Vaultek Support

Warranty

Warranty Guide

Learn how your Vaultek warranty works.

Warranty Claim

Begin Warranty Claim.

New Vaultek

Learn more about your Vaultek Warranty on newly purchased products.

View New Vaultek Warranty Information

Vaultek® is committed to providing products of high quality and value and makes every effort to ensure its products are free of defects.

Vaultek® guarantees your safe will be free of defects in materials or workmanship for a period of two years from the date of original purchase from an authorized dealer, three years with verified product registration.

Vaultek® guarantees your LifePod will be free of defects in materials or workmanship for a period of one year from the date of original purchase from an authorized dealer.

The warranty is only valid for the original purchaser and not transferable. This warranty is only valid for products purchased and operated in the U.S This warranty does not cover abuse, misuse, use in any manner for which is not designed, neglected, modification, damage inadvertently caused by the user, accidents and/or tampering.

If service is needed Vaultek will, at its option, exchange or repair without charge for parts or labor. Upon authorization of warranty service, customers are responsible for securely packaging product. Additionally, customers are responsible for the costs of shipping to and from Vaultek service center.

If the claimed defect cannot be identified or reproduced, customers will be held responsible for the costs incurred. Please have the following information available before you begin a claim with Vaultek:

  • Purchaser’s name, mailing address, email address, and a phone number.
  • Copy of receipt or online order number (if purchased directly from us or Amazon)
  • Authorized Dealer Name (if applicable)
  • Detailed description of the problem

Neither seller nor manufacturer shall be liable for any injury, loss or damage, direct or consequential, arising out of the use of, or the inability to use the Vaultek® safe.

Refurbished Vaultek

Learn more about your Vaultek Warranty on refurbished products.

View Refurbished Vaultek Warranty Information

Vaultek® guarantees your safe will be free of defects in materials or workmanship for a period of one year from the date of original purchase from an authorized dealer.

This warranty does not cover abuse, misuse, use in any manner for which is not designed, neglected, modification, damage inadvertently caused by the user, accidents and/or tampering.

Neither seller nor manufacturer shall be liable for any injury, loss or damage, direct or consequential, arising out of the use of, or the inability to use the Vaultek® safe.

Warranty Claim

Please use the form below to start your warranty claim.

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