Vaultek Support

VT Series

NVTi

Support for NVTi

Support for NVTi

Get Started

Easy to follow setup guide.

Get to Know Your Safe

Discover safes capabilities.

Troubleshooting

Need help?

Manuals

Digital product manuals.

WiFi Setup

Warranty

Vaultek satisfaction guarantee.

Register Safe

Improved Support, Product Updates, Replacement Parts.

Get Started

Product Registration

Registration provides many benefits three year warranty, technical support, and ordering replacement keys should you misplace them. Your Vaultek® safe has a unique product number on the inside of the battery door and a 4-digit ID number engraved on the keys. You will need these numbers to register your safe.

Important! Your safe will automatically lock once you close the lid.

1) Locate your product number. It is printed on the first page of this user manual and on the inside of the battery door.

2) Open the safe using the included backup manual keys.

3) Find your 4-digit ID number engraved on the keys.

4) Visit https://vaulteksafe.com/support/vaultek-product-registration/ and enter the required information in the form and click submit.

Having issues? Please email our support team at support@vaulteksafe.com. They would be more than happy to help you out!

Battery Installation

Your Vaultek® safe is powered by a 3.7V 18650 rechargeable lithium-ion flat top battery. A minimum 2000 mAh capacity is required, however 2200 mAh or higher can reused to increase operation time. The included charging kit comes with an AC power adapter and a micro-USB cable. Safe and micro-USB cable can be used with all international power adapters. Under normal usage, a fully charged battery can last at for several months.

1) To get started, insert one of your backup keys into the keyhole at the front of the safe (see Figure A). Push key in and rotate the key 90 degrees clockwise to open the safe.

2) Remove the interior padding. Locate the battery compartment door on the inside of the safe directly behind the ‘4’ key on the keypad (see Figure B).

3) Remove the battery cover by pressing down on the tab near the top of the cover.Insert the 18650 rechargeable lithium-ion battery (included in accessory box) into the battery compartment. Note that your Vaultek™ safe automatically detects the polarity of the battery and can be installed in either direction.

4) When the battery is inserted you will hear a short welcome tone and the keypad will light up.Once you hear the tone and see the keypad light up, replace the battery cover.

Tip! Leaving your safe plugged in continually will not harm the safe or battery. However, to preserve battery life we suggest that you unplug occasionally to allow the battery to cycle down.

Charging the Safe

1) To recharge the safe, plug the micro-USB into the micro-USB receiving jack located on the right side of the safe and connect to a standard USB port or wall outlet using the AC power adapter. Approximate recharge time is 2.5 hours.

2) The LED next to the receiving jack on the side of the safe will glow RED indicating charging and GREEN indicating charged.

Charging Tips!

A) After installing the battery, use the charging kit provided to charge the unit 100%.

B) The charging kit can also function as an external power supply, which means you can open your safe even when the battery is depleted.

C) Leaving your safe plugged in continually will not harm the safe or battery. However, to preserve battery life we suggest that you unplug occasionally to allow the battery to cycle down.

D) A specially designed Vaultek powerpack is available as a separate accessory to extend operation time.

E) The adapter used to charge the battery should output 5V/2000mAh or above when using micro-USB cable.

Having issues? Please email our support team at support@vaulteksafe.com. They would be more than happy to help you out!

Program Master Code

First time users should change the default code as soon as possible to prevent unauthorized access to your safe.

Tip! The default master code is 1-2-3-4 on the keypad.

1) Open the safe.

2) With the safe open, lift the protective “PROGRAM” cover. Press and hold the ‘1’ key then the “PROGRAM” button together (3 seconds) until all status bar LEDs turn RED and let go.

3) Enter your NEW master code.

4) IMMEDIATELY Press and hold the ‘1’ key then the “PROGRAM” button together a second time (3 seconds) until all status bar LEDs turn RED and let go.

5) Enter your NEW master code a second time.

6) IMMEDIATELY Press and hold the ‘1’ key then the “PROGRAM” button together a third time (3 seconds) until the safe beeps and all status bar LEDs turn GREEN and let go. This tone confirms that the code has been reset.

Troubleshooting! If you make a mistake and the new code will not work, simply start over with step 2.

Having issues? Please email our support team at support@vaulteksafe.com. They would be more than happy to help you out!

Program Fingerprints

Your safe can store up to 20 unique fingerprints. The 1st and 2nd fingerprints will be recognized as administrative fingerprints and will be used to authorize additional users 3 to 20.

STEP 1 : Programming Admin Prints (1 and 2)

STEP 2 : Programming Additional Prints

Before programming lets cover a few tips.

Fingerprint TIPS!

1) Place the core of the fingerprint flat over the center of the scanner. This allows the scanner to read where most of the fingerprint detail is located.

2) Rotate your finger slightly between registration scans to store print variations for increased accuracy.

3) Biometric technology is dependent on our anatomical information, and in some cases different fingers may program better than others. For example, your index finger may not register very well, but your thumb may contain higher detail levels and have a much higher success rate. We suggest to try different fingers including your thumb and see if you have better results.

4) To increase success rate register the same finger multiple times. Note, that adding more than two fingerprints requires authorization from the two administrative prints.

Troubleshooting! If you are having difficulty with your print, program the same fingerprint 4 or 5 times. You have 20 slots available for programming and you can also try your thumb as it has more surface area to read.

Troubleshooting! If you are experiencing a low success rate. Delete the fingerprints on safe and start over.

Having issues? Please email our support team at support@vaulteksafe.com. They would be more than happy to help you out!

Programming Admin Prints (1 and 2)

The 1st and 2nd fingerprints will be recognized as administrative fingerprints and will be used to authorize additional users 3 to 20. To program additional users please “Programming Additional Prints”.

Fingerprint TIPS!

A) Be sure your finger is flat against the scanner (parallel to safe) and your cuticle is over the center of the scanner (this allows the scanner to read where most of the fingerprint details are located).

B) Rotate your finger slightly between registration scans to store print variations for increased accuracy.

C) Biometric technology is dependent on our anatomical information, and in some cases different fingers may program better than others. For example, your index finger may not register very well, but your thumb may contain higher detail levels and have a much higher success rate. We suggest to try different fingers including your thumb and see if you have better results.

D) To increase success rate register the same finger multiple times. Note, that adding more than two fingerprints requires authorization from the two administrative prints.

STEP 1 : Program the 1st Admin Print

1) Open the safe.

2) Program the 1st fingerprint by pressing holding the ‘2’ key then the “PROGRAM” button together for 3 seconds until the first LED on the status bar located above the fingerprint sensor blinks RED.

2) Place your finger on the fingerprint scanner for the 1st of five scans. When the safe beeps and the first status bar lights up GREEN remove your finger.

Troubleshooting! If the status bar LED turns RED then remove your finger and reposition the finger on the fingerprint scanner.

3) Place finger again over the scanner until the safe beeps and the second status LED lights up GREEN and lift. You will repeat this process until all status bars (1-5) are solid GREEN.

4) Close the door and test to see if the safe will open using your fingerprint.

STEP 2 : Program the 2nd Admin Print

1) Program the 2nd fingerprint by pressing holding the ‘2’ key then the “PROGRAM” button together for 3 seconds until the first LED on the status bar located above the fingerprint sensor blinks RED.

2) Place your finger on the fingerprint scanner for the 1st of five scans. When the safe beeps and the first status bar lights up GREEN remove your finger.

3) Place finger again over the scanner until the safe beeps and the second status LED lights up GREEN and lift. You will repeat this process until all status bars (1-5) are solid GREEN.

Once both admin prints are enrolled you can program additional prints. Your safe can store up to 20 unique fingerprints. To program addition prints refer to “Programming Additional Prints”.

Having issues? Please email our support team at support@vaulteksafe.com. They would be more than happy to help you out!

Programming Additional Fingerprints

The first two fingerprints programmed into the safe are the administrative fingerprints. Any additional users programmed require authorization from one of these fingerprints.

1) Open the safe. Program the additional fingerprints by pressing and holding the ‘2’ key then the “PROGRAM” button together (3 seconds). The entire status bar will blink RED prompting you to scan one of the administrative fingerprints.

2) Place one of the two programmed administrative fingerprints on the scanner and remove when the safe beeps and the entire status bar blinks GREEN. When the first status bar starts blinking RED you can enroll a NEW fingerprint.

Tip! If the administrative print is left on the scanner too long the safe will begin to program that fingerprint into the safe again and not the NEW fingerprint. If this happens start over with step one.

3) Using the helpful fingperint tips place the NEW finger on the scanner. When the safe beeps and the first LED in the status bar lights up GREEN remove your finger.

4) Place finger again over the scanner until the safe beeps and the second status LED lights up GREEN and lift. You will repeat this process until all status bar LEDs (1-5) are solid GREEN.

TIP! Repeat steps 1 through 4 to add additional fingerprints.

Troubleshooting! If you are having difficulty with your print, program the same fingerprint 4 or 5 times. You have 20 slots available for programming and you can also try your thumb as it has more surface area to read.

Delete Fingerprints

Individual fingerprints cannot be deleted from the keypad on the safe. Following this procedure will erase all the fingerprints including both administrative fingerprints. Individual fingerprints can be deleted from the Vaultek® WiFi app.

1) Press and hold the ‘3’ key and “PROGRAM” button together until all the status bar LEDs light up RED and let go.

2) Enter your master code on the keypad. If the code is correct, all the status bar LEDs will blink GREEN and the safe will beep indicating deletion of all the fingerprints.

Having issues? Please email our support team at support@vaulteksafe.com. They would be more than happy to help you out!

Low Success Rate

If you are having difficulty with your print, program the same fingerprint 4 or 5 times. You have 20 slots available for programming and you can also try your thumb as it has more surface area to read.

Let’s perform a soft reset of the scanner by deleting the fingerprints on the safe.

STEP 1 : Delete Fingerprints

First, delete the prints you have programmed in so far, and try again with the tips below:

1) Press and hold keys ‘3’ and ‘5’ at same time until all keys light up red (takes about 3 seconds). Let go of keys ‘3’ and ‘5’ and enter the master pin code.

2) You’ve cleared the prints and ready to start fresh!

Fingerprint TIPS!

Tip! During the 5 scan programming process for each finger, slightly repositioning your finger after each scan will store more information and increase your success rate.

Tip! To increase success rate register the same finger multiple times. Note, that adding more than two fingerprints requires authorization from the two administrative prints.

STEP 2 : Program the 1st Admin Print

Biometric technology is dependent on our anatomical information, and in some cases different fingers may program better than others. For example, your index finger may not register very well, but your thumb may contain higher detail levels and have a much higher success rate. We suggest to try different fingers including your thumb and see if you have better results.

1) Open the safe.

2) Program the 1st fingerprint by pressing holding the ‘2’ key then the “PROGRAM” button together for 3 seconds until the first LED on the status bar located above the fingerprint sensor blinks RED.

2) Place your finger on the fingerprint scanner for the 1st of five scans. When the safe beeps and the first status bar lights up GREEN remove your finger.

Troubleshooting! If the status bar LED turns RED then remove your finger and reposition the finger on the fingerprint scanner.

3) Place finger again over the scanner until the safe beeps and the second status LED lights up GREEN and lift. You will repeat this process until all status bars (1-5) are solid GREEN.

4) Close the door and test to see if the safe will open using your fingerprint.

STEP 3 : Program the 2nd Admin Print

1) Program the 2nd fingerprint by pressing holding the ‘2’ key then the “PROGRAM” button together for 3 seconds until the first LED on the status bar located above the fingerprint sensor blinks RED.

2) Place your finger on the fingerprint scanner for the 1st of five scans. When the safe beeps and the first status bar lights up GREEN remove your finger.

3) Place finger again over the scanner until the safe beeps and the second status LED lights up GREEN and lift. You will repeat this process until all status bars (1-5) are solid GREEN.

Once both admin prints are enrolled you can program additional prints. Your safe can store up to 20 unique fingerprints.

STEP 4 : Program Additional Prints

1) Open the safe. Program the additional fingerprints by pressing and holding the ‘2’ key then the “PROGRAM” button together (3 seconds). The entire status bar will blink RED prompting you to scan one of the administrative fingerprints.

2) Place one of the two programmed administrative fingerprints on the scanner and remove when the safe beeps and the entire status bar blinks GREEN. When the first status bar starts blinking RED you can enroll a NEW fingerprint.

Tip! If the administrative print is left on the scanner too long the safe will begin to program that fingerprint into the safe again and not the NEW fingerprint. If this happens start over with step one.

3) Using the helpful fingperint tips place the NEW finger on the scanner. When the safe beeps and the first LED in the status bar lights up GREEN remove your finger.

4) Place finger again over the scanner until the safe beeps and the second status LED lights up GREEN and lift. You will repeat this process until all status bar LEDs (1-5) are solid GREEN.

Tip! Repeat steps 1 through 4 to add additional fingerprints.

Having issues? Please email our support team at support@vaulteksafe.com. They would be more than happy to help you out!

WiFi Connectivity

Network Requirement: Be sure to use 2.4GHz network when getting your safe online.

The first step is getting your safe online and connected to your Wi-Fi network. You can do this with either the Vaultek Wi-Fi app using your phone, or with your router’s WPS button.

Why can’t I sign into my account? It’s important to understand that your online account is different from your Wi-Fi account. To bring your Wi-Fi safe online through the Vaultek Wi-Fi app, a Wi-Fi account will need to be created. If you are experiencing any issues logging into your online account, please email support@vaulteksafe.com.

Once connected, view your safe’s online dashboard at dashboard.vaulteksafe.com.

Having issues? Please email our support team at support@vaulteksafe.com. They would be more than happy to help you out!

Get Your Safe Online

Network Requirement: Be sure to use 2.4GHz network when getting your safe online.

You have two options to get your safe online. Either “Using Your Smartphone” or “Using WPS”.

Setup A: Using Your Smartphone

You can get your safe online using the WiFi app. Android using can download the WiFi app from Google Play and iOs can download from the Apple Store. This app is different than the Bluetooth app. Be sure to look for the WiFi symbol and icon.

 

1) Download the Vaultek WiFi app from Google Play and iOs can download from the Apple Store. This app is different than the Bluetooth app. Be sure to look for the WiFi symbol and icon.

2) Once downloaded follow the on-screen prompts and create an account.

Why can’t I sign into my account? It’s important to understand that your vaulteksafe.com account is different from your Wi-Fi account. To bring your Wi-Fi safe online through the Vaultek Wi-Fi app, a Wi-Fi account will need to be created. If you are experiencing any issues logging into your online account, please email support@vaulteksafe.com

3) Then select get “GET MY SAFE ONLINE”.

4) Follow the on-screen prompts to finalize the connection process.

If connection fails try again. Make sure you entered the correct network name and passport.

Once connected, view your safe’s online dashboard at dashboard.vaulteksafe.com.

Having issues? Please email our support team at support@vaulteksafe.com. They would be more than happy to help you out!

Setup B: Using WPS

You can also get your safe online is using your routers WPS button.

Once connected, view your safe’s online dashboard at dashboard.vaulteksafe.com.

Having issues? Please email our support team at support@vaulteksafe.com. They would be more than happy to help you out!

WiFi Smartphone App Overview

The Vaultek WiFi app is an incredible management tool. Android users can download the WiFi app from Google Play and iOS can download from the Apple Store. This app is different than the Bluetooth app. Be sure to look for the WiFi symbol and icon.

Having issues? Please email our support team at support@vaulteksafe.com. They would be more than happy to help you out!

Online Dashboard Overview

The Online Dashboard is a simple way for you to manage your safe and set preferences. It can be securely accessed from any browser. Visit dashboard.vaulteksafe.com.

Having issues? Please email our support team at support@vaulteksafe.com. They would be more than happy to help you out!

Low Power Mode

We recommend Vaultek Wi-Fi safes to always be plugged in for the best performance. However, if a power source is not easily accessible the safe can still operate for several months using the included rechargeable battery in Low Power Mode.

Having issues? Please email our support team at support@vaulteksafe.com. They would be more than happy to help you out!

Connecting Another User to the Safe

1) The new user needs to download the Vaultek WiFi App from Google Play and iOs can download from the Apple Store. This app is different than the Bluetooth app. Be sure to look for the WiFi symbol and icon.

2) Once downloaded follow the on-screen prompts and create an account.

3) Then select get “ADD USER”.

4) Follow the on-screen prompts to finalize the connection process.

Once connected, view your safe’s online dashboard at dashboard.vaulteksafe.com.

Having issues? Please email our support team at support@vaulteksafe.com. They would be more than happy to help you out!

History Log Data Retention

Your safe’s history log will retain 2,000 of the most recent activity entries for you to view from the Vaultek WiFi app or online dashboard. After the 2,000 entry threshold, any activity entries 180 days and older will be deleted from our servers. You may download a CSV file for your safe’s history log for your personal records as needed using the online dashboard at dashboard.vaulteksafe.com.

Having issues? Please email our support team at support@vaulteksafe.com. They would be more than happy to help you out!

Nano Key Technology

Your Vaultek® safe supports quick access with the included Nano Key. Take caution when using this feature and be responsible. Security can be compromised in the event it is lost or stolen. Only pair Nano Key after thoroughly understanding the inherent risks.

Take caution when using this feature and be responsible. Security can be compromised in the event Nano Key is lost or stolen. Only pair Nano Key after thoroughly understanding the inherent risks.

IMPORTANT install Nano Key in a secure location out of the hands of children and unauthorized people.

WARNING anyone including children can access the safe via Nano Key.

ALWAYS unpair the Nano Key in the event it is lost or stolen.

WARNING On Demand Entry Mode can open a safe in another room and/or out of sight. To reduce risk of an unattended open safe we recommend using Progressive Entry Mode.

IMPORTANT On Demand Entry Mode requires significant power usage and can greatly reduce operation time on a single charge. We suggest keeping the safe in Progressive Entry Mode. If using On Demand Entry Mode try keeping the safe plugged in.

Having issues? Please email our support team at support@vaulteksafe.com. They would be more than happy to help you out!

Pairing Nano Key

You must follow all 3 steps for Nano Key to successfully pair to your safe.

1) Press and hold the ‘5’ key then “PROGRAM” button together (3 seconds) until all status bar LEDs blink RED.

2) Aim Nano Key towards the safe and press. If all the lights on the status bar glow GREEN and safe beeps, the Nano Key is paired successfully; if all lights on the status bar blink RED, the Nano Key failed to pair. In this case, simply start over with step 1.

3) To finalize the pairing you need set an Entry Mode. Press and hold the ‘6’ key then “PROGRAM” button together. The status bar will communicate as directed.

Off – Keys Turn Solid RED

Progressive Entry Mode – Keys Blink Green
Safe goes into sleep mode and will require you to wake up the safe before using Nano Key. You can wake up the safe by pressing any key or brushing your hand across the keypad of the safe (backlit keys will turn RED).

On Demand Entry Mode – Keys Solid Green
This mode grants immediate access to your safe without having to wake it up.

Warning! On Demand Entry Mode can open a safe in another room and/or out of sight. To reduce the risk of an unattended open safe we recommend using Progressive Entry Mode.

On Demand Entry mode requires significant power usage and can greatly reduce operation time. We suggest setting the Nano Key to Progressive Entry Mode to conserve battery.

Having issues? Please email our support team at support@vaulteksafe.com. They would be more than happy to help you out!

Entry Modes

You can toggle entry modes from the keypad or Vaultek WiFi app.

1) To toggle from the keypad press and hold the ‘6’ key then “PROGRAM” button together. The status bar will communicate as directed.

Off – Keys Turn Solid RED

Progressive Entry Mode – Keys Blink Green
Safe goes into sleep mode and will require you to wake up the safe before using Smart Key. You can wake up the safe by pressing any key or brushing your hand across the keypad of the safe (backlit keys will turn RED).

On Demand Entry Mode – Keys Solid Green
This mode grants immediate access to your safe without having to wake it up.

Warning: On Demand Entry Mode can open a safe in another room and/or out of sight. To reduce the risk of an unattended open safe we recommend using Progressive Entry Mode.

On Demand Entry mode requires significant power usage and can greatly reduce operation time. We suggest setting the Smart Key to Progressive Entry Mode to conserve battery.

Having issues? Please email our support team at support@vaulteksafe.com. They would be more than happy to help you out!

Nano Key Biometric Technology (Sold Separately)

Your safe supports quick access with Nano Key Biometric. Nano Key Biometric is not included but can be purchased separately. Nano Key Biometric, part of Vaultek’s line of Nano Keys, provide instant access to your safe in the event you need immediate entry. Its small footprint and mountable base make it easy to hide and conceal anywhere, making it suitable for use as a panic button.

Nano Key Biometric is rechargeable with a battery life of 3 months under normal usage.

Two easy steps to program and pair Nano Key Biometric to your safe.

STEP 1 : Programming Fingerprints on Nano Key Biometric

STEP 2 : Pair Nano Key Biometric to Safe

Take caution when using this feature and be responsible. Security can be compromised in the event it is lost or stolen. Only pair Nano Key after thoroughly understanding the inherent risks.

IMPORTANT install Nano Key in a secure location out of the hands of children and unauthorized people.

ALWAYS unpair the Nano Key in the event it is lost or stolen.

WARNING On Demand Entry Mode can open a safe in another room and/or out of sight. To reduce risk of an unattended open safe we recommend using Progressive Entry Mode.

IMPORTANT On Demand Entry Mode requires significant power usage and can greatly reduce operation time on a single charge. We suggest keeping the safe in Progressive Entry Mode. If using On Demand Entry Mode try keeping the safe plugged in.

Having issues? Please email our support team at support@vaulteksafe.com. They would be more than happy to help you out!

Programming Fingerprints

Nano Key Biometric is capable of storing 20 prints. The first print is the Admin print. This print is necessary to authorize additional prints and authorize the deletion of all prints.

Before programming the fingerprints to Nano Key Biometric lets cover a few tips.

Fingerprint TIPS!

1) Place the core of the fingerprint flat over the center of the scanner. This allows the scanner to read where most of the fingerprint detail is located.

2) Rotate your finger slightly between registration scans to store print variations for increased accuracy.

3) Biometric technology is dependent on our anatomical information, and in some cases different fingers may program better than others. For example, your index finger may not register very well, but your thumb may contain higher detail levels and have a much higher success rate. We suggest to try different fingers including your thumb and see if you have better results.

4) To increase success rate register the same finger multiple times. Note, that adding more than two fingerprints requires authorization from the two administrative prints.

STEP 1 : Programming Fingerprints on Nano Key Biometric

The first print is the admin print. This print is necessary to authorize additional prints and authorize the deletion of all prints.

1) Quickly press the PROGRAM button. The LED ring will turn solid RED indication you can place your fingerprint on the scanner for the first of (3) registrations scans.

2) Place your thumb or finger on the scanner, when you hear a confirmation beep and the LED ring flashes GREEN, lift your finger and repeat two more registration scans to complete programming for the first user.

You can program additional users using the steps below.

You are now ready to pair Nano Key 2.0 Biometric to your safe.

Programming Additional Prints

1) Quickly press the PROGRAM button. The LED ring will turn solid YELLOW requesting you to place the Admin print on the scanner to authorize the request to add another user.

2) When successful, you will hear a confirmation beep and the LED ring will flash GREEN then back to RED indicating you to can proceed with the first of (3) registration scans for the new print.

Troubleshooting! If you hear two beeps and the LED ring stays RED, the scan was not accepted and you will need to start again.

Tip! A total of 19 fingerprints can be programmed outside the first Admin print.

Having issues? Please email our support team at support@vaulteksafe.com. They would be more than happy to help you out!

Pairing Nano Key Biometric

You can pair Nano Key Biometric to your safe once fingerprints are enrolled in Nano Key Biometric.

You must follow all 3 steps for Nano Key Biometric to successfully pair to your safe.

1) Press and hold the ‘5’ key then “PROGRAM” button together (3 seconds) until all status bar LEDs blink RED.

2) Aim Nano Key Biometric towards the safe and scan an authorized fingerprint. If all the lights on the status bar glow GREEN and safe beeps, the Nano Key Biometric is paired successfully; if all lights on the status bar blink RED, the Nano Key Biometric failed to pair. In this case, simply start over with step 1.

3) To finalize the pairing you need set an Entry Mode. To toggle from the keypad press and hold the ‘6’ key then “PROGRAM” button together. The status bar will communicate as directed.

Off – Keys Turn Solid RED

Progressive Entry Mode – Keys Blink Green
Safe goes into sleep mode and will require you to wake up the safe before using Nano Key Biometric. You can wake up the safe by pressing any key or brushing your hand across the keypad of the safe (backlit keys will turn RED).

On Demand Entry Mode – Keys Solid Green
This mode grants immediate access to your safe without having to wake it up.

Warning! On Demand Entry Mode can open a safe in another room and/or out of sight. To reduce the risk of an unattended open safe we recommend using Progressive Entry Mode.

On Demand Entry mode requires significant power usage and can greatly reduce operation time. We suggest setting the Nano Key Biometric to Progressive Entry Mode to conserve battery.

Having issues? Please email our support team at support@vaulteksafe.com. They would be more than happy to help you out!

Unpair Nano Key Biometric

This process will unpair Nano Key Biometric, and will delete all fingerprints. You can not delete individual fingerprints.

1) Press and hold the top PROGRAM button on Nano Key Biometric until the LED ring turns YELLOW. This prompts you to scan the Admin print first. The Admin print is the first fingerprint enrolled in Nano Key Biometric, and must be scanned to authorize the unpair.

2) A single confirmation beep and GREEN LED ring confirms unpair is complete.

Having issues? Please email our support team at support@vaulteksafe.com. They would be more than happy to help you out!

Deleting Fingerprints

This process will unpair Nano Key Biometric, and will delete all fingerprints. You can not delete individual fingerprints.

1) Press and hold the top PROGRAM button on Nano Key Biometric until the LED ring turns YELLOW. This prompts you to scan the Admin print first. The Admin print is the first fingerprint enrolled in Nano Key Biometric, and must be scanned to authorize the deletion of all prints.

2) A single confirmation beep and GREEN LED ring confirms delete is complete.

Having issues? Please email our support team at support@vaulteksafe.com. They would be more than happy to help you out!

Charging

Simply plug in the micro-USB charging cable provided for 2.5 hours to recharge the battery.

When the battery is full, the LED ring will glow solid WHITE. To turn off the LED ring you can touch the scanner or unplug the charging cable.

Approximate battery life under normal usage is 3 months.

Having issues? Please email our support team at support@vaulteksafe.com. They would be more than happy to help you out!

Get to Know Your Safe

Battery Specifications

A) Your safe is powered by a 3.7V 18650 rechargeable lithium-ion flat top battery. A minimum 2000 mAh capacity is required, however 2200 mAh or higher can reused to increase operation time.

B) The adapter used to charge the battery should output 5V/2000mAh or above when using micro-USB cable.

TIP! Leaving your safe plugged in continually will not harm the safe or battery. However, to preserve battery life we suggest that you unplug occasionally to allow the battery to cycle down.

Having issues? Please email our support team at support@vaulteksafe.com. They would be more than happy to help you out!

Mounting

Your safe can be secured a few different ways. Included is a security cable to attach your safe to larger stationary objects. There are also mounting screws included to secure the safe to a flat surface using the pre-drilled holes on the bottom.

Using the Security Cable

1) Loop the included steel security cable around a secured object.

2) Run the end of the cable through the eye of the other end and pull around the object.

3) Place the end of the security cable inside the fully enclosed quick release cable mount inside your Vaultek safe.

4) Make sure the safe closes with the cable secured inside the quick release cable mount.

Using the Mounting Screws

Tip! Make sure you have enough clearance for the lid to open properly before mounting the safe.

1) Position the safe on a flat surface where you want to mount it.

2) Use a pencil to mark the holes for drilling.

3) Drill pilot holes.

4) Position safe in place and install screws through safe into pilot holes. Tighten screws.

Optional Mounting Plate Accessory

The Vaultek mounting plate allows you to securely rack your VT Series safe in place, with the added flexibility of being able to remove the safe when needed. Designed for use with VT Series safes.

Tamper Detection

To check for tampering press and hold keys ‘2’ and ‘4’ together for 3 seconds. The status bar will glow RED to indicate tampering or GREEN to indicate no tampering. You can reset the tamper detection by opening the safe through one of the authorized entry points.

Alert of Manual Unlock

You can toggle Alert of Unlock ON/OFF from the keypad using the hot key shortcut or using the Vaultek® WiFi app.

If the Alert of Unlock is on, and someone opens the safe with either the key or by picking the lock, the keypad will start flashing.

To toggle Alert Unlock press and hold  keys ‘3’ and ‘6’ then “PROGRAM” button together for 3 seconds. The keypad will flash GREEN indicating enabled or RED indicating disabled. If ON and activated it can only be cleared by entering master code. Default is OFF.

Toggle Sound

You can toggle sound ON/OFF from the keypad using the hot key shortcut or using the Vaultek® WiFi app.

To toggle the sound ON/OFF press and hold keys ‘1’ and ‘3’ together for 3 seconds. If the status bar glows GREEN and beeps, the sound is ON; if the status bar glows RED, the sound is OFF.

Toggle Travel Mode

Save battery life by disabling the proximity sensor, keypad, and status bar. To toggle travel mode ON/OFF press and hold keys ‘1’, and ‘8’ together until safe beeps and the status bar lights up. If the status bar glows RED and beeps, the safe is disabled; if the status bar glows GREEN and beeps, the safe is operational.

View Battery Status

You can view the safe battery status using the hot key shortcut on the keypad or in the Vaultek WiFi app.

To check the battery level press and hold keys ‘1’ and ‘8’ together on the keypad (3 seconds). The status will glow GREEN or RED to indicate the battery level.

If 5 LEDs glow green: 80%-100%

If 4 LEDs glow green: 60%-80%

If 3 LEDs glow green: 40%-60%

If 2 LEDs glow green: 20%-40%

If 1 LED glows red: 10%-20%

If 1 LED blinks red: less than 10%

Toggle Interior Light

You can toggle interior light ON/OFF from the keypad using the hot key shortcut or using the Vaultek® WiFi app.

Press and hold keys ‘5’ and ‘7’ together for 3 seconds.

With the light toggled to ON you can press the “LIGHT” button inside the safe to illuminate the light and can also adjust the interior light in the app for Vaultek® WiFi app. If the light is toggled OFF the light will be disabled.

Assign Nano Key Modes

You can toggle the Nano Key entry mode using the hot key shortcut on the keypad or inside Vaultek WiFi app.

To toggle Nano Key entry modes press and hold the ‘6’ key then “PROGRAM” button together for 3 seconds. The status bar will indicate each mode as listed below.

Off – Keys Turn Solid RED

Progressive Entry Mode – Keys Blink Green
Safe goes into sleep mode and will require you to wake up the safe before using Nano Key. You can wake up the safe by pressing any key or brushing your hand across the keypad of the safe (backlit keys will turn RED).

On Demand Entry Mode – Keys Solid Green
This mode grants immediate access to your safe without having to wake it up.

Warning: On Demand Entry Mode can open a safe in another room and/or out of sight. To reduce the risk of an unattended open safe we recommend using Progressive Entry Mode.

On Demand Entry mode requires significant power usage and can greatly reduce operation time. We suggest setting the Nano Key to Progressive Entry Mode to conserve battery.

Having issues? Please email our support team at support@vaulteksafe.com. They would be more than happy to help you out!

DMT Sensitivity (Impact Detection)

Your Vaultek safe has a built-in accelerometer and corresponding alarm that alerts of any attacking to your safe including bumps and impacts, DMT (Impact Detection).

DMT is enabled by default and its sensitivity has three settings; Low, Medium, and High.

You can toggle DMT Sensitivity from the keypad using the hot key shortcut or using the Vaultek® WiFi app.

You can toggle through these settings by pressing and holding the ‘7’ key then “PROGRAM” button together for 3 seconds. If all FIVE lights on the status bar glow solid GREEN, the High setting is enabled; If FOUR lights on the status bar glow solid GREEN, the Medium setting is enabled; if THREE lights on the status bar glow GREEN, the Low setting is enabled; if all lights on the status bar glow RED, DMT is disabled (OFF).

Dual Entry Mode

You can toggle Dual Entry Mode from the keypad using the hot key shortcut or using the Vaultek® WiFi app.

To toggle the Dual Entry ON/OFF press and hold the ‘8’ key then “PROGRAM” button together for 3 seconds. If the status bar glows GREEN, this feature is ON. If the status bar glows RED this feature is OFF. If the Dual Entry is toggled ON, you will be required to enter your master code and fingerprint (and vice versa) to open the safe. This mode requires that at least one fingerprint be programmed in the safe.

Troubleshooting

Lost My Keys

To order a set of keys, charging kit, or steel cable, fill out our Spare Parts form.

Low Success Rate (Only Biometric Models)

If you are having difficulty with your print, program the same fingerprint 4 or 5 times. You have 20 slots available for programming and you can also try your thumb as it has more surface area to read.

Let’s perform a soft reset of the scanner by deleting the fingerprints on the safe.

STEP 1 : Delete Fingerprints

First, delete the prints you have programmed in so far, and try again with the tips below:

1) Press and hold keys ‘3’ and ‘5’ at same time until all keys light up red (takes about 3 seconds). Let go of keys ‘3’ and ‘5’ and enter the master pin code. You’ve cleared the prints and ready to start fresh!

Tip! Biometric technology is dependent on our anatomical information, and in some cases different fingers may program better than others. For example, your index finger may not register very well, but your thumb may contain higher detail levels and have a much higher success rate. We suggest to try different fingers including your thumb and see if you have better results.

Tip! During the 5 scan programming process for each finger, slightly repositioning your finger after each scan will store more information and increase your success rate.

Tip! To increase success rate register the same finger multiple times. Note, that adding more than two fingerprints requires authorization from the two administrative prints.

STEP 2 : Program the 1st Admin Print

1) Open the safe.

2) Program the 1st fingerprint by pressing holding the ‘2’ key then the “PROGRAM” button together for 3 seconds until the first LED on the status bar located above the fingerprint sensor blinks RED.

2) Place your finger on the fingerprint scanner for the 1st of five scans. When the safe beeps and the first status bar lights up GREEN remove your finger.

Troubleshooting! If the status bar LED turns RED then remove your finger and reposition the finger on the fingerprint scanner.

3) Place finger again over the scanner until the safe beeps and the second status LED lights up GREEN and lift. You will repeat this process until all status bars (1-5) are solid GREEN.

4) Close the door and test to see if the safe will open using your fingerprint.

STEP 3 : Program the 2nd Admin Print

1) Program the 2nd fingerprint by pressing holding the ‘2’ key then the “PROGRAM” button together for 3 seconds until the first LED on the status bar located above the fingerprint sensor blinks RED.

2) Place your finger on the fingerprint scanner for the 1st of five scans. When the safe beeps and the first status bar lights up GREEN remove your finger.

3) Place finger again over the scanner until the safe beeps and the second status LED lights up GREEN and lift. You will repeat this process until all status bars (1-5) are solid GREEN.

Once both admin prints are enrolled you can program additional prints. Your safe can store up to 20 unique fingerprints.

STEP 4 : Program Additional Prints

1) Open the safe. Program the additional fingerprints by pressing and holding the ‘2’ key then the “PROGRAM” button together (3 seconds). The entire status bar will blink RED prompting you to scan one of the administrative fingerprints.

2) Place one of the two programmed administrative fingerprints on the scanner and remove when the safe beeps and the entire status bar blinks GREEN. When the first status bar starts blinking RED you can enroll a NEW fingerprint.

Tip! If the administrative print is left on the scanner too long the safe will begin to program that fingerprint into the safe again and not the NEW fingerprint. If this happens start over with step one.

3) Using the helpful fingperint tips place the NEW finger on the scanner. When the safe beeps and the first LED in the status bar lights up GREEN remove your finger.

4) Place finger again over the scanner until the safe beeps and the second status LED lights up GREEN and lift. You will repeat this process until all status bar LEDs (1-5) are solid GREEN.

Tip! Repeat steps 1 through 4 to add additional fingerprints.

Having issues? Please email our support team at support@vaulteksafe.com. They would be more than happy to help you out!

Nano Key Not Working

Once you pair the Nano Key with your safe it will be immediately active to test functionality and then turn off.

Nano Key will need to be set to either Progressive Entry Mode or On Demand Entry Mode immediately after pairing.

Having issues? Please email our support team at support@vaulteksafe.com. They would be more than happy to help you out!

Manuals

Available Manuals

The following digital product manuals are available for use.

NVTi

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