Support for Essential 10/20 Series

1. Open the safe. Key entry is located at front of the safe.

2. Remove the battery compartment located inside the safe and install three AAA Alkaline batteries. For optimal performance, we recommend Duracell/Energizer or other reputable brands.

Important! Rechargeable batteries are not support and may cause issues. Alkaline batteries only.

The event you lose the keys and the battery dies, plug-in the safe to a power source.

If the ‘1’ key on the keypad blinks RED several times and you hear several rapid beeps when opening the safe, your battery level is critically low and needs to be replaced.

•  Your code can be a minimum of 4 and a maximum of 8 digits. We recommend a code 6 to 8 digits in length.
• Avoid easy-to-guess digits such as 1234, 1111, 2222, etc.
• Two keys cannot be pressed simultaneously.
• Programming a new code will overwrite your previous code.
• Default master code is 1-2-3-4-5 on the keypad.

1. Open the safe. Press and hold the ‘1’ key and “Program Button” together (3 seconds) until all keys (1-5) light up RED and let go.

2. Enter your NEW master code.

3. Immediately press and hold the ‘1’ key and “Program Button” together a second time (3 seconds) until all keys (1-5) light up RED and let go.

4. Enter your NEW master code a second time.

5. Immediately press and hold the “Program Button” a third time (3 seconds) until the keypad flashes GREEN and let go. This indicates the master code has been successfully programmed.

Repeat these steps to change the master code.

• Place the core of the fingerprint flat over the center of the scanner (this allows the scanner to read where most of the fingerprint detail is located).
• Rotate your finger slightly between registration scans to store print variations for increased accuracy.
• Excessive moisture, lotions, or dirt will affect your fingerprint and may cause inaccurate sensor reading.

Programming Admin Print 1

1. Open the safe. Program 1st fingerprint by pressing and holding the ‘2’ key and “Program Button” together. The LED ring around the scanner will turn solid RED and the ‘1’ key will start blinking RED.

2. Using the programming tips below place your finger on the fingerprint scanner for the 1st of 5 scans. When the safe beeps and the ‘1’ key lights up GREEN remove your finger.

3. Rotate your finger position and place your finger on the scanner again. You will repeat this process until all keys are solid GREEN.

Troubleshooting! If the LED around the scanner is YELLOW then refer to programming additional prints 3-20.

Troubleshooting! If you are having difficulty with your print, program the same fingerprint 4 or 5 times. You have 20 slots available for programming and you can also try your thumb as it has more surface area to read.

Programming Admin Print 2

1. Repeat the above steps to add the 2nd administrative fingerprint.

Programming Additional Prints 3 to 20

1. Open the safe. Program additional fingerprints by pressing the ‘2’ key and “Program Button” together (3 seconds). The LED around the scanner will be solid YELLOW prompting you to scan one of the admin fingerprints.

2. Place either of the first two programmed administrative fingerprints on the scanner and remove when the safe beeps and the scanner blinks GREEN. When the ‘1’ key starts blinking RED you can enroll a NEW fingerprint.

3. Place the NEW finger on the scanner. When the safe beeps and the ‘1’ key lights up GREEN, remove your finger.

4. Place finger again over the scanner until the safe beeps and the ‘2’ key lights up GREEN and lift. You will repeat this process until all keys are solid GREEN.

Tip! Repeat steps 1-4 to continue adding additional prints.

By default, Open Door Alarm is ON.

Your safe features an open door alarm that will sound when the safe door is left open for more than 10 minutes.

If ON and activated it can only be cleared by closing the door.

Press and hold the keys ‘3’ ‘4’ and the Program together for 3 seconds. The keypad will flash GREEN indicating enabled or RED indicating disabled.

By default, Alert of Unauthorized Access is ON.

If the Alert of Unauthorized is ON, and someone opens the safe by picking the lock, the keypad will start flashing and beep for 8 seconds. To clear the alarm you must enter the master code, scan an authorized fingerprint, or use the backup keys.

Press and hold keys ‘2’ ‘3’ and the Program button together for 3 seconds. The keypad will flash GREEN indicating enabled or RED indicating disabled.

By default, the sound is in Medium.

Press and hold the ‘1’ and ‘3’ keys together to toggle through each sound option; Low, Medium, High, or OFF.
If ‘2’ glows red: OFF
If ‘2’ glows green: Low
If ‘2’ and ‘4’ glow green: Medium
If ‘2’ ‘4’ and ‘5’ glow green: High

By default, the interior light duration is set to 10 seconds.

Your safe has an interior light which can be toggled ON/OFF and has different interior light durations: 10 seconds, 30 seconds, and 60 seconds.

Press and hold keys ‘3’ ‘5’ and Program button together for 3 seconds.
If ‘1’ glows green: 10 seconds
If ‘1’ and ‘2’ glow green: 30 seconds
If ‘1’ ‘2’ and ‘4’ glow green: 60 seconds
If ‘1’ ‘2’ and ‘4’ glow red: OFF

Once enabled the safe requires input of the master code and enrolled fingerprint or vice versa to open the safe.

This mode requires that at least one fingerprint be programmed in the safe.

Press and hold the ‘4’ key and the Program button together for 3 seconds. If the keypad flashes RED the feature is OFF, if the keypad flashes GREEN the feature is ON.

The safe considers an incorrect keypad entry and unauthorized fingerprint scan as tampering.

You can reset the tamper detection by opening the safe through one of the authorized entry points.

To check for tampering press and hold keys ‘2 and ‘4’ together for 3 seconds. If the keypad turns solid RED then tampering occurred. If the key turns solid GREEN then no tampering occurred.

This will remove all the fingerprints.

Press and hold the ‘3′ key and the Program button together for 3 seconds until all keys (1-5) light up RED then enter your master code.

The factory reset will erase all programmed information and restores the safe to its factory default settings. The master code is rest to 1-2-3-4-5, and the safe will restart.

Open the safe using the included key and leave the key turned all the way in the clockwise position. Press and hold keys ‘1’ ‘5’ and the Program button together until the safe restarts.

You will need to reconfigure the safe once you perform a factory reset including setting the master code.

10 Series and 20 Series safes are built from rugged steel, offering durable protection. It features an interior locking system that keeps the safe securely locked, even under force or impact, ensuring your valuables remain in place. The included mounting screws can secure the safe in place along with the included steel security cable.

10 Series and 20 Series Essential safes models V10i/V20i are powered by three AAA Alkaline batteries that need to be installed. Under normal usage, brand new batteries can last about 1 year. The included backup keys can be used at any time.

Battery Power: This safe has battery power via three AAA Alkaline batteries (not included) and needs them for normal function. Under normal usage, brand new batteries can last about 1 year.  

Optional Plug-In Power: This safe can be plugged into a power source using the included cable. Great in the event you lose the keys and the battery dies.

If the ‘1’ key on the keypad blinks RED several times and you hear several rapid beeps when opening the safe, your battery level is critically low and needs to be replaced.

10 Series and 20 Series Essential safe models V10i/V20i offer rapid access via Biometric Scanner, Smart Sense™ Keypad, and Backup Manual Keys (two included).

Biometric Scanner: Can store up to 20 fingerprints.

Smart Sense™ Keypad: The master code can be 4 to 8 digits in length.

Backup Keys: Two keys are supplied. They are used to open the safe and will be needed to perform important functions such as factory reset.

Activates when six (6) consecutive incorrect keypad entries are entered or (6) incorrect fingerprint scans are made. The safe will not accept any entries for four minutes. If any additional attempts are made the alarm will beep. The security sleep mode can be cleared upon unlock of the safe by any authorized access method including the backup keys.

10 Series and 20 Series safes feature pre-drilled mounting holes and includes hardware for securely anchoring the safe in place.

10 Series and 20 Series safes can be tethered in place using the included steel security cable.

The factory reset will erase all programmed information and restores the safe to its factory default settings. The master code is rest to 1-2-3-4-5, and the safe will restart.

Open the safe using the included key and leave the key turned all the way in the clockwise position. Press and hold keys ‘1’ ‘5’ and the Program button together until the safe restarts.

You will need to reconfigure the safe once you perform a factory reset including setting the master code.

The following digital product manual is available for use.

To order a set of keys or steel security cable, please fill out our Spare Parts form.