Vaultek Support

Privacy Policy

Your Personal Information

There are three ways that Vaultek Safe, Inc. (Collectively Vaultek®) obtains personal information. This includes making an online purchase through our website, opting to create an online account, or registering a purchased safe online through our website.
The information we ask for when you order online is your name, address, phone number, credit card number, and email address.

This information is used only to complete the order, to confirm the order, and to confirm shipment of the order. You may, upon placement of an order, opt to allow Vaultek® to save the information for a faster checkout process the next time by creating an online account. This information is then stored only for the purposes of faster checkout and is not used for any other purpose.

The information obtained from registering a purchased safe with us is utilized only to keep record of your safe’s pertinent information and to assist you in the event you lose your keys or need technical support. This information is not available to the public, is stored securely, and only granted to authorized Vaultek® personnel and accessed when necessary to assist you.

Your Personal Information is Secure

Vaultek® will never utilize your personal information in any way and never shares or sells your e-mail address or other personal information to anyone. No information is collected unless you make an online purchase, create an online account, or register a purchased safe online. Vaultek’s smartphone app does not retrieve personal information. Some smartphone operating systems may require permission to access your location, but this is only necessary for the function of the app and no personal information is collected from you.

Vaultek takes necessary precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only authorized Vaultek® personnel who need the information to perform a specific task are granted access to personally identifiable information. The computers and servers in which we store personally identifiable information are kept in a secure environment.
Website Data

Navigational information, or website data, allows us to see which areas of our Web site are most visited and helps us improve the quality of your online experience by recognizing and delivering more of the most desired features and services. Additional non-personally identifiable information (for example, browser version and IP address) may be collected which will provide information regarding the general use of our website. “Cookies” (small bits of text that your web browser software stores on your computer when you visit certain web sites) are used by Vaultek® only to allow you to use Vaultek’s web site in the most efficient manner.


Vaultek® will only send e-mails to you if you ask for them and you can easily unsubscribe any time you like. Vaultek® has a policy to not over saturate our amazing customers with e-mail correspondence, but simply gives you periodic information so you can stay up to date on new products and community happenings. Vaultek® also uses your e-mail address to confirm your order and to confirm shipment of your order and to respond to any inquiries you make online.

Access To Your Personal Information

Vaultek® will provide you with access to the personal information you provided to us by allowing you to view, update, or correct your information. In order to protect your privacy, Vaultek® takes steps to verify your identity before granting you access to the private information or enabling you to make corrections. Vaultek® will accomplish this through the use of passwords and personal data.

Notice to California Residents

This California resident notice from Vaultek Safe, Inc. (Vaultek) discloses company obligations under California law, including the California Consumer Privacy Act of 2018 (CCPA) and the California Civil Code Section 1798.83. This notice provides details regarding California customer’s personal information under applicable California law as it relates to a California resident or household.

Personal Information Collected

As detailed above, Vaultek will only collect personal information when an online order is placed. This includes name, address, phone number, credit card number, and email address. This information is used only to complete the order, to confirm the order, and to confirm shipment of the order.

Website data, or “Cookies”, are used by Vaultek only to allow you to use Vaultek’s website in the most efficient manner as well as additional non-personally identifiable information (for example, browser version and IP address) may be collected which will provide information regarding the general use of our website.

The information we collect includes:

• Log and Usage Data. Log and usage data is service-related, diagnostic, usage and performance information our servers automatically collect when you access or use our Website and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type and settings and information about your activity in the Website (such as the date/time stamps associated with your usage, pages and files viewed, searches and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called ‘crash dumps’) and hardware settings).
• Location Data. We collect location data such as information about your device’s location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Website. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. Note however, if you choose to opt out, you may not be able to use certain aspects of the Services.


Vaultek Safes processes your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.

We use the information we collect or receive:

• To facilitate account creation and logon process.
• Request feedback. We may use your information to request feedback and to contact you about your use of our Website.
• To send administrative information to you. We may use your personal information to send you product, service and new feature information and/or information about changes to our terms, conditions, and policies.
• To protect our Services. We may use your information as part of our efforts to keep our Website safe and secure (for example, for fraud monitoring and prevention).
• To enforce our terms, conditions and policies for business purposes, to comply with legal and regulatory requirements or in connection with our contract. •** To respond to legal requests and prevent harm.** If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
• Fulfill and manage your orders. We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the Website.
• To deliver and facilitate delivery of services to the user. We may use your information to provide you with the requested service. • **To respond to user inquiries/offer support to users. We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services.
• To send you marketing and promotional communications. We and/or our third-party marketing partners may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. For example, when expressing an interest in obtaining information about us or our Website, subscribing to marketing or otherwise contacting us, we will collect personal information from you. You can opt-out of our marketing emails at any time.
• Deliver targeted advertising to you. **We may use your information to develop and display personalized content and advertising (and work with third parties who do so) tailored to your interests and/or location and to measure its effectiveness. • For other business purposes. We may use your information for other business purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Website, products, marketing and your experience. We may use and store this information in aggregated and anonymized form so that it is not associated with individual end users and does not include personal information.


We may use cookies and other tracking technologies to collect and store your information. Most web browsers are set to accept cookies by default. If you prefer to make changes to your web browsers default please refer to your web browsers instructions for doing so. If you choose to remove cookies or reject cookies, this could affect certain features or services of this Site.

Opting out of email marketing: You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list — however, we may still communicate with you, for example to send you service-related emails that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes. To otherwise opt-out, you may:

If you would at any time like to review or change the information in your account or terminate your account you can contact us using the contact information provided. Upon your request to terminate your account we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms and Conditions and/or comply with applicable legal requirements.

We keep your information for as long as necessary to fulfill the purposes outlined herein unless otherwise required by law. 
Sharing of Personal Information
One of the primary goals of the CCPA is to regulate the buying and selling of personal data, and require businesses to disclose third parties with whom personal information is shared or sold.

Vaultek does not sell personal Information.

Vaultek will use third parties and only share personal information with them as necessary to conduct standard business practices, such as completing sales transactions, communicating with financial institutions, and providing shipping information to carriers for the purpose of delivering orders.

California Residents’ Privacy Rights
If you are a California consumer as defined in the CCPA, you have rights in relation to your Personal Information; however, your rights are subject to certain exceptions. For instance, we cannot disclose specific pieces of Personal Information if the disclosure would create a substantial, articulable, and unreasonable risk to the security of the Personal Information, your account with us, or the security of our network systems. To confirm your identity, we may ask you to verify the Personal Information we already have on file for you.

If we cannot verify your identity based on the information we have on file, we may request additional information from you, which we will only use to verify your identity and for security or fraud-prevention purposes.

The right to request, at no charge, that Vaultek disclose the categories and specific pieces of personal information collected in the past 12 months.

The right to request that Vaultek disclose certain information about how Vaultek has handled personal information in the past 12 months. This pertains to the categories of information collected, the specific pieces of information collected, categories of sources from which the information was collected, the business or purpose for collecting the information, and any categories of third parties the collected personal information was shared with.

The right to Access. California residents have the right to request a list of categories and a copy of all personal information Vaultek collected and the purpose for which it was collected, in a portable and (if technically feasible) readily usable format, over a 12-month period preceding the date of request.

The right to Deletion: California residents have the right to request that Vaultek delete any personal information we have collected from you or maintain about you, subject to certain exceptions.

Right Against Discrimination. California residents may exercise all of the above rights at all times and Vaultek will not unlawfully discriminate against you for exercising your rights under the CCPA. We will not discriminate against you for exercising your right to know, delete or opt-out of sales.

Links to Other Websites

Please be aware that when you are on or any of our vendors sites viewing our products, you could be directed to other sites that are beyond our control. These other sites may send their own cookies to visitors, collect data or solicit Personal Information. The privacy policies of these other sites may be significantly different from Vaulteks Privacy policy. We are not responsible for the privacy practices of these other sites and cannot guarantee the security of any of your

Personal Information collected there.

The content of our Website is directed to United States residents. Your personal data will be processed by us in the United States, where data protection and privacy regulations may or may not be equal to the level of protection as in other parts of the world, such as in Canada and the European Union. BY VISITING THE WEBSITE, YOU UNEQUIVOCALLY AND UNAMBIGUOUSLY CONSENT TO THE COLLECTION AND PROCESSING IN THE UNITED STATES OF ANY PERSONAL AND NON-PERSONAL INFORMATION COLLECTED OR OBTAINED BY VAULTEK THROUGH VOLUNTARY SUBMISSIONS, AND THAT UNITED STATES LAW GOVERNS ANY SUCH COLLECTION AND PROCESSING.

Children’s Privacy

We do not knowingly collect any personal information from children under 16. If we become aware that an individual under the age of 16 is submitting information without consent from their parent or legal guardian or as permitted under applicable law, we will delete the information as soon as possible from our database. If you believe we are collecting information about an individual under 16, please notify us immediately so that we can take appropriate action.

Governing Law

This Privacy Statement and the privacy practices of VAULTEK are subject exclusively to the laws or rules of the State of Florida within the United States of America. VAULTEK makes no representation that this Privacy Statement and such practices comply with the laws of any other country.

Visitors who use the Website and reside outside the United States do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. If you reside outside of the United States, by using the Website you consent to the transfer and use of your information outside your country.
We may update this Privacy Statement from time to time.

The effective date of the current Privacy Statement is noted at the bottom of this page. If we make material changes to the way we collect, use, share or process the personal information that you have provided that adversely impact you, we will notify you by posting a notice of the changes in a clear and conspicuous manner on the our Website. We encourage you to check this page periodically for any changes. Your continued use of the Website following the posting of changes to these terms will mean you accept those changes.

If you have any concerns or questions about your privacy or use of our Services, please contact us via email at or call us at (407) 329-4164

Last Modified January 2023