VAULTEK® IS COMMITTED TO PROVIDING PRODUCTS OF HIGH QUALITY AND VALUE AND MAKES EVERY EFFORT TO ENSURE ITS PRODUCTS ARE FREE OF DEFECTS.
Vaultek™ guarantees your safe will be free of defects in materials or workmanship for a period of three years from the date of original purchase from an authorized dealer. This warranty does not cover abuse, misuse, use in any manner for which is not designed, neglected, modification, damage inadvertently caused by the user, accidents and/or tampering.
If your safe is determined to be defective, we will at our discretion, have it repaired at our expense, or will send you a new one at no cost to you. You will be required to return the existing unit as well as all included parts to Vaultek™ prior to replacement along with your proof of purchase.
If it is determined your safe needs to be returned, a Vaultek™ agent will provide a Return Authorization Number. Please have the following information available when you contact us:
-Purchaser’s name, mailing address, email address, and a phone number.
-Copy of receipt or online order number (if purchased directly from us or Amazon)
-Authorized Dealer Name (if applicable)
-Detailed description of problem
NEITHER SELLER NOR MANUFACTURER SHALL BE LIABLE FOR ANY INJURY, LOSS OR DAMAGE, DIRECT OR CONSEQUENTIAL, ARISING OUT OF THE USER OF, OR THE INABILITY TO USE THE VAULTEK® SAFE.
All product return claims must have a Return Authorization (RA) number assigned before acceptance at our facility for further examination. Please DO NOT send any products without obtaining an RA number from our Customer Service staff.