Vaultek Support

Resource Center

Most Asked Questions

Get answers to our most commonly requested information.

Order Questions

Get answers to our most asked about order questions.

Product Questions

Get answers regarding the most asked product questions.

Accessories Questions

Get answers regarding the most asked accessories questions.

Most Asked Questions

Discounts (Only Military and Police Officer)

We only offer a military and police office appreciation discount. If you are or were please submit your request via the military and police officer service form. Note, this appreciation discount is only valid for orders made at www.vaulteksafe.com

Authorized Dealers

For a list of authorized dealers visit Stores>

Order Questions

Order Status

Most orders are processed within 1-3 business days. After a label is created you will receive tracking information via email. If you are unable to locate the email check your spam folder.

Estimated Delivery

We ship from either our west coast facility in Fontana, California or our Orlando, Florida facility depending on your location.

Most orders are processed within 1-3 business days. Once shipped you will receive tracking information.

The average delivery times are 2-5 business days within the United States.

If it’s an international order, most packages arrive within two or three weeks, though it can take from four to six based upon how your country handles those packages. Unfortunately, there’s nothing we can do on our end to expedite that process.

Cancellation

Cancellation Policy

Vaultek is 100% committed to serving our customers with the best product quality and customer service. Vaultek offers a 30-day money back guarantee. The refund will include the purchase price and original shipping and handling charges if applicable. Important if you are past 30-days you will be unable to do a return. If you need to return a Vaultek product within the 30-day return policy please file for a return using the Return Form.

Cancel Order

Be prepared to provide your order number. For orders made at vaulteksafe.com please email us at support@vaulteksafe.com and or call us immediately at (407)329-4164.

Returns

Return Policy

Vaultek is 100% committed to serving our customers with the best product quality and customer service. Vaultek offers a 30-day money back guarantee. The refund will include the purchase price and original shipping and handling charges if applicable. Important if you are past 30-days you will be unable to do a return. If you need to return a Vaultek product within the 30-day return policy please file for a return using the Return Form.

Return Order

Vaultek offers a 30-day money back guarantee. The refund will include the purchase price and original shipping and handling charges if applicable. To submit a return fill out the Return Form.

I bought a safe but want to upgrade to a different model

Vaultek offers a 30-day money back guarantee. The refund will include the purchase price and original shipping and handling charges if applicable. Important if you are past 30-days you will be unable to do a return or upgrade your safe. You can submit for an upgrade using our Contact Form.

International Shipping

Need to order outside of the USA? Start your International Order >

Shipping Details

Order Status

Most orders are processed within 1-3 business days. After a label is created you will receive tracking information via email. If you are unable to locate the email check your spam folder.

Order Arrival Time

Most orders are processed within 1-3 business days. After it’s shipped, average delivery times are 2-5 business days within the United States.
If it’s an international order, most packages arrive within two or three weeks, though it can take from four to six based upon how your country handles those packages. Unfortunately, there’s nothing we can do on our end to expedite that process.

Shipping Cut Off

For items in stock, orders placed prior to 3:00pm EST usually ship the next business day. Please be aware that some orders may be delayed by order processing or other issues. Once the order is processed the shipping time is dependent on the shipping method that has been selected. Once shipped you will receive tracking information via email.

Shipping Location

We ship from either our west coast facility in Fontana, California or our Orlando, Florida facility depending on your location.

Ship outside of the United States

If you want to order from outside the United States, please visit the following International Portal. Simply enter your intended shipping address, product(s) you want to purchase, phone number and follow the instructions.

If you live outside the United States, custom and tariff fees may apply according to your country’s import laws. These fees are not collected by this company, and this company does not have control of these fees.

Product Questions

Fitment

An on-going list of what fits is available here.

Printable templates are available for 10 Series, 20 Series, Slider Series, and Slider Wi-Fi Series. Simply print the template on an 8.5″ x 11″ sheet of paper and place your valuables on the template to see if they fit. When printing do not scale to fit instead print at 100%.

TSA Approved

All Vaultek safes are TSA compliant allowing you to not only fly with them but also transport firearms. If transporting a firearm, be sure the safe is checked or included with checked luggage and that you notify your airline agent at check in. If no firearms are present you can take the safe with you through security and pass through x-ray, but be prepared to open the safe as requested from government officials.

If you have any additional questions or concerns be sure and contact your airline before your departure.

Fireproof

No vaultek safe is fire rated.

We developed these safes as quick access safe focusing on technology and smart protection. Fire protection requires very thick metal construction with fire retardant materials which have not been implemented.

Product Security

Precision engineered with superior strength for secure defense. Using advanced manufacturing technologies to create breakthrough designs such as unibody design.

Anti-Theft Powerful anti-theft features only available with Vaultek for the ultimate break-in prevention. *Features vary per model. Refer to individual product pages for a complete list of anti-theft features.

  • Tamper Detection
  • Anti-Pry Reinforcement Bars
  • Dual Anti-Impact Latches
  • Interior Mounted Hinges
  • Unibody Design Without Welds
  • Quick Release Cable Mount
  • Steel Security Cable
  • Pre-Drilled for Mounting via Included Hardware

WiFi There is a strict device verification process in place so only you and your phone have access to safe settings. Additionally, you can’t open the safe with WiFi. With WiFi connectivity, you can view the safe activity and receive live alerts like tampering, settings changed, opened/closed, and more.

Live Security Notifications: *Notifications vary per model. Refer to individual product pages for a complete list.

  • Tamper Detection
  • Opened/Closed
  • Door Ajar Alarm
  • Enabled/Disable Fingerprints
  • Impact Detection: Monitors safe movement and triggers an alarm and sends live notifications straight to your smartphone.

Battery

Replace Battery

All safes use a rechargeable lithium-ion battery that can be replaced as needed. Note, depending on the model the battery will last for months on a single charge.

Keeping the safe plugged in constantly

Leaving your safe plugged in continually will not harm the safe or battery. However, to preserve battery life we suggest that you unplug occasionally to allow the battery to cycle down.

Interior Foam

The included foam is standard egg crate foam. The optional non-absorbent foam is an upgraded closed cell foam for a high level of protection and will not absorb moisture. Note, VT/VTi come standard with non-absorbent foam.

Accessories Questions

Smart Key Compatability

Smart Key is compatible with the following safes:

  • VT Series (VT / VTi)
  • Slider Series (SL20 / SL20i)
  • MX Series (MX / MXi)
  • RS Series (RS500i / RS200i)

It is not compatible with the following safes:

  • LifePod Series
  • 10 Series (VE10, VR10, VT10i)
  • 20 Series (VE20 / VT20 / VT20i)
  • Slider Series (SE20)

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