Buying in store.

Most orders are processed within 1-3 business days. After a label is created you will receive tracking information via email. If you are unable to locate the email check your spam folder.

We ship from either our west coast facility in Fontana, California or our Orlando, Florida facility depending on your location.

Most orders are processed within 1-3 business days. Once shipped you will receive tracking information.

The average delivery times are 2-5 business days within the United States.

If it’s an international order, most packages arrive within two or three weeks, though it can take from four to six based upon how your country handles those packages. Unfortunately, there’s nothing we can do on our end to expedite that process.

Cancellation Policy

Vaultek is 100% committed to serving our customers with the best product quality and customer service. Vaultek offers a 30-day money back guarantee. The refund will include the purchase price and original shipping and handling charges if applicable. Important if you are past 30-days you will be unable to do a return. If you need to return a Vaultek product within the 30-day return policy please file for a return using the Return Form.

Cancel Order

Be prepared to provide your order number. For orders made at vaulteksafe.com please email us at support@vaulteksafe.com and or call us immediately at (407)329-4164.

Return Policy

Vaultek is 100% committed to serving our customers with the best product quality and customer service. Vaultek offers a 30-day money back guarantee. The refund will include the purchase price and original shipping and handling charges if applicable. Important if you are past 30-days you will be unable to do a return. If you need to return a Vaultek product within the 30-day return policy please file for a return using the Return Form.

Return Order

Vaultek offers a 30-day money back guarantee. The refund will include the purchase price and original shipping and handling charges if applicable. To submit a return fill out the Return Form.

I bought a safe but want to upgrade to a different model

Vaultek offers a 30-day money back guarantee. The refund will include the purchase price and original shipping and handling charges if applicable. Important if you are past 30-days you will be unable to do a return or upgrade your safe. You can submit for an upgrade using our Contact Form.

Order Status

Most orders are processed within 1-3 business days. After a label is created you will receive tracking information via email. If you are unable to locate the email check your spam folder.

Order Arrival Time

Most orders are processed within 1-3 business days. After it’s shipped, average delivery times are 2-5 business days within the United States.
If it’s an international order, most packages arrive within two or three weeks, though it can take from four to six based upon how your country handles those packages. Unfortunately, there’s nothing we can do on our end to expedite that process.

Shipping Cut Off

For items in stock, orders placed prior to 3:00pm EST usually ship the next business day. Please be aware that some orders may be delayed by order processing or other issues. Once the order is processed the shipping time is dependent on the shipping method that has been selected. Once shipped you will receive tracking information via email.

Shipping Location

We ship from either our west coast facility in Fontana, California or our Orlando, Florida facility depending on your location.

Ship outside of the United States

If you want to order from outside the United States, please visit the following International Portal. Simply enter your intended shipping address, product(s) you want to purchase, phone number and follow the instructions.

If you live outside the United States, custom and tariff fees may apply according to your country’s import laws. These fees are not collected by this company, and this company does not have control of these fees.