Vaultek Support

Slider Series

NSL20i/NSL20

Support for NSL20i and NSL20

Support for NSL20i and NSL20

Get Started

Easy to follow setup guide.

Get to Know Your Safe

Discover safe capabilities.

Troubleshooting

Need help?

Manuals

Digital product manuals.

WiFi Setup

Warranty

Vaultek satisfaction guarantee.

Register Safe

Improved Support, Product Updates, Replacement Parts.

Get Started

Battery Installation

1) To get started open the safe using one of your backup keys via the keyhole at the back of the safe. Open keyhole cover, push key in and rotate key clockwise to open the safe.

2) Locate the battery door and open by depressing the tab near the front of the cover, allowing the door to fold down (Figure A/B).

3) Snap the battery (included in accessory box) into the battery door (Figure B/C). The battery door has molded snaps for the battery to clip into. Note that your Vaultek® safe automatically detects the polarity of the battery and can be snapped in either direction.

TIP: Make sure to push battery to back of the battery door allowing the door to close properly.
Close the battery door. When the battery door is closed you will hear a short welcome tone and the keypad will light up.

IMPORTANT: First time users should change the default code immediately after installing the battery to prevent unauthorized access to your safe.

Can I keep my safe plugged in?

Leaving your safe plugged in continually will not harm the safe or battery.

However, to preserve battery life we suggest that you unplug occasionally to allow the battery to cycle down.

Charging Safe

1) To recharge the safe, plug the micro-USB into the micro-USB receiving jack located on the back side of the safe and connect to a standard USB port or wall outlet using the AC power adapter. Approximate recharge time is 2.5 hours.

2) The LED next to the receiving jack on the side of the safe will glow RED indicating charging and GREEN indicating charged.

After installing the battery, use the charging kit provided to charge the unit 100%.

Using Powerpack with Wi-Fi Safe

ONLY use VP6000 to charge the installed 18650 battery when the battery is LOW.

Unplug VP6000 immediately when the battery is mostly or fully charged.

CAUTION: Leave VP6000 plugged-in when the battery is fully charged will cause the safe reset to LPM OFF mode (Wi-Fi always ON) thus deplete VP6000 quickly.

Master Code

1) Open the safe. Note, keys are included. With the safe open, press and hold the ‘1’ key and “PROGRAM” button together (3 seconds) until all keys turn RED and let go.

2) Enter your NEW master code.

3) IMMEDIATELY Press and hold the ‘1’ key and “PROGRAM” button together a second time (3 seconds) until all keys turn RED and let go.

4) Enter your NEW master code a second time.

5) IMMEDIATELY Press and hold the ‘1’ key and “PROGRAM” button together a third time (3 seconds) until the safe beeps and all keys turn GREEN and let go. This tone confirms that the code has been reset.

If you make a mistake and the new code will not work, simply start over with step 1.

Fingerprints (Only NSL20i)

Your safe has the ability to store up to 20 unique authorized users. A user consists of 5 scans of the same finger during programming. Follow the “Program Fingerprints” section below to get started.

Program Fingerprints

IMPORTANT: The 1st and 2nd fingerprints will be recognized as administrative fingerprints and will be used to authorize additional users.

Fingerprint Programming TIPS

TIP: Place the core of the fingerprint flat (Figure F+G) over the center of the scanner (this allows the scanner to read where most of the fingerprint detail is located) see (Figure F).

TIP: Adjust your finger slightly between scans for increased accuracy.

TIP: Excessive moisture, lotions, or dirt will affect your fingerprint and may cause inaccurate sensor reading.

TIP: If you are having difficulty with your print, program the same fingerprint 4 or 5 times. You have 20 slots available for programming and you can also try your thumb as it has more surface area to read.

You are now ready to program the first two users.

1) Open the safe. Program 1st fingerprint by pressing and holding the ‘2’ key and “PROGRAM” button together (3 seconds). The fingerprint LED will turn solid RED and the ‘1’ key on the keypad will start blinking RED.

TIP: If all keys are blinking RED and the fingerprint LED turns solid RED then refer to programming fingerprints 3-20 on next page.

2) Using the helpful programming tips provided on page 09 place your finger on the fingerprint scanner for the 1st of five scans. When the safe beeps and the ‘1’ key lights up GREEN remove your finger.

3) Place finger again over the scanner until the safe beeps and the ‘2’ key lights up GREEN and lift. You will repeat this process until all keys (1-5) are solid GREEN.

4) Close door and test to see if the safe will open using your fingerprint.

5) Repeat steps 1 through 4 to add the 2nd administrative fingerprint.

If you experience issues refer to the helpful fingerprint tips above.

Repeat steps 1 through 4 to add the 2nd administrative fingerprint.

Program Additional Fingerprints

After the first two Admin fingerprints have been locked in, you can add additional users or fingerprints, up to 20 unique users in total. This is very helpful in the event the fingerprint scanner is having a hard time reading your initial fingerprints, or if you wish to grant other users authorized access to your safe. Any additional users programmed require authorization from one of the two Admin fingerprints.

1) Open the safe. Press and hold the ‘2’ key and “PROGRAM” button together (3 seconds)(Figure I on page 10). When all keys (1-5) are blinking RED scan one of the administrative fingerprints.

2) Place one of the first two programmed admin fingerprints on the scanner and remove when the safe beeps and the fingerprint LED blinks GREEN. When the ‘1’ key starts blinking RED you can enroll a NEW fingerprint.

TIP: If the administrative print is left on the scanner too long the safe will begin to program that fingerprint into the safe again and not the NEW fingerprint. If this happens start over with step one.

3) Using the helpful programming tips provided on page 09 place the NEW finger on the scanner. When the safe beeps and the ‘1’ key lights up GREEN remove your finger.

4) Place finger again over the scanner until the safe beeps and the ‘2’ key lights up GREEN and lift. You will repeat this process until all keys (1-5) are solid GREEN.

Delete Fingerprints

Individual fingerprints can not be deleted from the keypad on the safe. Following this procedure will erase all of the fingerprints including both administrative fingerprints. If you wish to delete individual fingerprints, you must use the Vaultek® Wi-Fi® app or online dashboard. This procedure will not affect the keypad master code.

TIP: Fingerprints can also be temporarily disabled. Using the online Web Dashboard or Vaultek® Wi-Fi® app individual prints can be temporarily disabled and can not access the safe. This does not delete the fingerprint, only temporarily disables it until enabled again as needed.

1) Press and hold the ‘3’ key and “PROGRAM” button together until all the keys light up RED and let go.

2) Enter your master code on the keypad. If the code is correct, all the keys will blink GREEN and safe will beep indicating deletion of all the fingerprints.

Smart Key Nano

Your safe supports Smart Key the fastest access available. Its small footprint and mountable base make it easy to hide and conceal anywhere, making it suitable for use as a panic button. Take caution when using the included Smart Key Nano and be responsible. Security can be compromised in the event it is lost or stolen. Only pair Smart Key after thoroughly understanding the inherent risks.

IMPORTANT: Smart Key is compatible with VT Series (VT/VTi), MX Series (MX/MXi/NMX/NMXi), Slider Series (SL20/SL20i/NSL20/NSL20i) and RS Series (RS200i/RS500i).

NEW! Sold separately is the new Smart Key Biometric which features a fingerprint scanner for secure and discreet access to your safe.

Pair Smart Key Nano

IMPORTANT: Be sure to follow ALL steps for proper function.

1) Press and hold the ‘5’ key then “PROGRAM” button together (3 seconds) until the keypad flashes RED.

2) Aim Smart Key towards the safe and press. If the keypad flashes GREEN then the Smart Key has paired successfully. If the keypad flashes RED then simply start over with step 1.

3) Set Smart Key Entry Mode: After pairing, Smart Key will be immediately active to test functionality, but then deactivate. Smart Key settings will need to be set to either On Demand or Progressive in order for Smart Key to open your safe. See Smart Key Entry Modes on next page for more information.

Multiple Safe Management

A) Multiple Smart Keys can not pair with the same safe. It is recommended to pair one Smart Key per safe.

B) Recommended setting when using the Smart Key is Progressive entry mode.

C) You can manage multiple safes through the Vaultek® Wi-Fi® smartphone app and Web Dashboard.

CAUTION: when managing multiple safes in On Demand entry mode there is a chance you can open all safes within range.

Assign Entry Mode

After pairing you can toggle between access modes from the keypad, or WiFi smartphone app. To toggle modes from the safe’s keypad press and hold keys ‘2’ and ‘5’ then “PROGRAM” button together until the keypad indicates each mode as below OR use the available Wi-Fi app.

Off – Keys Turn Solid RED

Progressive Entry Mode – Keys Blink Green
Safe goes into sleep mode and will require you to wake up the safe before using Smart Key. You can wake up the safe by pressing any key or brushing your hand across the keypad of the safe (backlit keys will turn RED).

On Demand Entry Mode – Keys Solid Green
This mode grants immediate access to your safe without having to wake it up.

Warning: On Demand Entry Mode can open a safe in another room and/or out of sight. To reduce the risk of an unattended open safe we recommend using Progressive Entry Mode.

On Demand Entry mode requires significant power usage and can greatly reduce operation time. We suggest setting the Smart Key to Progressive Entry Mode to conserve battery.

Multiple Safe Management

Multiple Safe Management

A) Multiple Smart Keys can not pair with the same safe. It is recommended to pair one Smart Key per safe.

B) Recommended setting when using the Smart Key is Progressive entry mode.

C) You can manage multiple safes through the Vaultek® Bluetooth® smartphone app, Vaultek® WiFi smartphone app, or Web Dashboard depending on the safe.

CAUTION: when managing multiple safes in On Demand entry mode there is a chance you can open all safes within range.

Wi-Fi Pairing Safe

Network Requirement: Be sure to use 2.4GHz network when getting your safe online.

The first step is getting your safe online and connected to your Wi-Fi network. You can do this with either the Vaultek Wi-Fi app using your phone (Setup A), or with your router’s WPS button (Setup B). You can view your preferred setup video below.

Setup A: Vaultek Wi-Fi App using your phone

Setup B: WPS Button Using Your Router (if supported)

Register Your Safe

Vaultek strongly encourages you to register your safe as soon as receive it. Registration provides many benefits including technical support and ordering replacement keys should you replace them. Your safe has a unique product part number on the inside of the batty door and a 4-digit ID number engraved on the keys. You will need these numbers to register your new unit.

1. Locate your product part number. It is printed on the first page of your user manual and on the back of the battery cover.

2. Find your 4-digit number engraved on the keys.

3. A copy of your receipt or order number.

4. You are ready to register your safe.

Get to Know Your Safe

Hotkeys

Toggle Alert of Manual Unlock: If the Alert of Unlock is on, and someone opens the safe with either the key or by picking the lock, the keypad will start flashing. To toggle Alert Unlock press and hold  the ‘3’ key then “PROGRAM” button together for 3 seconds. The keypad will flash GREEN indicating enabled or RED indicating disabled. If ON and activated it can only be cleared by entering master code. Default is OFF.

Toggle Alert of Manual Unlock: If Alert of Manual Unlock is on, and someone opens the safe with either the key or by picking the lock, the keypad will start flashing and send an alert via the Wi-Fi smartphone app or web dashboard. To toggle Alert of Manual Unlock press and hold keys ‘2’ and ‘3’ then “PROGRAM” button together for 3 seconds. The keypad will flash GREEN indicating enabled or RED indicating disabled. If ON and activated it can only be cleared by entering master code. Default is OFF.

Tamper Detection: To check for tampering press and hold keys ‘2’ and ‘4’ together for 3 seconds. The

‘3’ key will glow RED to indicate tampering or GREEN to indicate no tampering. You can reset the tamper detection by opening the safe through one of the authorized entry points.

Toggle Sound ON/OFF: To toggle the sound ON/OFF press and hold keys ‘1’ and ‘3’ together for 3 seconds. If the ‘2’ key glows GREEN and beeps, the sound is ON; if the ‘2’ key glows RED, the sound is OFF.

Toggle Travel Mode: Save battery life by disabling the proximity sensor and keypad. To toggle travel mode ON/OFF press and hold keys ‘1’ ‘3’ and ‘5’ together until the safe beeps and the keys light up. If the keys glow RED and beeps, the safe is disabled; if the keys glow GREEN and beeps, the safe is operational.

View Battery Status: To check the battery level press and hold the ‘5’ key on the keypad (3 seconds). Keys from ‘1’ to ‘4’ will glow GREEN or RED to indicate the battery level.

Interior Light Time Extension: To add additional time to the interior light press and hold the ‘2’ key for 3 seconds. The light will turn on for an additional 10 seconds.

Toggle Interior LED Light: To toggle interior light press and hold ‘1’ key for 3 seconds. With the light toggled ON it will illuminate when the safe opens.

Toggle Smart Key Entry Modes: To toggle Smart Key entry modes press and hold keys ‘2’ and ‘5’ then “PROGRAM” button together for 3 seconds. The keypad will indicate each mode as listed on page 14. You may also alternate modes in the Vaultek® Wi-Fi smartphone app or Web Dashboard.

Factory Reset: Press and hold keys ‘1’ and ‘5’ then “PROGRAM” button together for 3 seconds. IMPORTANT The Factory Reset erases ALL programmed information and restores the safe to its default settings. This includes any network configurations and enrolled fingerprints. The master code is reset to 1-2-3-4-5 and the safe will restart. The safe must be configured again to work with the Vaultek® Wi-Fi® smartphone app and the Web Dashboard.

NSL20i Only

Delete Fingerprints: To delete fingerprints press and hold the ‘3’ key and “PROGRAM” button together

(3 seconds) until all keys turn RED then enter your master code. This will remove all the fingerprints. You can delete individual fingerprints in the Vaultek® Wi-Fi® smartphone app or Web Dashboard.

Toggle Dual Entry Mode: To toggle the Dual Entry ON/OFF press and hold keys ‘3’ and ‘4’ then “PROGRAM”

button together for 3 seconds. The keypad will flash GREEN indicating enabled or RED indicating disabled. If the Dual Entry is toggled ON, you will be required to enter your master code and fingerprint (and vice versa) to open the safe. This mode requires that at least one fingerprint be programmed into the safe.

Mounting

TIP: Your safe can install on the mounting plate from the left or right side. When installing the plate, be sure the bottom is parallel to the floor (Fig P) so the safe opens horizontally. Angling the plate or aiming the safe downwards can affect the rail mechanics and prevent safe from opening correctly.

1) Locate mounting surface, making sure the safe will have enough clearance to open properly prior to installing.

2) Hold mounting plate in place and use a pencil to mark desired hole locations. Drill 7/32″ inch pilot holes.

3) Using hardware provided fasten mounting plate in place and tighten firmly.

Mounting Safe

1) Locate the 4 receiving slots located on the safe sides, and the 4 tabs located on the mounting plate.

2) Fully insert the tabs on the mounting plate into the receiving slots on the safe (Figure N/O), and press the safe downwards to lock in place (Figure P).

Wi-Fi

For WiFi setup and an overview of the smartphone app visit https://vaulteksafe.com/support/slider-series-wifi-setup-guide/

Program Additional Fingerprints (Only NSL20i)

After the first two Admin fingerprints have been locked in, you can add additional users or fingerprints, up to 20 unique users in total. This is very helpful in the event the fingerprint scanner is having a hard time reading your initial fingerprints, or if you wish to grant other users authorized access to your safe. Any additional users programmed require authorization from one of the two Admin fingerprints.

1) Open the safe. Press and hold the ‘2’ key and “PROGRAM” button together (3 seconds)(Figure I on page 10). When all keys (1-5) are blinking RED scan one of the administrative fingerprints.

2) Place one of the first two programmed admin fingerprints on the scanner and remove when the safe beeps and the fingerprint LED blinks GREEN. When the ‘1’ key starts blinking RED you can enroll a NEW fingerprint.

TIP: If the administrative print is left on the scanner too long the safe will begin to program that fingerprint into the safe again and not the NEW fingerprint. If this happens start over with step one.

3) Using the helpful programming tips provided on page 09 place the NEW finger on the scanner. When the safe beeps and the ‘1’ key lights up GREEN remove your finger.

4) Place finger again over the scanner until the safe beeps and the ‘2’ key lights up GREEN and lift. You will repeat this process until all keys (1-5) are solid GREEN.

Can I keep my safe plugged in?

Leaving your safe plugged in continually will not harm the safe or battery.

However, to preserve battery life we suggest that you unplug occasionally to allow the battery to cycle down.

Smart Key Biometric (Sold Separately)

Smart Key Biometric offers quick and secure biometric access to your safe in a discreet package that can be hidden as a panic button or stored in the open. Smart Key Biometric is capable of storing up to 20 unique authorized users. A single user consists of (3) registration scans of the same fingerprint during programming.  The first print is the Admin print which has to be scanned during program to additional users. If you have any questions or comments please email support@vaulteksafe.com.

TIP! First time users should visit the “Setup and Pairing Quick Guide” on this page.

IMPORTANT: Smart Key is compatible with VT Series (VT/VTi), MX Series (MX/MXi/NMX/NMXi), Slider Series (SL20/SL20i/NSL20/NSL20i) and RS Series (RS200i/RS500i).

Pair Smart Key Biometric

IMPORTANT: Be sure to follow ALL steps for proper function.

STEP 1 : Program Fingerprint

1) Press the top PROGRAM button on Smart Key Biometric. The LED will turn RED indicating to scan thumb or finger on the scanner for the first of (3) registration scans.

• First print programmed is the admin print.

• Admin print has to be scanned each time to add more fingerprints.

• 20 prints total capacity

STEP 2 : Pair to Your Safe

IMPORTANT: Smart Key Biometric is compatible with VT Series (VT/VTi), MX Series (MX/MXi/NMX/NMXi), Slider Series (SL20/SL20i/NSL20/NSL20i) and RS Series (RS200i/RS500i).

1) Press and hold the ‘5’ key then “PROGRAM” button together (3 seconds) until the keypad flashes RED.

2) Aim Smart Key Biometric towards the safe and scan an authorized user. If the keypad flashes GREEN then the Smart Key Biometric has paired successfully and immediately move onto STEP 3 : Assign an Entry Mode. If the keypad flashes RED then simply start over.

STEP 3 : Assign an Entry Mode

IMPORTANT: If you do not assign an entry mode immediately after pairing the Smart Key, it will disable when the safe goes to sleep. This occurs when the safe has been idle for 20 seconds.

1) Smart Key settings will need to be set to either On Demand or Progressive in order for Smart Key Biometric to open your safe.

2) Press and hold keys ‘2’ and ‘5’ then “PROGRAM” button together until the keypad indicates each mode as below. You can toggle between each mode.

OFF – Key Turns Solid RED

Progressive Entry Mode – Keys Blink Green
Safe goes into sleep mode and will require you to wake up the safe before using Smart Key Biometric. You an wake up the safe by pressing any key or brushing your hand across the keypad of the safe.

On Demand Entry Mode – Keys Solid Green
This mode grants immediate access to your safe without having to wake up the safe.

If you experience any issues please email support@vaulteksafe.com. Be sure to provide your order details.

Adding Additional Fingerprints

The first programmed fingerprint is considered the Admin print. This print is necessary to authorize adding in additional users or to authorize the deletion of all prints. After the admin print has been locked in, you can add additional users or fingerprints, up to 20 unique users in total. This is very helpful in the event Smart key Biometric is having a hard time reading your initial print, or if you wish to grant other users authorized access to your safe.

1) To get started, quickly press the top “PROGRAM” button on Smart Key Biometric. The LED ring will turn solid YELLOW requesting you to place the Admin print on the scanner to authorize the request to add another user. When successful, you will hear a confirmation beep and the LED ring will flash GREEN then back to RED indicating you can proceed with the first of (3) registration scans for additional prints.

TIP! If you hear two beeps and the LED ring stays RED, the scan was not accepted and you will need to start again.

TIP! A total of 19 fingerprints can be programmed outside the first Admin print.

If you experience any issues please email support@vaulteksafe.com. Be sure to provide your order details.

Assign Entry Mode

After pairing you can toggle between access modes from the keypad, or WiFi smartphone app. To toggle modes from the safe’s keypad press and hold keys ‘2’ and ‘5’ then “PROGRAM” button together until the keypad indicates each mode as below.OR use the available Wi-Fi app.

Off – Keys Turn Solid RED

Progressive Entry Mode – Keys Blink Green
Safe goes into sleep mode and will require you to wake up the safe before using Smart Key. You can wake up the safe by pressing any key or brushing your hand across the keypad of the safe (backlit keys will turn RED).

On Demand Entry Mode – Keys Solid Green
This mode grants immediate access to your safe without having to wake it up.

Warning: On Demand Entry Mode can open a safe in another room and/or out of sight. To reduce the risk of an unattended open safe we recommend using Progressive Entry Mode.

On Demand Entry mode requires significant power usage and can greatly reduce operation time. We suggest setting the Smart Key to Progressive Entry Mode to conserve battery.

Multiple Safe Management

Multiple Safe Management

A) Multiple Smart Keys can not pair with the same safe. It is recommended to pair one Smart Key per safe.

B) You can manage multiple safes through the Vaultek® Bluetooth® smartphone app, Vaultek® WiFi smartphone app, or Web Dashboard depending on the safe.

CAUTION: when managing multiple safes in On Demand entry mode there is a chance you can open all safes within range.

Troubleshooting

Low Scanner Success Rate (Only NSL20i)

First, delete the prints you have programmed in so far, and try again with the tips below:

Fingerprint Delete TIP: Press and hold the ‘3’ key and “PROGRAM” button together until all the keys light up RED and let go. Enter your master code on the keypad. If the code is correct, all the keys will blink GREEN and safe will beep indicating deletion of all the fingerprints.

TIP: Biometric technology is dependent on our anatomical information, and in some cases different fingers may program better than others. For example, your index finger may not register very well, but your thumb may contain higher detail levels and have a much higher success rate. We suggest to try different fingers including your thumb and see if you have better results.

TIP: During the 5 scan programming process for each finger, slightly repositioning your finger after each scan will store more information and increase your success rate.

TIP: To increase success rate register the same finger multiple times. Note, that adding more than two fingerprints requires authorization from the two administrative prints.

Smart Key Nano Not Working

IMPORTANT: Once you pair the Smart Key with your safe it will be immediately active to test functionality and then turn off. Smart Key will need to be set to either Progressive Entry Mode or On Demand Entry Mode.

If you are still experiencing issues please email our support team at support@vaulteksafe.com.

Smart Key Biometric Not Working

IMPORTANT: Once you pair the Smart Key with your safe it will be immediately active to test functionality and then turn off. Smart Key will need to be set to either Progressive Entry Mode or On Demand Entry Mode.

If you are still experiencing issues please contact our support team via email at support@vaulteksafe.com

Wi-Fi Troubleshooting

Still need help troubleshooting your Wi-Fi? Use our troubleshooting guide located here.

Alert Categories

The Online Dashboard has the option to send email alerts to your account email address.

The Wi-Fi app has the option to set alerts in the form of push notifications to your phone as well as email.

Alert Categories

Depending on your alert preferences, you can choose between three different alert categories. Each safe alert is listed under it’s corresponding category below. All sends the most alerts, and Vitals sends the fewest. You can adjust the category to suit the frequncey you prefer.

Helpful Tips:

All safe activity is recorded in the safe’s history log no matter the category. For example, if you set your alert category to Vitals to receive only important alerts, any and all safe activity will still be recorded in the history log to check at any time.

Low Battery Alerts will notify you when the safe battery reaches below 8%.

All

• Safe name changed

• Sound (enabled/disabled)

• LED light adjustments

• Open door notification (enabled/disabled)

• Smart Key entry mode selection

• Dual Entry Mode (enabled/disabled)

• (+) Normal alerts

• (+) Vitals alerts

Normal

• Connected to Wi-Fi

• Low Power Mode (enabled/disabled)

• Opened with Smart Key

• Opened with master code

• Master code changed

• Master code change failed

• Opened with fingerprint

• New fingerprint enrolled

• Fingerprint enrollment failed

• Fingerprint enabled

• Fingerprint(s) deleted

• Opened with Dual Entry Mode

• Travel mode (enabled/disabled)

• (+) Vitals alerts

VITALS

• Safe Offline

• Door opened manually (break in)

• Power disconnected

• Low Battery*

• Open door alarm

• Wrong code entered (tamper)

• Unknown fingerprint (tamper)

• Disabled fingerprint attempt to open safe

Does the safe support 5GHZ Wi-Fi?

No, the safe only supports 2.4 GHZ Wi-Fi connections.

2.4GHZ is the standard frequency for Wi-Fi communication where as 5GHZ is still not supported by all routers. 2.4GHZ connections are slightly slower than 5GHZ, however they are stronger and reach further allowing the safe to work better if it is far away from the router.

What about using Dual Band routers?

Use of Dual Band routers that provides connections for both 2.4 and 5 GHZ is fine, and will usually be set up in one of two different ways

1 – If both connections share the same SSID (network name), the safe should automatically select the 2.4 GHZ version of the connection while it is trying to connect.

2 – If each connection has its own SSID (network name), the SSID might be appended with “_2g” or “_5g”. Connect your phone to the 2.4GHZ network prior to starting the connection process or manually enter the SSID for the 2.4GHZ network in the first dialog box when the app asks for your network name.

My AT&T router does not have a WPS button but I have an additional access point provided by AT&T used for my wireless receivers that does, will this work for the safe?

No, these Wireless Access Points are made to only work with AT&T Uverse wireless receivers.

I’m moving to a new house/I am getting a new internet provider do I need to make a new account?

No, once the safe has paired to your account it will remain there regardless of changes to the internet connection.

I Need to Connect to a New Wi-Fi Network, What Do I Do?

In any situation where the safe needs to be connected to a new Wi-Fi network, simply use the “Get my Safe Online” button to connect it. WPS setup (if available) would be the best option to connect with a new network.

What can I do if I forgot my password?

From the login screen of the app click “Forgot Your Password?” to receive an email with reset instructions.

If I switch my phone will I still get alerts?

When logging into the app with a different phone you will be prompted to authorize and confirm the new device via email. Once confirmed, the alerts will send to the new phone only. The safe will not send notifications to multiple phones.

I setup my pattern lock but I can’t remember it, what can I do?

Clear the app data (Android) or uninstall and reinstall the app (Android or iOS). This will remove the stored pattern from the phone. You can log back in with your email and password and create a new pattern.

How to delete fingerprints?

Go to Settings then Fingerprints to delete and or disable/enabled fingerprints.

How to disable and enable fingerprints?

Go to Settings then Fingerprints to disable/enabled fingerprints.

App is displaying a dialog box with the message "You have been disconnected, Do you wish to reconnect?

This means the app has lost the connection to the websocket/server. This can happen for a few different of reasons.

  • The phone has lost Internet connection causing the connection to be terminated.
  • The server has been reset or had a glitch that caused it to reset all connections.
  • There is an issue with the phone connection and the server is blocking it.

I am able to reconnect but I get the disconnect message quite often.

The websocket used to connect to the server requires a constant internet connection. Moving between cellular data and Wi-Fi for example, or using the app in an area with spotty Wi-Fi may result in frequent disconnects.

I tried to reconnect several times but I could not connect.

There is an app/server connection issue, please check the following:

Use the phone’s browser to connect to a non-affiliated website, such as yahoo.com. If the site does not load, the phone itself does not have an Internet connection. Check your internet settings and Wi-Fi network

If the site does load properly, navigate to the online dashboard (dashboard.vaulteksafe.com). If the site does not load there may be a reason the server is blocking the phone. Try the following:
Android Only:

      1. Open Wi-Fi settings and select the current network.
      2. Open the “Advanced Settings” This can vary by device.
      3. Find “IP Settings” and change the drop down from “DHCP” to “Static” and press save.
      4. After the connection is re-established, repeat steps 1-3 but change it back to “DHCP”.

Remove the app from the background/Launchpad and re-open and try to connect again.

I saw a pop-up saying that my network could not be found?

In the first step of the connection process, the app will try to find the network the phone is currently connected to and automatically display it in step 1. If the network name is blank or the message “my network could not be found” shows, the phone may not be connected to a Wi-Fi network.

If the phone is connected to a Wi-Fi network but the network name is still not displaying in step 1, you may need to “forget” the connection and re-establish it. You can manually enter the network name, but if it is not displaying, the app may have trouble completing the process.

My Android phone has a fingerprint scanner, but the app won’t let me turn the option on to use it when opening the app?

Before using the fingerprint scanner in the app, ensure that at least one fingerprint is stored in your phone and lock screen security is enabled. Your device should be running Android Marshmallow (6.0) or higher and the app’s pattern lock must be disabled.

The app informed that something went wrong with the connection process. What are my next steps?

Check and see what the app is showing in the failed to connect dialog box and which error is showing.

Timed out while waiting to pair to the safe/Error Code 1

The safe failed to pair on the server before the timeout. Could be that the safe did not connect to the network or the app failed to connect to its previous network during the process. If the safe showed “Connected” and beeped with a green light, but not letting you access the app dashboard, use the “add a user” button to connect.

Failed to open a socket to the safe. Please try again/Error Code 2

All attempts to create a direct connection to the safe to send the Wi-Fi information failed. For some phones this may happen do to the low quality of the phone’s Wi-Fi chip. Close the dialog and attempt the connection process again.

Safe failed to return a response/Error Code 3

The Wi-Fi network information was sent to the safe but the safe never returned any indication that it was received. Attempt to connect again.

The safe failed to connect to the network/Error Code 4

This usually indicates that the safe was not able to connect to the Wi-Fi network. There are several reasons why this could happen:

• The Wi-Fi signal is poor, resulting in the safe taking too long to try to connect to it.

  • The network name is wrong, if you manually entered in the network name during step 1 it may have been mistyped. Network names are CASE SENSITIVE. Check the network name spelling and try again.
  • The password was wrong or the password may have been entered wrong. The password is also CASE SENSITIVE. Check the password spelling and try again.
  • The router is blocking the connection, some AT&T Uverse routers may block the safe from connecting. Unplug the router for 10 seconds and plug it back in and try again after it is done connecting to the provider services.
  • The phone failed to connect to stable Internet. After sending connection data to the safe, your phone will disconnect and attempt to re-connect to the strongest configured network. If the phone fails to do this, or connects to a bad network the app will not be able to complete the connection. Usually if the safe indicates a connection is made but the app does not, this is the problem. You can try to pair to the safe with the “Add a User” button if the safe was able to get online.

Nothing or bad data was sent from the safe/Error Code 5

The safe received the Wi-Fi network information but replied back with missing information. Attempt the connection again.

Timed out while attempting to connect to the safe/Error Code 6

All attempts to create a direct connection to the safe to send the Wi-Fi information failed. For some phones this may happen do to the low quality of the phone’s Wi-Fi chip. Close the dialog and attempt the connection process again.

Timed out while waiting for a response from the safe/Error Code 7

The app sent the Wi-Fi connection information but timed out while waiting for the safe to confirm it received it. Close the dialog and attempt the connection process again.

Maximum number of users has been reached for this safe/Error Code 8

The safe already has one user paired to it. Currently, only one user can pair to each safe at a time.

Manuals

Available Manuals

The following digital product manuals are available for use.

NSL20
NSL20i

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