe and scan an authorized fingerprint. 

Having issues? Please email our support team at support@vaulteksafe.com. They would be more than happy to help you out!

Get to Know Your Safe

Hotkeys

Tamper Detection: To check for tampering press and hold keys ‘2’ and ‘4’ together for 3 seconds. The ‘3’ key will glow RED to indicate tampering or GREEN to indicate no tampering. You can reset the tamper detection by opening the safe through one of the authorized entry points.

Sound: Toggle between four different sound settings. High pitch, Medium pitch, Low pitch, or OFF. To toggle the setting press and hold keys ‘1’ and ‘3’ together for 3 seconds. If the ‘2’ ‘4’ and ‘5’ keys glow GREEN the sound is High; if the ‘2’ and ‘4’ keys glow GREEN the sound is Medium; if the ‘2’ key glows GREEN the sound is Low, and if the ‘2’ key glows RED the sound is OFF. The sound is Medium pitch by default.

Battery Status: To check the battery level press and hold the ‘5’ key on the keypad (3 seconds). Keys from ‘1’ to ‘4’ will glow GREEN or RED to indicate the battery level. See pages 05 to 06 for more information.

Low Battery Alarm: Your safe features a low battery alarm that will sound when the safe is low in battery, and will sound continually every 8 minutes until the battery dies. To toggle press and hold keys ‘1’ ‘2’ and “PROGRAM” button together. If the keypad flashes RED, the alarm is disabled; if the keypad flashes GREEN, the alarm is enabled. The alarm is ON by default.

Interior LED Light: Toggle between four different interior light settings. ON for 60 seconds, ON for 30 seconds, ON for 10 Seconds, or OFF. With the light toggled ON it will illuminate when the safe opens and you can also adjust the brightness in the Vaultek® app. To toggle settings press and hold the ‘1’ key for 3 seconds. The keypad will indicate the selection as below:

Interior light ON for 60 seconds: Keys ‘2’, ‘3’, and ‘4’ Green
Interior light ON for 30 seconds: Keys ‘2’ and ‘3’ Green
Interior light ON for 10 seconds: Key ’2’ Green
Off: Keys (1-5) glow RED

If the light times out, press the “LIGHT” button inside the safe to extend the light for additional time as selected. You can also adjust the settings in the Vaultek® Bluetooth® 2.0 app. If the light is toggled OFF the light will be disabled.

Travel Mode: Save battery life by disabling the proximity sensor, fingerprint sensor, keypad, and Bluetooth features. To toggle travel mode ON/OFF press and hold keys ‘1’ ‘3’ and ‘5’ together until the safe beeps and the keys light up. If the keys glow RED and beeps, the safe is disabled; if the keys glow GREEN and beeps, the safe is operational.

App Connectivity: ON by default. The connection toggle when OFF stops all app communication, such as the phone unlock command and eliminates any outside sources from connecting to the safe over Bluetooth including already paired devices. To toggle app connections ON/OFF press and hold key ‘2’ and “PROGRAM” together at the same time for 3 seconds. The keypad will flash RED indicating connections are OFF, or GREEN indicating connections are ON.  When OFF, a paired phone will not be able to operate the app until the connection has been turned ON.

App Remote Unlock: By default, the unlock feature on the Vaultek® Bluetooth® 2.0 app will be disabled. To toggle this feature press and hold keys ‘1’ and ‘4’ followed by the “PROGRAM” button together for 3 seconds. If all keys turn GREEN the unlock feature is enabled. If all keys turn RED the unlock feature is disabled. 

Alert of Manual Unlock: If Alert of Manual Unlock is on, and someone opens the safe with either the key or by picking the lock, the keypad will start flashing. To toggle Alert of Manual Unlock press and hold keys ‘4’ and ‘5’ then “PROGRAM” button together for 3 seconds. The keypad will flash GREEN indicating enabled or RED indicating disabled. If ON and activated it can only be cleared by entering master code. Default is OFF.

Factory Reset: The Factory Reset erases all programmed information and restores the safe to its default settings. This includes removing any enrolled fingerprints and resetting the master code to 1-2-3-4-5. The safe will need to be reconfigured again to work with the Vaultek® Bluetooth® 2.0 app. To perform a factory reset, press and hold keys ‘1’ and ‘5’ and “PROGRAM” button together until the keypad flashes green and the safe restarts. Once the safe restarts remove the battery from the safe, and then put the battery back.

Dual Entry Mode (Biometric Model Only): Requires input of master code and enrolled fingerprint or vice versa to open safe. To toggle On/Off press and hold keys ‘3’ and ‘4’ and “PROGRAM” button together for 3 seconds. If the keypad flashes RED the feature is OFF, if the keypad flashes GREEN the feature is ON. This mode requires that at least one fingerprint be programmed in the safe.

Tamper Detection

To check for tampering press and hold keys ‘2’ and ‘4’ together for 3 seconds. The ‘3’ key will glow RED to indicate tampering or GREEN to indicate no tampering. You can reset the tamper detection by opening the safe through one of the authorized entry points.

Having issues? Please email our support team at support@vaulteksafe.com. They would be more than happy to help you out!

Sound

Toggle between four different sound settings. High pitch, Medium pitch, Low pitch, or OFF. To toggle the setting press and hold keys ‘1’ and ‘3’ together for 3 seconds. If the ‘2’ ‘4’ and ‘5’ keys glow GREEN the sound is High; if the ‘2’ and ‘4’ keys glow GREEN the sound is Medium; if the ‘2’ key glows GREEN the sound is Low, and if the ‘2’ key glows RED the sound is OFF. The sound is Medium pitch by default.

Having issues? Please email our support team at support@vaulteksafe.com. They would be more than happy to help you out!

Battery Status

1) To check the battery level, press and hold the ‘5’ key on the keypad for 3 seconds. The keys will glow GREEN or RED to indicate the battery level:

Remaining Battery Capacity Level

If 4 keys glow green: 80%-100%
If 3 keys glow green: 60%-80%
If 2 keys glow green: 40%-60%
If 1 key glows green: 20%-40%
If 1 key glows red: 10%-20%
If 1 key blinks red: less than 10%

Having issues? Please email our support team at support@vaulteksafe.com. They would be more than happy to help you out!

Low Battery Warning

If the first key blinks RED several times and you hear several rapid beeps when opening the safe, your battery level is critically low and your safe needs to be charged immediately.

Having issues? Please email our support team at support@vaulteksafe.com. They would be more than happy to help you out!

Interior LED Light

Toggle between four different interior light settings. ON for 60 seconds, ON for 30 seconds, ON for 10 Seconds, or OFF. With the light toggled ON it will illuminate when the safe opens and you can also adjust the brightness in the Vaultek® app. To toggle settings press and hold the ‘1’ key for 3 seconds. The keypad will indicate the selection as below:

Interior light ON for 60 seconds: Keys ‘2’, ‘3’, and ‘4’ Green
Interior light ON for 30 seconds: Keys ‘2’ and ‘3’ Green
Interior light ON for 10 seconds: Key ’2’ Green

Having issues? Please email our support team at support@vaulteksafe.com. They would be more than happy to help you out!

Dual Entry Mode (Biometric Model Only)

Requires input of master code and enrolled fingerprint or vice versa to open safe. To toggle On/Off press and hold keys ‘3’ and ‘4’ and “PROGRAM” button together for 3 seconds. If the keypad flashes RED the feature is OFF, if the keypad flashes GREEN the feature is ON. This mode requires that at least one fingerprint be programmed in the safe.

Having issues? Please email our support team at support@vaulteksafe.com. They would be more than happy to help you out!

Mounting

Your safe can install on the mounting plate from the left or right side. When installing the plate, be sure the bottom is parallel to the floor so the safe opens horizontally. Angling the plate or aiming the safe downwards can affect the rail mechanics and prevent safe from opening correctly.

Multiple Plate Configurations

Your Vaultek safe includes a mounting plate with multiple configurations for mounting.  A four point configuration can be used for standard vertical surface mounting, two point mounting for installing in a vertical wall stud, and additional base mounts.

The mounting plate also features standard VESA 75mm and 100mm fitment for use with other adapter plates. Hardware for VESA fitment not included.

Mounting Bracket Installation

1) Locate mounting surface, making sure the safe will have enough clearance to open properly prior to installing.

2) Hold mounting plate in place and use a pencil to mark desired hole locations. Drill 7/32″ inch pilot holes.

3) Using hardware provided fasten mounting plate in place and tighten firmly.

Mounting Safe

1) Locate the 4 receiving slots located on the safe sides, and the 4 tabs located on the mounting plate.

2) Fully insert the tabs on the mounting plate into the receiving slots on the safe, and press the safe downwards to lock in place.

Removing Safe from Mounting Plate

1) Open the safe. Locate the release clip on the same side as the attached mounting plate. 

2) Use your thumb or finger to pull the release clip back, and lift the safe off the mount at the same time. The safe will not remove without pulling the release clip back.

Bluetooth 2.0 App

The Vaultek Bluetooth 2.0 app lets you get the most out of your safe. Using the app gives you access and control over features that are not possible using the keypad interface alone.

Vaultek Safe, Inc. does not access your personal information. The app may require some permissions to store personal preferences such as your safe’s settings, fingerprint ID names, and Bluetooth settings to communicate with your safe. In no way do we gain or collect any personal information from you.

Bluetooth 2.0 App Features:

– Unlock Safe Within Range (optional)
– Check Battery Level
– Adjust Sound
– Adjust Interior LED Light Duration
– Nano Key 2.0 Management
– Fingerprint Management
– View History Log

Battery Specifications

A) Your safe is powered by a 3.7V 18650 rechargeable lithium-ion flat top battery. A minimum 2000 mAh capacity is required, however 2200 mAh or higher can reused to increase operation time.

B) The adapter used to charge the battery should output 5V/2000mA or above when using micro-USB cable.

TIP! Leaving your safe plugged in continually will not harm the safe or battery. However, to preserve battery life we suggest that you unplug occasionally to allow the battery to cycle down.

Having issues? Please email our support team at support@vaulteksafe.com. They would be more than happy to help you out!

Charging Safe

Your Vaultek safe is powered by a rechargeable lithium-ion battery and comes with a charging kit which includes an AC power adapter and a micro-USB cable. Safe and micro-USB cable can be used with all international power adapters. Under normal usage, a fully charged battery can last at least 3 months. 

Tip! Leaving your safe plugged in continually will not harm the safe or battery. However, to preserve battery life we suggest that you unplug occasionally to allow the battery to cycle down.

1) To recharge the safe, plug the micro-USB into the micro-USB receiving jack located on the back side of the safe and connect to a standard USB port or wall outlet using the AC power adapter. Approximate recharge time is 2.5 hours.

2) The LED next to the receiving jack on the side of the safe will glow RED indicating charging and GREEN indicating charged.

Important! After installing the battery, use the charging kit provided to charge the unit 100%.

Having issues? Please email our support team at support@vaulteksafe.com. They would be more than happy to help you out!

Troubleshooting

Lost My Keys

To order a set of keys, charging kit, or steel cable, fill out our Spare Parts form.

Having issues? Please email our support team at support@vaulteksafe.com and provide your phone model. They would be more than happy to help you out!

Low Fingerprint Success Rate

Try the following if you are experiencing a low success rate with the fingerprint scanner. Let’s perform a soft reset of the scanner by deleting the fingerprints on the safe.

STEP 1 : Perform a Soft Reset

1) Press and hold keys ‘1’ and “PROGRAM” button together until all the keys light up RED and let go.

2) Enter your master code on the keypad. If the code is correct, all the keys will blink GREEN and safe will beep indicating deletion of all the fingerprints.

TIP! This will remove all the fingerprints. You can delete individual fingerprints in the Vaultek Bluetooth 2.0 app.

3) Then remove the battery and reinstall.

Now let’s try reprogramming your fingerprint using the helpful tips below.

Fingerprint TIPS!

1) Place the core of the fingerprint flat over the center of the scanner. This allows the scanner to read where most of the fingerprint detail is located.

2) Rotate your finger slightly between registration scans to store print variations for increased accuracy.

3) Biometric technology is dependent on our anatomical information, and in some cases different fingers may program better than others. For example, your index finger may not register very well, but your thumb may contain higher detail levels and have a much higher success rate. We suggest to try different fingers including your thumb and see if you have better results.

4) To increase success rate register the same finger multiple times. Note, that adding more than two fingerprints requires authorization from the two administrative prints.

STEP 2 : Program the First Print

Your safe can store up to 20 unique fingerprints. The 1st and 2nd fingerprints will be recognized as administrative fingerprints and will be used to authorize additional users 3 to 20. Let’s enroll the first admin print in the safe.

1) Tap the “PROGRAM” button. The fingerprint LED will turn solid RED  and the ‘1’ key on the keypad will start blinking RED.

2) When the 1 key starts blinking place your finger for scan, 1, 2, 3, 4, and 5.

3) This completes enrollment for the second admin print.

TIP! Repeat these steps to enroll the second admin print.

Still having issues? Please contact our support team via email at support@vaulteksafe.com.

Pairing Bluetooth 2.0 App to Safe Failed

Important! Make sure you are using the Vaultek Bluetooth 2.0 app. This app is different from Vaultek’s Bluetooth and WiFi app.

Important! If you change your safe’s master code after pairing, the safe will no longer connect to your app, and you will be prompted to enter the new code when needed.

Important! As a security measure, if too many incorrect master code entries are entered, your safe’s Bluetooth will disable and must be toggled ON again using the hot key sequence.

Important! Only compatible with Bluetooth 2.0 Vaultek safes. Not sure if your safe is Bluetooth 2.0? Look for the Bluetooth 2.0 icon mark on the outside of the packaging or on the the safe.

1) Get the App. Android users can download the app from Google Play and Apple users can download from the Apple App Store. This app is different from Vaultek’s Bluetooth and WiFi app. Be sure to look for the Vaultek Bluetooth 2.0 app.

Important! Make sure your Bluetooth settings in your phone are toggled ON.

Important! You must be within Bluetooth range of the safe to pair. The approximate range is 25 feet.

TIP! The initial app screens will guide your setup.

2) Open the app to begin pairing.

3) Create a pattern lock. This can be disabled later.

4) Add your safe.

5) Select your safe from the list.

6) Follow the on screen prompts to pair.

Once paired to your safe you can perform a number of functions including changing the safe name, manage fingerprints, disable pattern lock, manage smart key, adjust the interior light duration, and more.

TIP! This pairing sequence offers enhanced security protection and will allow up to ten different phones to pair with your safe.

By default the unlock feature on the app will be disabled. The unlock feature will be disabled by default. If you wish to enable this feature, press and hold keys ‘1’ ‘4’ and program button together for 3 seconds. Once enabled you will be able to unlock the safe within Bluetooth range. Repeat the sequence to disable the unlock feature.

This pairing sequence offers enhanced security protection and can only be used to pair one phone to your safe. If the process is repeated with a different phone, the previous phone will be overridden and disconnected from the safe.

Note, Vaultek does not in any way access your personal data (including photos, locations, contacts, etc). The app requires permissions to store certain preferences such as safe settings and fingerprint ID names in the memory of your phone. It also uses the Bluetooth function of your phone for wireless communication with your safe.

Having issues? Please email our support team at support@vaulteksafe.com. They would be more than happy to help you out!

Don't See Safe in Device List

Important! Make sure you are using the Vaultek Bluetooth 2.0 app and not the Vaultek WiFi app.

1) The device name you may be seeing in the “Select Your Safe” is the default name assigned to the safe. Example: “VAULTEK-1B7A”. Select that and once you successfully pair you can change the name.

Having issues? Please email our support team at support@vaulteksafe.com. They would be more than happy to help you out!

Why do I have to re-pair my app?

There are two reasons why you have to re-pair your safe to the Vaultek Bluetooth 2.0 app.

A) In the event an authorized user paired another phone to your safe you will be prompted to re-pair. The safe is designed to pair with one phone at a time.

B) In the event an authorized user changed the safe’s master code after pairing, the safe will no longer connect to your app, and you will be prompted to enter the new code when needed.

Having issues? Please email our support team at support@vaulteksafe.com. They would be more than happy to help you out!

Connectivity Issues

Having trouble viewing your safe when setting up your app please try the steps below.

1) Delete the App

2) Soft Reset: Remove battery for 5 seconds and reinstall. Note, the program info will not be affected.

3) Re-install App: Download and re-install the Vaultek app.

Having issues? Please email our support team at support@vaulteksafe.com and provide your phone model. They would be more than happy to help you out!

Manuals

Available Manual

The following digital product manual is available for use.

SR20 / SR20i / SR20i Colion Noir Edition

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